VELVET CAVIAR MagSafe Grip Ring

Hi Garden Hose, We’re so sorry to hear about your experience with the MagSafe Grip Ring. This is definitely not typical of our products, which are designed to be both durable and stylish — we pride ourselves on creating accessories that stand the test of time. We’d love the opportunity to make this right and look into what may have caused the issue. Please reach out to our customer service team at support@velvetcaviar.com so we can assist you directly.

Hi LW, Thank you so much for your feedback and for giving our MagSafe Grip Ring a try! We’re so sorry to hear about your experience — this definitely sounds like a one-off defect, as our products are built with durability and quality in mind. We recommend exchanging the item at Target, as this issue is not typical of our grip rings. A replacement should perform as expected, and we truly hope you’ll give it another try. Thank you again for your support — we truly appreciate it!

Hi Monique, Thank you for your feedback, and we're so sorry to hear that your experience with the MagSafe Grip Ring didn’t meet your expectations. Our MagSafe Grip Ring is designed with a strong built-in magnet to securely attach to MagSafe-compatible cases and devices. That said, magnetic strength can vary depending on the type of phone case or device used. For best performance, we recommend using it with a MagSafe-compatible case to ensure a secure hold. We completely understand your decision to return the item, and we appreciate you giving it a try. If you have any other questions or if we can help recommend a better fit for your setup, feel free to reach out — we’re here to help!

Hi Themanataur, We're so sorry to hear about your experience, and we completely understand how frustrating this must be. We appreciate you bringing this to our attention. It looks like there was a glitch with the product SKU that caused the wrong item to be sent—thank you for flagging this. The issue has now been corrected. To ensure you receive the correct Coffee Ring, please reach out to our retail partner at Target@myvoicecomm.com. Their team is aware of the issue and will make sure you get the right product. Again, we sincerely apologize for the inconvenience and appreciate your patience as we work to make this right.

Thank you so much for your feedback! We’re so glad you’re loving the magnetic design—it’s a total game changer! No more one-time-use grips—just snap it on and off as needed. If you ever need more MagSafe accessories to mix and match, we’ve got you covered!

We appreciate your feedback and are sorry to hear the grip didn’t meet your expectations. Our MagSafe Phone Grip Ring is designed with a strong magnet for a secure hold, but we understand it may not have worked as expected for you. We’re glad you were able to return it, but if you’d like, we’d love to help find a better fit or offer a solution. Let us know if we can assist further!