Nexxus Shampoo and Conditioner Set Therappe & Humectress Ultimate Moisture for Dry Hair with Elastin Protein and Green Caviar - 10.2 fl oz/ 2ct
$15.99 ($1.57/fluid ounce)See 1 deal for this item
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Guests are saying
This product has received mixed feedback from guests, with many praising its moisturizing properties and pleasant scent. However, several guests have expressed disappointment with the recent reformulation, noting a lack of key ingredients that previously contributed to hair health. While some guests report improved softness and shine, others have experienced issues such as itchiness, hair loss, and a greasy feel. Overall, it may be suitable for those seeking hydration but could be less effective for others.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.3 out of 5 stars with 1389 reviews
effectiveness: 3.25 out of 5
quality: 3.33 out of 5
value: 3.1 out of 5
53% would recommend
77 recommendations
1 out of 5 stars
3 June, 2026
originally posted on nexxus.com
Horrible Change!
Omg what did you do to this conditioner!?!?! I’m so upset! It sucks!
2 out of 5 stars
23 May, 2026
originally posted on nexxus.com
Why change perfection??
Why did you change the formulation!?!? I have used this conditioner for over a decade and have never strayed. Suddenly the ingredients are changed along with the packaging? I am heartbroken. No coconut oil, keratin, elastin, amino acids?? I just bought two bottles and am so sad.
2 out of 5 stars
Thumbs down graphic, would not recommend
7 April, 2026Verified purchase
customer
shipping took to long, still have not received
1 reply from NexxusExpert team - 2 months ago
Hi Eugenia, thank you for sharing your feedback. We are sorry to hear about your experience with your Nexxus Therappe Shampoo & Humectress Conditioner. We completely understand how upsetting this must feel. We recommend reaching out to Target's Customer Service Team directly, they'll be best equipped to assist you and make things right.
2 out of 5 stars
Thumbs down graphic, would not recommend
27 March, 2026
Heavy, sticky, pain to wash out
Thought I would treat myself to a fancier brand…mistake!! I was using Monday and now using this for a while- it’s a pain to wash out of my scalp. I feel like it’s heavy and ends up looking greasy. So now my scalp is itchier and has less volume. I don’t mind the conditioner, but the shampoo is pretty bad even when I use way less product. Won’t purchase again!
1 reply from NexxusExpert team - 2 months ago
Hi there, we're so sorry to hear you had this experience with our Nexxus Therappe Shampoo & Humectress Conditioner. The quality of our products is very important to us, and we'd like to ask few questions please email our team at unileverconsumercare.usa@unilever.com and share ref ID: 54486855. We'll be waiting for your email.
1 out of 5 stars
23 February, 2026
originally posted on nexxus.com
Devestating reformulation
I am so saddened and confused by this reformulation. This seems to be a completely new product designed for an entirely different customer base. No more elastin, no more keratin, no more collagen, no more coconut oil. All of the ingredients I liked about this product were removed, yet the price is the same. I’ve been religiously using humectress products for a couple years with incredible results. At first I thought the packaging had just changed, but as soon as I rinsed my hair for the first time with this new version, I knew I’d need to find a new conditioner again. The difference is immediately noticeable, and not in a good way. The smoothness and hydration I used to get just isn’t there. My hair doesn’t even feel like my hair anymore. The texture is drier, more prone to tangling, and no where near as soft. I think I’m better off opting for Dove at this point (plus it’s half the price). It’s really unfortunate, though - I’d actually be willing to pay more for the old formula. I’m worried I’ll never find anything as good to replace it. This new one feels no different than any run-of-the-mill generic conditioner. It’s certainly not worth the money anymore. Really, I just want my old hair back :(
1 reply from Vaseline Consumer Services team - 2 months ago
We're truly sorry to hear about the issue you've experienced with product. Thank you for bringing this to our attention. We want to make things right for you. Please send us an email at unileverconsumercare.usa@unilever.com with your details, and reference ID 54170012 we’ll make sure to assist you promptly.
1 out of 5 stars
12 February, 2026
originally posted on nexxus.com
Why change formula??:(
Ummmmmm, where is the protein???? Both the shampoo and conditioner have all the protein removed? This has always been branded as a protein set?? For those people that don't want that you have tons of other options, I don't understand!!?? And No protein overload isn't a thing when it's mixed with butters and oils. (Eye roll for whoever started that trend)
1 out of 5 stars
Thumbs down graphic, would not recommend
6 February, 2026Verified purchase
Never buying again
Hair loss and thinning
1 reply from NexxusExpert team - 3 months ago
Hi Monica, thank you for sharing your feedback. We're really sorry to hear you experienced hair loss and thinning, we can imagine how worrying and upsetting that must feel. Your satisfaction is important to us. Please connect with our Consumer Services team at (Consumer.Services@Unilever.com) with your contact details and the ref ID: (54439532), so we can address your concerns promptly.
5 out of 5 stars
6 January, 2026
originally posted on influenster.com

Extremely moisturizing & creamy.
This product has an amazing smell, the consistency is so thick and creamy it moistures the hair extremely well. My hair felt smooth and shiny for a WEEK after first use! I have been using this product for 3 months now and I can 100% say the change in my hair is DRAMATICALLY noticeable and I have never received so many compliments until now!
1 out of 5 stars
Thumbs down graphic, would not recommend
14 December, 2025Verified purchase
Made me break out
I have used multiple nexxus products in my life, and have been a lover of the brand. Never did I expect this product to wreak such havoc on my life. This shampoo and conditioner made me break out so badly for weeks and weeks before I realized it was the shampoo/conditioner. It has left my skin damaged and textured. My sister also used this and it made her break out all along her hairline. DO NOT USE THIS PRODUCT.
5 out of 5 stars
14 November, 2025
originally posted on influenster.com

Smells so good and leaves your hair soft
I love this conditioner!! It leaves my hair smelling to good and makes it really soft. I have colored hair and it works really well with it. It does leave my hair very moisturized for days.
1 out of 5 stars
5 November, 2025Verified purchase
(no review title)
Caused a lot of hair loss / shedding , would not recommend
1 reply from NexxusExpert team - 7 months ago
Hi Felicia, thank you for taking the time to share your experience, we’re truly sorry to hear about the hair loss and shedding. We understand how concerning that must be, and your feedback is incredibly important to us. Your satisfaction is important to us. Please connect with our Consumer Services team at (Consumer.Services@Unilever.com) with your contact details and the ref ID: (53142606) so we can address your concerns promptly.
5 out of 5 stars
1 October, 2025
originally posted on influenster.com

It’s very good for the hair
I use both, the shampoo and conditioner, it left you hair smelling really delicious, with a lot of bright, the texture is smooth and it moisturizes the hair.
1 out of 5 stars
Thumbs down graphic, would not recommend
25 September, 2025Verified purchase
Dried my scalp
Smells good! Dried my hair and scalp. Not going back to this
1 reply from NexxusExpert team - 9 months ago
Hi Lorena, we're sorry to hear about your experience with Nexxus Shampoo + Conditioner Therappe + Humectress Twin Pack. Your feedback is important to us. Please contact our Consumer Services team at Consumer.Services@Unilever.com or Unileverconsumercare.usa@unilever.com with your contact details and the ref ID: 52684046 so we can gather more details and assist you further.
5 out of 5 stars
31 August, 2025
originally posted on influenster.com

This was a great product the helped with my dry sc
This was a great product affordable and not to sensitive for my skin the package came quickly I even recommend it for kids or any one else that needs a great affordable product
1 out of 5 stars
Thumbs down graphic, would not recommend
12 August, 2025Verified purchase
Itchy scalp and straw like hair
I used it twice and now my scalp is itching like crazy and my hair feels like straw. I have never experienced a reaction like this before from any hair product.
5 out of 5 stars
Thumbs up graphic, would recommend
6 July, 2025Verified purchase
Favorite shampoo
Love this shampoo it works great
5 out of 5 stars
3 July, 2025
originally posted on influenster.com

My Go-To Daily Conditioner!
This conditioner is my go-to for everyday use. As a blonde with fine hair that is regularly salon-highlighted and toned, I have tried countless conditioners and brands over the years. This is the only conditioner I’ve found that brings life back to my hair, leaving it feeling soft and looking healthy. All without weighing it down or making my roots look greasy, like most moisture focused conditioners. Plus it smells amazing! The scent subtly lingers after a shower and I have received many compliments on how great my hair smells over the years.
4 out of 5 stars
1 July, 2025
originally posted on influenster.com

Shiny hair 🎀
Hydrating for fine and damage hair. Great result for this money. Big bottle! Economy package , my hair combs well, doesn't tangle, smells good and is shiny.
5 out of 5 stars
Thumbs up graphic, would recommend
1 July, 2025Verified purchase
Ms
I like the results i get from using these hair products! They have been by go-to shampoo and conditioner for a number of years.
1 out of 5 stars
Thumbs down graphic, would not recommend
1 July, 2025
Hair loss
I have been using this shampoo and conditioner for 6 months, I have lost so much hair. Decided to look up the reviews and tons of people saying the same thing. It also doesn't lather and made my dandruff worse, going in the trash !
1 reply from NexxusExpert team - 11 months ago
We're sorry to hear about your experience with our Therappe Ultimate Moisture Shampoo & Conditioner. Your safety and satisfaction are our top priorities. Please contact our Consumer Services team at consumer.services@unilever.com with your contact details and the ref id # 51668307 so we can address this matter promptly. Thanks.