Paperback Books

The Compass and the Nail - by Craig Wilson (Paperback)

The Customer Service Survival Kit - by Richard Gallagher (Paperback)

Driving Your Income - by Kenneth James Lucci (Paperback)

The Culting of Brands - by Douglas Atkin (Paperback)

Chocolates on the Pillow P - by Jonathan M Tisch (Paperback)

Samurai Selling - 6th Edition by Chuck Laughlin (Paperback)

Complaint Management Excellence - by Sarah Cook (Paperback)

Strategic Customer Service - by John Goodman (Paperback)

La ventaja del introvertido - by Matthew Pollard (Paperback)

Brand Real - by Laurence Vincent (Paperback)

A Piece of the Pie - by Joseph W Carvin (Paperback)

Satisfaction - by Chris Denove & James Power (Paperback)

Broken Windows, Broken Business - by Michael Levine (Paperback)

Delivering Profitable Value - by Michael J Lanning (Paperback)

Lean Solutions - by James P Womack & Daniel T Jones (Paperback)

When Digital Becomes Human - by Steven Van Belleghem (Paperback)

Crm for Dummies - (For Dummies) by Lars Helgeson (Paperback)

Stellar Customer Service - by Pryor Learning (Paperback)

The Million Dollar Greeting - by Dan Sachs (Paperback)

The Experience Maker - by Dan Gingiss (Paperback)

Customer Experience 3.0 - by John Goodman (Paperback)

The Customer Service Activity Book - by Darryl S Doane & Rose D Sloat (Paperback)

Marketplace Dignity - by Cait Lamberton & Neela A Saldanha & Tom Wein (Paperback)

Call Centers For Dummies - 2nd Edition by Real Bergevin & Afshan Kinder & Winston Siegel & Bruce Simpson (Paperback)