About this item
Highlights
- If you want your brand to lead in loyalty and long-term impact, start by serving the consumers most brands miss.Every day, millions of people make purchasing decisions based on more than just taste or brand loyalty.
- About the Author: Amy Graves is a passionate advocate for health-conscious consumers and the founder of Hidden Consumers Consulting.
- 200 Pages
- Business + Money Management, Consumer Behavior
Description
Book Synopsis
If you want your brand to lead in loyalty and long-term impact, start by serving the consumers most brands miss.
Every day, millions of people make purchasing decisions based on more than just taste or brand loyalty. They're reading ingredient labels, scanning for allergens, avoiding processed chemicals, and choosing products that align with their needs and values. These people with unrecognized sensitivities, allergies, and other health or environmental concerns are shopping with a different focus. These are the Hidden Consumers-and they are reshaping the marketplace.
Amy Graves knows what it means to be a Hidden Consumer because she is one. With a highly rare sensitivity to corn and corn-derivative products, Amy has fought for labeling transparency and better communication between brands and consumers for years. Now, as CEO of Hidden Consumer Consulting, she works with brands to help them reach customers where they are to best meet their health needs.
In this groundbreaking book, Amy shares her own story and uncovers the growing population of shoppers driven by food allergies, ingredient intolerances, chronic health conditions, disabilities, environmental ethics, and dietary preferences like veganism and vegetarianism. From corn sensitivity to chemical aversion, these consumers are often overlooked by mainstream marketing-but they're fiercely loyal to brands that understand their needs.
Inside, you'll learn how to:
- Identify Hidden Consumer groups often missed by traditional marketing approaches
- Avoid common pitfalls like greenwashing and token inclusion that damage brand trust
- Navigate ingredient transparency, third-party certifications, and accessible packaging design
- Build authentic messaging and product strategies that align with health-conscious, ethical buyers
Whether you're launching a new brand or rethinking your current strategy, The Hidden Consumer is your guide to creating products and campaigns that speak directly to this influential and underserved audience.
About the Author
Amy Graves is a passionate advocate for health-conscious consumers and the founder of Hidden Consumers Consulting. After discovering her own severe sensitivities and allergies, Amy embarked on a journey to understand the hidden challenges faced by those with similar health concerns. With a background in marketing and a commitment to education, she has become a leading voice for consumers seeking safe and clean products. Through her work, Amy helps brands better understand and meet the needs of this influential demographic, empowering them to create safer, more inclusive products that resonate with today's health-savvy shoppers.
