Herbal Essences Travel Size Smooth Shampoo with Rose Hips & Jojoba Extracts - 3.38 fl oz

We're sorry to hear this was your experience with Herbal Essences, and we want to help. Please give us a call at 1-855-236-3327 so that we can learn more and assist you with this.

We're sorry to hear that you're disappointed with your Herbal Essences Rose Hips Shampoo purchase. Our products go through many safety and quality checks to ensure they are safe and work as advertised. We recommend discontinuing the use of the shampoo based on the itchiness it caused. With that said, we hope you'll call us at (855) 236-3327 so that we can learn more about your experience and help make this right.

Thanks for your review, Arlene! We're sorry that this shampoo didn't blow you away like we were hoping it would. We'd love to see what you're looking for in a shampoo and see if we can improve your future experieinces. Please call us at 1-855-236-3327.

We’re sorry to hear our Rose Hips & Jojoba Extracts Shampoo left your hair feeling weighed down, as that’s not the experience we want for you, Susan. We’d love the opportunity to learn more and help you find a formula that’s a better match for your hair. Please give us a call at 1-855-236-3327, and we’d be happy to help.

Thank you for your feedback on Herbal Essences Shampoo with Rose Hips & Jojoba Extracts. We are delighted to hear you love our product and we appreciate your loyalty. However, we are sorry to hear you were dissatisfied with your recent purchase. We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it. We fill our bottles by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of space at the top of each bottle. Industry standards require all shampoo and conditioner bottles to leave 10% of the bottle empty, to account for shipping conditions such as varying temperatures, which helps to prevent the bottles from splitting open during transport. Your satisfaction means a lot to us, so we will certainly share your comments with our Quality Assurance Team. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page for further assistance.

Thank you for reaching about our Herbal Essences Smooth Rose Hips Shampoo and Conditioner. We are sorry to hear about your experience. This news has been so unexpected and we can only imagine how frustrating this may have been. Please know that we will be handling this with our Health and Safety team and the rest of our Herbal Essences team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. Your hair being dry is usually a sign that it just hasn't been properly conditioned and the product you used just wasn't the correct version for your hair type. For a better experience, you may need to use a shampoo and conditioner with a more hydrating formulation. We'd like to assist you further. When you have the time, please 1-855-236-3327 or email us through our Contact Us Page.

Thank you for your feedback on Herbal Essences Travel Size Smooth Shampoo with Rose Hips & Jojoba Extracts. We are delighted to hear you found the scent of the product pleasant. However, we are sorry to hear you did not get the desired results. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured we are sharing your comments with the rest of our team. As you likely already know, hair can look or feel dry if it is not conditioned enough. We recommend a more hydrating shampoo and a richer conditioner to clean your hair. You can also try a leave-in conditioner before styling your hair. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page for further assistance and product recommendations.

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo and Conditioner. We value your loyalty to our product and want to express our disappointment in your more recent experience. What you've shared with us has been completely unexpected but we understand how frustrating this may have been for you. You can be sure that all of your comments will be addressed with our Health and Safety Team and the rest of our Herbal Essences Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. We'd like to mention that our product did go through a minor formula change in the beginning of 2023 but there has not been any other recent changes. There's a chance that the product just isn't hydrating enough for your hair type which may be the reason why you're not getting the smooth results you've known before. You may want to try using a shampoo with more hydrating benefits. The waxy/heavy feeling you felt with the conditioner may be due to it not being properly rinsed out or it being just too heavy for your hair type. Be sure to thoroughly rinse your hair, if this does not seem to resolve the issue, you may need to try a lighter conditioner. We would like to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.