Elegant Velvet Upholstered Bed Frame, Queen Size Platform Bed for Bedroom, White - ModernLuxe

Dear Customer, we sincerely apologize for the disappointment this experience has caused. This is certainly not the kind of experience we want you to have. Please allow us a moment to provide some clarification. Our bed frames are carefully designed with material selection and structural integrity in mind. Every design undergoes testing to ensure stable support and durability, and under normal circumstances, it should not encounter the issues you've described. Could we kindly ask you to double-check whether the bed has been assembled according to the instruction manual and if all parts are securely fastened? Incorrect assembly or loose components can sometimes lead to instability. If the problem persists after your review, please contact our customer service team directly. We will respond promptly to ensure you can assemble a sturdy, reliable bed. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. We truly appreciate your feedback and hope for the opportunity to make this right for you. Best regards, ModernLuxe

Dear Customer, thank you for choosing our product. We sincerely apologize for the inconvenience this has caused you. Please allow us to explain the situation and give us the opportunity to resolve it for you. All our components are confirmed to be intact and in perfect condition before packaging and shipping. The damage to the part may have been caused by friction or impact during transit, likely due to rough handling while in transport. Although this is not something we can directly control, we are more than willing to assist you in resolving this matter. Please feel free to reach out to our customer service team directly via email. We will respond promptly and work to ensure that you receive a bed in perfect condition for your use. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding. We look forward to your reply and hope for the opportunity to address this issue to your satisfaction. Best regards, ModernLuxe