ASUS Vivobook Go E1504FA 15.6" FHD Laptops, AMD Ryzen 5 2.8GHz, 16GB RAM, 512GB SSD, Windows 11 Home , Black (E1504FA-OS54-N)

Dear Valued Customer, Thank you for your comment. We do understand your disappointment with the product and the inconvenience this may have caused if the display quality did not meet your expectations. The screen is Full HD with 1920 x 1080 resolution. To enhance or improve the display quality, ensure the chipset and graphics drivers were installed. Drivers for the laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/vivobook-go-15-oled-e1504f/helpdesk_download?model2Name=E1504FA. For a sharpher image, you need to keep the screen tilted at a slightly sharper angle (closer to 90 degrees or slightly forward) to avoid the "grey" effect. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Swhisper, Thank you for your comment. We certainly understand your disappointment and the inconvenience this may have caused if this laptop goes into repair disk after 3 false start from the get-go. Typically, this means Windows is possibly corrupted. Please try to run a factory reset to resolve this issue. For helpful tips on how to run a factory reset, please visit our Product Support page at: https://www.asus.com/support/faq/1013063/ . If the problem persists, we recommend to get a replacement unit from your seller if laptop is still within the replacement Windows. If it past the replacement windows, we recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Carterb, Thank you for your comment. We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are having hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. We do understand your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like running resource-intensive applications, compromised by viruses or malware by doing a full system scan using internet security software or application, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please make sure the system was not compromised by viruses or malware by doing a full system scan using internet security software or application. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Old Lady Shopper, Thank you for your feedback. We certainly understand your disappointment with the quality of the laptop you received and the inconvenience this may have caused if it doesn't come with a keyboard backlight. Typically, sales related issues are resolved by the seller if a different product was delivered to you than what was advertised. Should you need further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Pel05661, Thank you for your comment. We do understand your dissatisfaction with Windows 11 OS and the inconvenience this may have caused. Windows 11 was built upon Windows 10 with a redesigned interface, enhanced productivity tools, and improved security features. If this is your first experience with WINDOWS 11, we recommend that you go visit Microsoft's Knowledge Base on tips on how to navigate smoothly within the OS at: https://support.microsoft.com/en-us/windows/meet-windows-11-the-basics-a7519756-6807-41e4-be66-ed3b2c0abe0d. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Edmundo, Thank you for your comment. We do understand that you don't like the preinstalled applications, these are included in order to enhance user's experience. Howver, if you don't need these preinstalled applications, you can always remove or uninstall these applications like Windows 365, and use a differrent web browser besides Bing. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Michael S Cash, Thank you for your comment. We do understand your dissatisfaction and the inconvenience this may have caused you if you had trouble operating WINDOWS 11. If this is your first experience with WINDOWS 11, we recommend that you visit Microsoft's Knowledge Base at: https://www.microsoft.com/en-us/windows/tips/ for helpful tips on how to navigate smoothly within the OS. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty