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| Ceiling Height | Space Type | Recommended Tree Height |
|---|---|---|
| under 8 feet ceilings | tabletop, small room/space | 2 to 3 feet |
| under 8 feet ceilings | low ceilings | 3 to 5 feet |
| 8 to 9 feet ceilings | standard ceilings | 6 to 8 feet |
| 9+ feet ceilings | high ceilings | 8 to 9 feet |
| 10+ feet ceilings | vaulted ceilings/grand display | 10 to 12 feet |
A: I had mine on a tree rotating base, turned that off, no more electrical noise, it stopped changing to light show on me, I think the controlbox is screwing up in the presence of electrical noise, either directly or through proximity.
A: Mine does this same thing! A few minutes after I chose a setting, it will switch to something else. I’ve looked in the manual and cannot figure out what is wrong!
A: Mine is doing the same thing. It will be white twinkling for an hour or more and suddenly it flashes and switches to multicolored. It’s so frustrating. I’ve tried unplugging and removing the remote batteries but it doesn’t fix it. I will be calling customer service as well.
A: I finally got ahold of customer service about this issue… I was told to unplug it and plug it back in. That clearly didn’t work… The I was told to make sure I was hitting the correct button and directed how to do so. So obviously, I returned the tree because it’s electrically messed up. Which, was a process in itself because you can’t return it to the store and have to bring it to a UPS/Fedex.
A: I just got mine 2 days ago and that's the only issue but it's a HUGE issue! Won't hold one setting for more than minutes! It turns off & on on its own, changes settings constantly!! So irritating
A: I have been wondering about this myself. I’d like it to stay on the mode that I picked
A: Mine also turns on by itself
A: Mine does the same. I was excited to get the tree and it was an excellent deal, however, one branch was completely out, the random changing of light pattern as others explained, and there’s one section that flickers as if it has a short. I have the tree boxed up and read for return.
A: How wide is the bottom of tree?
A: I too expirenced the random color change issue. I contacted Philips CS today (800-763-6177) they are shipping me a new Remote and Controll Box. Feel free to refrence my case # 223026 when calling.
A: Update: I received the new remote and control box over the weekend, but it did not fix the issue. I just received a call from Philips customer service, and now they have figured out the root cause of the issue (external interference). Basically, the spurious emissions is interfering with the receiver in the foot pedal. They will have a permanent solution (new control box + new remote) available in early spring, but in the meantime they are offering to send a modified control box w/o remote, which requires using the foot pedal exclusively, plus you will lose the dimming capability. I personally would prefer keeping the dimming capability for this season, so I passed on the new control box and in the meantime I plan to shield (wrap) my foot pedal with aluminum foil with hopes of eliminating the interference.
A: Yes mines has been doing that as well
A: Same thing is happening to mine. It switches to the “light show” mode after a certain amount of time. It’s extremely annoying…
A: Mine has been doing the same thing. I’ve reached out to customer service and they recommended these two steps: 1. Remove the batteries from your remote so it is not potentially sending any signals to your tree. 2. Unplug the tree for 2 minutes, plug it back in, then try using the foot pedal to cycle to a mode other than light show, as described above. I have tried both these options and neither worked. I’m also beginning to think this is a manufacturing issue. It’s becoming quite frustrating!
A: I see the answer from the brand and it’s not a setting. The trees are changing light settings after a while completely on their own and won’t stay put in the selected setting. This is happening to a lot of people and is not user error. It’s a manufacturing/design issue.
A: Adjust the settings by pressing the different buttons on the remote. Each one will have different options.
A: Please note that some of the functions on this tree will change the color from warm white to multi-color. If you do not think that is the issue, please reach out to us at 800-763-6177 or CS@seasonalspecialties.com and provide further details, and we will be happy to assist you.
A: I am having this same problem. The twinkle function does not work at all. All the other settings are backwards. So frustrating. I have a case number for this, but no solution yet.
A: The twinkling function on my tree wasn’t working, I unplugged the two prong “plug in” and turn it 180 degrees so the prongs are in the opposite holes and the twinkling worked!
A: Here is the problem with switching…the connector only connects one way completely because one side is flat and the other is circular. You can switch it out, but it is not a tight connection. So the wiring is backwards, not the connector.
A: We're sorry you are experiencing those issues. Try the following troubleshooting steps: A. The connector between the control box and the tree is connected backwards B. Unscrew connector between the control box and the tree, turn connector 180 degrees and reinsert. C. Try the functions again. If you have further questions, please reach out to us at 800-763-6177 or CS@seasonalspecialties.com.
A: I tried a 26 inch tree collar and also tried a 27 inch, doesn’t work. I ordered a 28 inch and it should be delivered tomorrow but I am sure it will work so much better. Also, the height of 10 inch is also a bit short. Might want to get one that is a bit taller if you want to hide the legs.
A: I have a 27inch collar from Walmart and it just barely fit
A: 28 inches. I tried a 27 inch and it was way too small. Wouldn’t lock in together.
A: The stand is 26 inches (length) by 26 inches (width). If you have any questions, please reach out to us at 800-763-6177 or CS@seasonalspecialties.com.
A: Sounds like your trying to put the wrong piece in. The should be labeled A, B and C
A: Try removing the eyebolts from the Tree Stand (D), then make sure the pole of the Tree Bottom (C) reaches the bottom of the inside of the stand. Once you ensure the pole is sitting all the way down inside of (D), then you can add the eyebolts. The eyebolts should be twisted until they touch the tree trunk, and all 3 should be twisted to an even length in order for the tree to be straight. You can review number 3 on page 4 of the assembly instructions for reference. If you have further questions, please reach out to us at 800-763-6177 or CS@seasonalspecialties.com.
A: We're sorry to hear that the tree did not come with a remote. If you please reach out to us at 800-763-6177 or CS@seasonalspecialties.com we will be happy to send you a replacement.
A: Super easy! Each piece of the tree is labeled so it’s easy to snap together.
A: The tree is very easy to assemble. I'm only 5 ft tall and was able to put the three sections together without any help or step stool. Each piece is labeled with a tag (A, B, C).
A: The assembly of this tree is very simple! It comes in three separate sections (plus the stand) which easily slide together, and do not require any tools to get set up. If you have any questions or would like further assistance, you can reach out to us directly at 800-763-6177 or custserv@seasonalspecialties.com.
A: I would call this a real twinkle. others are more random single bulbs flashing. i bought a box of the Philips lights and it calls this mode glisten.
A: It only twinkle on warm white light setting and not all of the lights twinkle. some are steady lights and some twinkle. I compare them to seeing fire flies / lightning bugs. It's very pretty!
A: Yes, one of the functions the tree is Twinkling. There is a video on the webpage for this item that demonstrates all of the available functions. If you have any other questions, you can reach out to us at 800-763-6177 or custserv@seasonalspecialties.com.
A: Yes they do and the lights are gorgeous.
A: Hi Thank you for your interest in our Philips tree. Yes, this tree has 10 different functions and one of them is Twinkle Warm White. If you have any additional questions, please contact us at 1-800-763-6177 or email us at CS@seasonalspecialties.com. Thank you, Customer Service
A: They are warm white light, not the cool bright look.
A: It’s warm white for sure.
A: The lights on this tree can either be warm white or multi-color. If you have any other questions, you can reach out to us directly at 800-763-6177 or custserv@seasonalspecialties.com.
A: We're sorry to hear that you are having issues with the branches on your tree. If you reach out to us at 800-763-6177 or CS@SeasonalSpecialties.com, we will be happy to assist you.
