S - 2 months ago, Verified purchaser
Background: I am preparing HW party and looking for a formal dining set to match my other oriental-tone house, I was looking for a set of 8 matte finish black plates, and it would be great in an irregular shape. I found those plates at local TARGET store, and they satisfied all my needs in size, texture, budget, and shape, but they didn't have 8 in stock, so I decided to buy online.
The 3 stars rate for an overall online purchase experience. It comes with 3 aspects:
1. Product: I noticed that some people mentioned it is easy to get scratches, I will preserve the comments for this part because we are using chopsticks and wooden dinnerware as primary dining tools, so it would be a problem for us. But for the unavoidable chip on the edge, it is true; you can see some minor defect even they are in brand new condition. I accepted this because it is for formal dining so that it won't bother me that much due to the light usage.
2. Shipping: It was a nightmare for my whole experience. I ordered 2 boxes of 4 set. There are 5 of them broken when I open the boxes. The protection inside of the box was a joke. They put two boxes into a way bigger outer box and put a couple of inflated pouches in there. The pouches filled one side of the gap between inner and outer boxes and pushed the inner boxes against the other side of the outer box. Guess what, all plates were broken from the unprotected side. Someone dropped that side onto the ground.
3. Return/exchange in store: It was nice to get some exchanged from the local store. I had 3 still fine, and the store had 4 in stock, it means I would return 8 and purchase another 7. The staff was friendly to help, but it is still a thing for me to find another plate in other stores - I ordered online because I want to avoid visiting multiple stores to get all 8, but now, I still need to.