94.5"W 3-Seater Sofa with Curved Armrests, Upholstered Chenille Sofa Couch, Green - ModernLuxe

Dear Customer, we are truly sorry to hear that the product has not met your expectations and has caused you such inconvenience—this is certainly not the experience we want you to have. However, please allow us to explain. Our sofa is equipped with connectors between the sections, and under normal conditions, it should not come apart as you described. Could you please check if the connectors have been properly installed? If the issue continues after inspection, please contact our customer service team, and we will respond promptly to help you. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. In addition, since the sofa is foam-filled and compressed for shipping, it may not fully expand right away, which can affect comfort at first use. We suggest leaving it unused for a period of time and gently patting it to help it fully inflate. This should improve its fluffiness and comfort. Regarding the seat height, it is clearly marked as 18.5" on our product page, which is designed based on popular choices for similar products on the market. However, we understand your preference and will keep improving our products to meet more customers’ needs. If you encounter any other issues during future use, please feel free to contact our customer service team. We will reply promptly and assist you. Best regards, ModernLuxe