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Stellar Customer Service - by Pryor Learning (Paperback)

Stellar Customer Service - by  Pryor Learning (Paperback) - 1 of 1
$19.95 when purchased online
Target Online store #3991

About this item

Highlights

  • Who is the most important employee in a company?
  • Author(s): Pryor Learning
  • 200 Pages
  • Business + Money Management, Customer Relations

Description



Book Synopsis



Who is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.

Customer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.

  • How to understand customers
  • How to lead and empower a customer service team
  • How to give customers what they want
  • The path to extraordinary service
  • The power of active listening
  • How to deal with difficult customers
  • How to keep your own emotions at bay with obnoxious people
  • The role of compromise in customer relations
  • Tips for sticky situations
  • Follow-up to ensure repeat business
  • And much, much more!

    In an ever-evolving technological era, the role of employees in a business--and how they handle the people who buy your product or service--ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it.

    More than 3 million organizations and 13 million individuals--from startups to the Fortune 500--choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels.

    Stellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface--and anyone who manages personnel who do--will find this book a concise, enjoyable, and indispensable guide.

  • Dimensions (Overall): 9.0 Inches (H) x 6.0 Inches (W) x .5 Inches (D)
    Suggested Age: 22 Years and Up
    Number of Pages: 200
    Genre: Business + Money Management
    Sub-Genre: Customer Relations
    Publisher: G&D Media
    Format: Paperback
    Author: Pryor Learning
    Language: English
    Street Date: November 25, 2025
    TCIN: 94584653
    UPC: 9781722507305
    Item Number (DPCI): 247-39-9127
    Origin: Made in the USA or Imported
    If the item details above aren’t accurate or complete, we want to know about it.

    Shipping details

    Estimated ship dimensions: 0.5 inches length x 6 inches width x 9 inches height
    Estimated ship weight: 1 pounds
    We regret that this item cannot be shipped to PO Boxes.
    This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO

    Return details

    This item can be returned to any Target store or Target.com.
    This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
    See the return policy for complete information.

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