Titan by Arctic Zone Deep Freeze 16qt Zipperless Hardbody Cooler

Thank you for your feedback. Target is dedicated to customer satisfaction and would like to hear your feedback on these specific matters regarding the item received, which is not directly related to the manufacturer, as this item was shipped by Target. Please contact Target directly to exchange the item received as we would like you to enjoy the product the way it was meant to be enjoyed.

Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. A cooler’s performance is directly related to the amount of ice placed inside it. This is the same for coolers all across the market. In order to assist our customers in figuring out the right amount of ice to use, we provide ice guides on many of our product pages. These provide ice to food ratios and the amount of time you can expect contents to stay cold based on the ratios you use. Please note that claims of “Holds Ice” or “Still Ice” are based on an industry standard testing protocol. The protocol mandates that a cooler be filled to capacity with cubed ice (100% filled with ice cubes for the test). This standardized way of testing allows customers to compare the expected maximum performance of different sizes and brands of coolers in a standardized and dependable way. For example, when the cooler is 100% full with ice the ice retention time is up to 2 days and when the cooler is half full with ice and half full with contents, the ice retention time is approximately 1 day. Results will vary according to the ambient temperature, the volume and the starting temperature of the contents We hope this information was helpful, please reach out to one of our customer care team members at service(at)ca-innovations.com who will help you with any more questions or concerns you may have with you cooler as we want to ensure you are 100% satisfied.

Hello, Thank you for choosing Arctic Zone and for taking the time to write a review of our Titan by Arctic Zone Deep Freeze 16qt Zipperless Hardbody Cooler. Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. Something most consumers may not know is that a cooler’s performance is directly related to the amount of ice placed inside it. This is the same for coolers all across the market. Results will also vary according to the ambient temperature, which is the temperature outside the bag and in the bag before filling. Many factors can impact the length of time any items stay cold or frozen, including the type of ice. Cubed ice is best, similar to what is available at most corner stores or service stations. Also, the starting temperature of the contents, the temperature surrounding the ice, etc. can all impact the melting point. Ice packs or ice substitutes with a lower freezing point are preferable on extra hot days and starting with already cold contents. Ice packs or ice substitutes can also focus the cold better than loose ice cubes. If we can be of any further assistance, please do not hesitate to reach out to us, and we will be able to help you get the best performance from your cooler. Thank you.

Hello, Thank you for your feedback on our Titan by Arctic Zone Deep Freeze 16qt Zipperless Hardbody Cooler. Our design team is constantly going over customer reviews like yours, looking for honest feedback on features that our loyal customers would like to see improved to help make our products even better. We appreciate your business and taking the time to provide feedback. We hope you will give us another chance in the near future.

Hello Jaqueline, Thank you for your feedback on our Titan by Arctic Zone Deep Freeze 16qt Zipperless Hardbody Cooler. Our design team is constantly going over customer reviews like yours, looking for honest feedback on features that our loyal customers would like to see improved to help make our products even better. We appreciate your business and taking the time to provide feedback.

Hello Cooler, Thank you for your feedback. We are sorry to hear about your experience with the Titan by Arctic Zone Deep Freeze 16qt Zipperless Hardbody Cooler. Our team is constantly going over customer reviews like yours, looking for honest feedback on services that our loyal customers would like to see improved to help make our process even better. We appreciate your business and taking the time to provide feedback. please do not hesitate to contact us again if you have any other concerns!