About this item
- 0-24 months
- Soft design for enhanced baby safety
- Suits all types of bath tubs
- Can be used as a bath toy at later stages
Q: I opened the battery compartment today after realizing my baby's baths seemed very dirty and they were new batteries but there was battery acid leaking and a black substance .. why did this happen?
Q: Do your submerge the toy in water?
A: Hello , We recommend bathtub should be filled at least 4 inch (10 cm). But before you can start enjoying your new bath pal, batteries must be inserted. We strongly recommend using new, good quality batteries to ensure optimal operation over time. It is highly important to insert the batteries correctly and make sure the battery compartment is tightly sealed before putting the elephant in the water. We also recommend not using rechargeable batteries.submitted byYookidoo Expert - 7 months agoBrand expert
Q: stopped working. I changed the batteries and still not working at all
A: Hello Lola, We’re sorry to hear that you’re having issues with your bath toy . In general, all our bath toys require special care to avoid being damage and for it to lasts long. Have you been rinsing it well in clear water after use to remove soap residue before allowing it to drain and dry out? Every after several use, we always recommend a thorough cleaning of the bath toys by filling up a bucket with water and add in some vinegar. Let the toy soak in the vinegar water for around 20 minutes, then rinse it off and dry using a paper or cloth towel. Please be reminded as well not to leave you batteries inside the toy if it’s not use for long period of time. We also created a video that may help you : https://www.youtube.com/watch?v=rX_hw6F-_BA If these steps do not work for you, let us know and we will help you out. You may email us directly through email@example.com. Sincerely, Yookidoo Customer Supportsubmitted byYookidoo Expert - 10 months agoBrand expert
Q: what is the hose lenght?
A: Hello , Hose length is around 38cm.submitted byYookidoo Expert - 10 months agoBrand expert
Q: Is the bottom of the toy slightly slanted so that all water will drain out without leaving a small layer of water inside? This is a follow-up question to a previous asked one.
A: Hello, The bottom of the toy is completely flat. The water drains out automatically when not being placed in water.submitted byYookidoo Expert - 4 years agoBrand expert
Q: Is the battery pack case itself waterproof? Is it sealed so that no water gets inside?
A: The battery case is 100% waterproof. Please make sure to close it properly.submitted byYookidoo Expert - 4 years agoBrand expert
Q: Does it have a hole at the bottom to drain the water?
A: Hello, The Elephant does have a hole at the bottom to drain the water. once the Elephant is out of the water the water drain out automatically.submitted byYookidoo Expert - 4 years agoBrand expert