Return this item by mail or in store within 90 days for a full refund.
Eligible for registries and wish lists
About this item
Highlights
Build a customer culture that drives consistent, human-centred business results.
About the Author: Steven Van Belleghem is an entrepreneur, academic, speaker and award-winning author, based in Ghent, Belgium.
248 Pages
Business + Money Management, Sales & Selling
Description
About the Book
Packed with real-world examples and grounded in best practices, learn how to deliver multi-layered experiences which will surprise and delight customers in equal measure
Book Synopsis
Build a customer culture that drives consistent, human-centred business results.
Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies. You'll discover how to: - Apply customer experience principles that improve engagement and loyalty - Implement practical models that turn empathy into operational excellence - Optimize processes to align automation with authentic human connection - Develop consistent habits that create emotional impact and brand trust - Build credibility by applying frameworks used by leading global organizations Grounded in real-world insight and shaped by global best practice, Customer Passion helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach. Themes include: customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization
About the Author
Steven Van Belleghem is an entrepreneur, academic, speaker and award-winning author, based in Ghent, Belgium. He is a Managing Partner of InSites Consulting, and part time professor at Vlerick Business School and a guest lecturer at London Business School. He is the author of When Digital Becomes Human and The Conversation Company.
Dimensions (Overall): 9.21 Inches (H) x 6.14 Inches (W)
Suggested Age: 22 Years and Up
Number of Pages: 248
Genre: Business + Money Management
Sub-Genre: Sales & Selling
Publisher: Kogan Page
Theme: General
Format: Paperback
Author: Steven Van Belleghem
Language: English
Street Date: July 28, 2026
TCIN: 1005500033
UPC: 9781398627826
Item Number (DPCI): 247-37-8860
Origin: Made in the USA or Imported
If the item details aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 1 inches length x 6.14 inches width x 9.21 inches height
Estimated ship weight: 1 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.