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About this item
About the BookOriginally published: Englewood Cliffs, N.J.: Prentice-Hall, c1979.
Book SynopsisImprove your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution. Maybe a wall of silent resentment has shut you off from someone you love. Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: - How to get your needs met using simple assertion techniques - How body language often speaks louder than words - How to use silence as a valuable communication tool - How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
About the AuthorRobert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others. He is the author of People Skills, People Styles at Work, and Listen Up or Lose Out.
Dimensions (Overall): 8.1 Inches (H) x 5.56 Inches (W) x .78 Inches (D)
Weight: .62 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 272
Genre: Family + Relationships
Sub-Genre: Conflict Resolution
Publisher: Touchstone Books
Author: Robert Bolton
Street Date: June 6, 1986
Item Number (DPCI): 248-01-9668
Origin: Made in the USA or Imported
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Estimated ship dimensions: 0.78 inches length x 5.56 inches width x 8.1 inches height
Estimated ship weight: 0.62 pounds
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