pet safe
litter box
| Style | Opening |
|---|---|
| One Size | Front Entry |
All Sizes in Inches Unless Otherwise Stated
PetSafe ScoopFree Complete Plus Covered Self-Cleaning Cat Litter Box with Disposable Crystal Litter Tray - White
$229.99
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Return this item by mail or in store within 90 days for a full refund.
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- $1.39 - $1.69reg $1.59 - $1.79 Sale4.6 out of 5 stars with 351 ratings
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Guests are saying
This self-cleaning litter box has garnered mixed feedback from guests, with many praising its convenience and odor control, making it a great choice for busy cat owners. However, some guests have reported issues with the rake mechanism and odor retention, particularly in multi-cat households. The product's design and ease of use are highlighted, but concerns about the cost of replacement trays and maintenance persist. Overall, it offers a modern solution for litter management.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.3 out of 5 stars with 382 reviews
pet likes it: 3.2 out of 5
quality: 2.6 out of 5
style: 2.8 out of 5
value: 1.6 out of 5
20% would recommend
5 recommendations
1 out of 5 stars
30 May, 2026
originally posted on PetSafe
(no review title)
Absolutely the worst. Stopped self cleaning after about 3 weeks. Checked all troubleshooting tips and nothing worked. Should have just thrown my money down the drain
1 reply from PetSafe® Customer Care team - 11 days ago
We are sorry to hear your cat's litter box is not working correctly. Our customer care team would love to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 730pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/.
5 out of 5 stars
29 May, 2026
originally posted on PetSafe
ScoopFree® Crystal Pro Legacy Self-Cleaning
We love this electric litter box — this is our third one, and by far our favorite. One of our cats is diabetic and uses the litter box very frequently, even wearing out the magnet on her favorite spot over time, but this one has worked great. Thank you for making such a reliable and well-designed product!
5 out of 5 stars
13 May, 2026
originally posted on PetSafe
Love this box
I’ve had lots of litter boxes and this one by far exceeds them. I have 4 cats and this has been a game changer for them and myself. Soooo much better than scooping
3 out of 5 stars
6 May, 2026
originally posted on PetSafe
Love it until the rails get mucked up
This is my second one of this style, both 1st gen and 2nd gen. My cat's urine somehow ends up on the rails and with the crystal dust it mucks it up. I have tried to shake it, vacuum it, use compressed air and even take it all apart and clean it. But it doesn't take long before its mucked up again and the rake squeals and doesn't move. I want this to work so much. I see there's a smart option and an easy clean option...I wonder if either of them have the rails more protected. Or if there is a better fix out there.
1 out of 5 stars
10 April, 2026
originally posted on PetSafe
Cleans as it should but odor not controlled
I bought this a week ago and regret spending the money on it. It says is 5x odor control and I must say it smells just as bad as a regular cat box. I do clean after every use but the odor is still there really bad. For the price I paid for it it is definitely not worth it at all.
3 out of 5 stars
26 December, 2025
originally posted on PetSafe
Don't reccomend
We just got this and super disappointed 😞 it's messy and doesn't clean like it say! There are clumps of poo everywhere . I would like to know what we are doing wrong and possibly a refund
1 reply from Customer Care team - 6 months ago
Thank you for this feedback, we're so sorry to hear about the issues you've run into with this. We would love to help find the right solution, If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
1 out of 5 stars
Thumbs down graphic, would not recommend
7 November, 2025Verified purchase
This litter box is a big waste of money!
This litter box lasted less than a week before it stopped working. I was so excited to get this litter box and at first it worked like it was suppose to. Then I noticed that the litter box counter had stayed on the same number for a few days. The litter box comes with a digital counter, so you know how many times that your cat used the litter box and so you know when to change the litter. Well my counter got stuck on 13 and would not reset itself no matter what I did. I tried holding down the button to reset it and tried powering it off and nothing worked. I fooled with it for over 2 hours and finally gave up. I even tried putting a brand new litter tray in and it still would not reset itself. So I tried waving my hand past the sensor that triggers the counter and litter sifter and it did not change numbers or clean the litter. The sifter button also would not work either! You would think a litter box that cost close to $200 would work exceptionally well for many years to come. So I ended up taking it back because there was no way to fix the problem. This litter box is a big waste of money! I am glad that I was able to return it now, instead of three months down the road when it was non-returnable.
1 reply from PetSafe Brand Expert team - 7 months ago
We are sorry to hear you were having this issue with your litterbox! While we understand you have already returned the box, our team is always happy to help with any issues you may experience! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
1 out of 5 stars
25 August, 2025
originally posted on PetSafe
I hate this thing!
I have had this since June and the longer I have it the more I hate it.. never scoops right, pushes so much clean litter in the little side tray thing while racking, doesn’t help at all with the smell, tracking is awful. The list goes on and on.
1 reply from PetSafe® Product Support team - 10 months ago
We're so sorry to hear you've had these difficulties with your litter box! This is certainly not the experience we want customers to have with this box, and we absolutely want to see how we can help. If excessive amounts of crystal are being pushed into the waste bin area, this is an indicator waste is likely sticking to the rake. So that we can determine what could be causing this, please reach out to us for troubleshooting! Our live support team can be reached here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
1 out of 5 stars
17 August, 2025
originally posted on PetSafe
Absolutely not.
My partner and I bought this box for our kitten, and we were so excited. We used it for about one year before finally admitting defeat and switching. The first issue was that the crystals on the top would appear dry and fresh, but not even an inch below the rest of the crystal would be wet, soaked with urine, and rancid creating a foul smell (our cat urinates on average 2x per day and eats a fully wet food diet of high quality hill's science diet so his urine is healthy and not inherently smelly). His urine would adsorb into the crystals, but not dry, and then layers of wet crystal would sit on the bottom until the insert was changed. Gross. The second issue was the poop rake. If his poop was anything but 100% hard, it would get stuck in the rack and smeared and smushed all over the sides of the box. This also added to a foul smell and made us need to replace the inserts much more frequently, often 4-5x times per month to keep the box remotely not rancid (incredibly expensive). After deciding we couldn't live with the constant smell of urine in our home anymore, we switched back to a regular stainless steel litter box and high-quality clumping litter. We scoop the box 1x per day now, have pretty much NO smell, and are saving so much money. It is so much easier to scoop litter 1x per day and have a fresh-smelling home than to constantly deal with smeared cat poop and urine smell. Please just get a good stainless steel box and high-quality litter.
1 reply from PetSafe® Product Support team - 10 months ago
We're so sorry to hear that you had this experience! Please know that this is certainly unusual. Though homes with kittens may need to change their tray more often as kittens have more moist waste and more of it than adult cats over two years of age, we would not expect trays to need to be changed as quickly as you have described. As there are many environmental factors that that can affect tray lifespan, if you would ever be interested in trying this box again we would love to troubleshoot with you to see what could have caused your atypical results and what might help increase your tray lifespan. Our team can be contacted here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
5 out of 5 stars
9 August, 2025
originally posted on PetSafe
Works great for about 5 years
This will be my second one I’ve purchased. The first one I bought worked really great and was definitely quieter that the other brand I had bought before, but after about five years of no problems it started making this horrible screeching noise while it was raking. I got it to stop for a while after taking it apart and putting WD-40 in some of the moving parts but the noise would just come back. So, I had no problems with buying another one.
5 out of 5 stars
20 June, 2025
originally posted on PetSafe
Keeps the dogs out
I love the top entry that prevents my dogs from snacking! No problem with the cat making the transition. Just set it up next to the regular litter box for a week or so to let them figure it out. Love crystal litter- no litter box smell.
5 out of 5 stars
3 March, 2025
originally posted on PetSafe
Great purchase
Very good box, does the job, top entry prevents tracking
3 out of 5 stars
15 February, 2025
originally posted on PetSafe
Great for 1 cat, not multiple
My husband and I bought this a couple of weeks ago and it works okay, but the tray needs replacing every few days with us having 2 cats that use it regularly. It's way more expensive to replace the whole tray every few days than it was to just scoop and replace litter myself. If you have 1 cat, I'm sure this would be a great investment but it just can't handle 2 cats. The sifter itself also gets stuck a lot and doesn't scrape all of the clumps, I still have to go and scoop daily like I would with a normal litter box.
1 reply from PetSafe® Product Support team - 1 year ago
We're sorry to hear you and your cats have had this experience! Though tray lifespan will vary based on many factors, most two cat homes change their tray at around 10-14 days. Since you are experiencing issues with your rake getting stuck, we would love to troubleshoot this and your tray lifespan with you to see if we can help with both. Please get in touch! Our team can be reached here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
1 out of 5 stars
20 January, 2025
originally posted on PetSafe
Not what it seems
I bought this a month ago with an open mind. It says that the literal last 20 to 30 days for one cat, only lasted 10 days till it started smelling horribly. The poop backs up and get stuck in the grading system that goes across the litter and then you have to take your time and clean it. I would not recommend this product. It’s not what it seems.
1 reply from PetSafe® Product Support team - 1 year ago
We're sorry to hear you're having difficulty with your litter box! Please know that this is very unusual- for most one cat homes the tray is typically changed around at around 30 days. So that we can determine what could be causing this atypical results, please reach out to our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
5 out of 5 stars
26 December, 2024
originally posted on PetSafe
Taylor was outstanding in helping me
She was understanding since my litter box was not working as efficiently as it had previously so she offered me a good discount and I replaced it with a new one for my six month old kitty.
1 reply from PetSafe® Product Support team - 1 year ago
Thank you for sharing this review, Judy! We're so glad to hear that Taylor was able to help, and that this box has been a good fit for you and your kitten.
3 out of 5 stars
Thumbs down graphic, would not recommend
26 September, 2024Verified purchase
Waste cover
The waste cover magnetic strip keeps popping off.
1 reply from PetSafe Brand Expert team - 2 years ago
Thank you for taking the time to share this feedback with us! We're sorry to hear you're having difficulty with your waste bin, but we certainly want to see what could be causing this and how we may be able to help. Please contact our live support team at 1-800-732-2677, Monday through Friday 8 A.M.- 7 P.M. EST.
3 out of 5 stars
19 July, 2024
originally posted on PetSafe
Happy but a little disappointed
I bought one 6 months ago it connected to my phone, so I wanted a second one. The picture showed that you could connect that 2nd one to a phone but when I received it there was no wi-fi connection on it. Disappointed with that.
1 reply from PetSafe® Customer Care team - 2 years ago
Thank you so much for reaching out with your feedback. While this model is not one of our connected litter boxes, you can find the connected model here - https://www.petsafe.com/product/scoopfree-smart-self-cleaning-litter-box/?sku=PAL00-16807&collection-location=/shop/cat/litter-boxes-and-litter/ As well if you ever need or would like to confirm feature sets our team would be more than happy to assist. If needed you can reach out to our customer care team via phone or chat here - https://support.petsafe.net/contact-us/
1 out of 5 stars
15 June, 2024
originally posted on PetSafe
Would be good if the Waste Trap Lid Wasn’t flimsy
I bought this product a few months ago but the pins that are supposed to “snap” the waste trap lid to the litter box have both broken off. Now the entire machine doesn’t work correctly and I can’t find the replacement waste trap lid anywhere. Very disappointed!
1 reply from PetSafe® Product Support team - 2 years ago
We're so sorry to hear the waste trap cover tabs have been broken. This is certainly not what we expect from any of our litter boxes. We would love to discuss this with you further to help get this resolved! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
2 out of 5 stars
31 May, 2024
originally posted on PetSafe
Definitely doesn't meet what is advertised.
Had this for less then 3 weeks, cat barely used it first week at 34 times being used. Started smell after 10 days very strongly, the urine odor doesnt get absorbed within 30 mins for sure. I see the responses about not being in humid area, we have this near our living room. Do they want us to be in basically a desert, with no air moisture? I am super disappointed and kind of upset in how poor the "odor free crystals" work. I guess urine doesnt clump and absorbs urine, yup smells very bad. Doesn't seem any better then regular litter so far other then not scooping daily
1 reply from PetSafe® Product Support team - 2 years ago
We're so sorry to hear you've had this experience with your litter box! It is important to mention that the life of the Crystal Litter is dependent on several factors, including the age, diet, and heath of your cat, the number of cats using the litter box, as well as the location of the unit and where the litter is stored. Our team would love the opportunity to discuss this with you further to determine what may be happening and how we can help! Please feel free to each out to us directly via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/2677.
1 out of 5 stars
Thumbs down graphic, would not recommend
25 April, 2024Verified purchase
Do not buy this litter box!
The crystals are all over the house, stuck to the cat but the catch is, they fall off easy giving the illusion of being non stick. Which, is an absurd concept because cat parents know the many scrupulous things that stick to their fur. The crystals are super expensive and run out more quickly. Crystals are also hard to see on light colored floors or carpet and can be mistaken for something else if not careful. I’m not sure what the electrical feature of the box actually does to comment on it. I’ve seen nothing electrical happen aside from being plugged in. The box is made of cheap plastic. Also, a bulky eye sore. I forgot to mention that the crystals don’t absorb wetness like traditional litter does. Meaning, wet paws, equates to wet paws. Lastly, the price is ridiculous and is the 2nd highest priced litter box. If I was able to return it I would. If you’re going to spend a few hundred on a litter box… go big or go home… throw in a little more, pass this one up, and get the one that looks like a spaceship. It actually does what is advertised.
1 reply from PetSafe Brand Expert team - 2 years ago
We're so sorry to hear you've had these difficulties with your litter box! Please know this is extremely atypical. Our crystal litter is both low tracking and highly absorbent, so the issues you have described are very unusual. We would love to troubleshoot with you and see what could be causing this; please get in touch with our Customer Care team! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.