Quality in Healthcare - by Corinne M Karuppan & Nancy E Dunlap & Robert Cavagnol (Paperback)

About the Book

"'We are what we repeatedly do. Excellence, then, is not an act, but a habit' (Aristotle). It's all about the patient! In healthcare, excellence is thus the habit of exceeding patients' expectations. This requires an organizational culture that nurtures everyone's commitment to continuous improvement. It does take a village to produce outstanding care. A systems approach is therefore the only way to create and manage the conditions that make it hard, or nearly impossible, to fail and disappoint. More than ever, healthcare professionals must develop the skills to produce value for the patient, adapt to new demands, and navigate nimbly in a rapidly evolving environment. With its focus on Lean Six Sigma, this book is written for anyone dedicated to the relentless pursuit of value-based healthcare. As a result, it addresses the learning needs of a very diverse market: business students enrolled in curricula emphasizing healthcare (undergraduate and graduate), healthcare administration/public health students (undergraduate and graduate), nursing students (undergraduate and graduate), medical students and clinicians, allied health professionals, and administrators"-- Provided by publisher.

Book Synopsis

Quality in Healthcare: A Lean Six Sigma Project Approach delivers essential insights into quality management and performance improvement, focusing on the application of Lean Six Sigma methodologies in healthcare environments. Structured around the Define, Measure, Analyze, Improve, Control (DMAIC) framework, the text employs a continuous case study to develop an A3 report, apply all tools and techniques in a fully integrated project format, and encourage students to engage with the material practically. It also offers valuable guidance for obtaining Lean Six Sigma certification.

This textbook integrates real-world examples, lively scenarios, FAQs, hands-on learning activities, and practice problems that underscore key quality improvement techniques, patient safety, and ethical considerations. It also equips students with the necessary measurement, problem-solving, and decision-making skills to steer quality improvement projects effectively. Quality in Healthcare promotes a Lean Six Sigma mindset tailored specifically for the healthcare sector, preparing future leaders to drive meaningful change. Purchase includes online access via most mobile devices or computers.

Key Features:

• Emphasizes data visualization through graphs and dashboards, complemented by data files for statistical analysis
• Illustrates human dynamics and organizational challenges in completing improvement projects
• Demonstrates tool application in vivid scenarios and provides a summary toolkit for easy reference
• Features video interviews with healthcare professionals providing students with valuable career insights and practical knowledge
• Includes digital access to advanced eChapters containing information critical to those seeking a Lean Six Sigma certification
• Students have access to Excel video tutorials demonstrating the use of tools mentioned in the text
• Qualified instructors have access to expanded Instructor Resources featuring chapter PowerPoints, a Test Bank, a Sample Syllabus, Excel data files and solutions for end-of-chapter problems, templates, an Instructor Manual and additional resources to supplement students' dynamic learning and interaction with the text