Ring 1080p Wireless Video Doorbell

Hi Me85. Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell (2nd Gen.) capture all the correct motion events. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the motion detection issue you mentioned in your review. It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. First, we recommend ensuring that the "Motion Detection" tab is enabled on the device's page in the Ring app. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently." For more information on optimizing motion detection using "Motion Frequency," please visit this link: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency. Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps: Tap the menu (≡) on the top left. Tap "Devices." Tap the device that you want to adjust. Tap "Motion Settings." Tap "Smart Alerts." Tap "Enable Feature." Tap "Continue." Select the notification options that you want for "Person" and "Other Motion." You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications. After you've adjusted your settings, tap "Done." For more information on using "Smart Alerts" please visit this link: https://ring.com/support/articles/9qnpt/Refining-Your-Motion-Alerts-for-People-and-Other-Motions. If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

Hi Tasha. Thank you for taking the time to share your experience with us. We understand how important it is for you to receive the correct product when you place an order. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with information to help resolve the concern mentioned in your review. It sounds like you have some concern with the device you received. In this particular case, we'd suggest you reach out to Target's customer service department at https://contactus.target.com/ContactUs or by telephone at (800) 440-0680. We are confident that they will be able to provide you with a resolution to this concern. Ring Community was introduced in March 2019 to assist in providing our neighbors with the most recent news and instructive material. You can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences. All the best, Nicole from Ring.

Hi Haley. Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell (2nd Gen.) capture all the correct motion events and alert you when activity is detected. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the motion detection and notification issues that you mentioned in your review. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently." For more information on optimizing motion detection using "Motion Frequency," please visit this link: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency. Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps: Tap the menu (≡) on the top left. Tap "Devices." Tap the device that you want to adjust. Tap "Motion Settings." Tap "Smart Alerts." Tap "Enable Feature." Tap "Continue." Select the notification options that you want for "Person" and "Other Motion." You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications. After you've adjusted your settings, tap "Done." For more information on using "Smart Alerts" please visit this link: https://ring.com/support/articles/9qnpt/Refining-Your-Motion-Alerts-for-People-and-Other-Motions. If you're having issues getting notifications, make sure you're connected to wifi and that your mobile device settings are set to allow notifications from Ring. Reboot your Ring device. Turn your mobile device completely off and back on again. Make sure Do Not Disturb is off in your mobile device's settings. We have included a link here to an article on our website with useful information regarding enabling notifications on you mobile device: https://ring.com/support/articles/76udz/Enabling-Notifications-on-a-Mobile-Device. We recommend ensuring that you have the proper settings enabled to receive alerts as you wish. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Melissa from Ring.

Hi Mom. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today. It sounds like your Ring Video Doorbell (2nd Gen.) is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Video Doorbell (2nd Gen.) functioning as intended. We recommend that you remove the doorbell from the mount and plug it in to fully charge. We have included a link here to an article on our website with the instructions for how to charge your Ring Video Doorbell (2nd Gen.): https://ring.com/support/articles/68jeb/Charging-Your-Ring-Video-Doorbell-2nd-Generation. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected. If you still have the Ring Video Doorbell (2nd Gen.) in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance! Thank you, Melissa from Ring.