$299.99 sale price when purchased online
$399.99 list price
Target Online store #3991
About this item
Highlights
- Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
- Magnificent Sound, engineered to perfection with the new Integrated Processor V1
- Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
- Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
- Ultra-comfortable, lightweight design with soft fit leather
- Multipoint connection allows you to quickly switch between devices
- Carry your headphones effortlessly in the redesigned case.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Estimated Charge Time: 3.5 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Connection Type: USB
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314264
UPC: 027242923232
Item Number (DPCI): 008-07-6495
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8.625 inches length x 2.844 inches width x 11 inches height
Estimated ship weight: 1.62 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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Guests are saying
The Sony WH-1000XM5 headphones have garnered positive feedback for their impressive sound quality, effective noise cancellation, and comfortable design. Guests appreciate the long battery life and the convenience of features like touch controls and multipoint connectivity. While some users have reported issues with build quality and connectivity, the overall experience remains favorable, making these headphones a great choice for music lovers and frequent travelers alike.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 1454 reviews
59% would recommend
59 recommendations
Amazing headphones
5 out of 5 stars
Bobesh - 2 days ago
originally posted on sony.com
Great sound quality and super noise cancelling feature especially when us ing on London’s Jubilee underground train
Good sound
4 out of 5 stars
Jinkyj1888 - 5 days ago
originally posted on sony.com
A good pair of headphones better if you get in a sale as I never found the sound or the fit particularly good but good enough for short term listening not worth the price tag mostly hype
1 reply from Sony support team team - 2 days ago
Hello, Thank you for your feedback. We're glad to learn that you're enjoying the WH-1000XM5, and we wish you continue to enjoy it for years to come! To optimize your sound experience, you may try the following steps to tailor the audio to your preference: -Prioritize sound quality: https://cutt.ly/4rcKpGTA -Adjust the sound settings using the Sony Sound Connect app, you can find more info here: https://cutt.ly/qrcKa89Q To achieve the best fit, we recommend checking the following link: https://cutt.ly/grcKdnLB If you need any further assistance, please don't hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Hana @Sony support UK
Great Headphones
5 out of 5 stars
NickM123 - 6 days ago
originally posted on sony.com
Brilliant sound and noise cancellation. I do miss the voice which the MX5 had. I also find that the case is very bulky. Please provide a soft case option.
I cannot give a zero-star marking
1 out of 5 stars
robk80 - 8 days ago
originally posted on sony.com
clearly, the hinges are a design fault. something sony must have been absolutely aware of even before launching this product. instead, through the magic of corporate gaslighting, suddenly at least 60% of their customer base owning this product, out of the blue, decided to use this headset to hammer nails into walls. this experience does not, in the least fill me with confidence to buy anything sony ever again.
1 reply from Sony support team team - 6 days ago
Hi, Thank you for your feedback. We're sorry to hear about your experience with the WH-1000XM5. This is not the norm, as we always strive to deliver the best quality possible. Please contact us using the details in this link so that we can provide you with the needed support: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Just shy of greatness.
4 out of 5 stars
Mansell44 - 10 days ago
originally posted on sony.com
Fantastic headphones with great features. But audio is slightly lacking compared to some of its competitors. The Airpod max, the Senheisser and Bose all have the edge over Sony on pure sound quality. Build quality is also just a tad behind, with weak hinges and flaking plastic.
1 reply from Sony support team team - 4 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your headphones’ features. Yet, we're sorry to learn that that the sound quality didn't meet your expectations. We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0 You may also use the Sound Connect app to adjust the sound settings up to your liking: https://cutt.ly/lrxE9vFA If the issue remains, please follow the steps below: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset following the steps here: https://cutt.ly/TrxmtOpA Regarding your feedback on the material, we recommend checking the precautions on the following link to maintain your headset: https://cutt.ly/TrxE... Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Nadine @Sony Support UK
1 reply from Sony support team team - 8 days ago
Hi Thank you for your feedback. We're happy to hear that you're enjoying your headphones' features. Yet, we're sorry to learn that the sound quality didn't meet your expectations. We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0 You may also use the Sound Connect app to adjust the sound settings up to your liking: https://cutt.ly/lrxE9vFA If the issue remains, please follow the steps below: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset following the steps here: https://cutt.ly/TrxmtOpA Regarding your feedback on the material, we recommend checking the precautions on the following link to maintain your headset: https://cutt.ly/TrxE3YPE Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW
Great noise cancelling and sound.
5 out of 5 stars
Lb52 - 11 days ago
originally posted on sony.com
I bought these as an upgrade for my XM4 headphones which were really good. These are definitely a step forward in both noise cancellation and quality of sound. The ear pads are also more comfortable.
Great features
5 out of 5 stars
VeraD - 12 days ago
originally posted on sony.com
Excellent headphones with clear mid-range sound and an ambient sound mode that allows you to stay aware of your surroundings. The battery life is impressive, lasting all day without concern of it running out.
Ear phones
5 out of 5 stars
Who cares anyway - 12 days ago
originally posted on sony.com
Sound good, interesting features ŕrrrrrrrrrrrrrrrrrrrrrr
Incredible as you'd expect.
5 out of 5 stars
- 12 days ago
originally posted on sony.com
Brought these expecting great things sound quality wise and I was not disappointed. The touch pads on the sides are a fantastic edition. Would 100% recommend.
Started out so well
1 out of 5 stars
bruce101 - 16 days ago
originally posted on sony.com
I bought these 6 months ago and absolutely loved them. That is until I had an issue and cannot get any assistance. One side is not working and there is not non-bot assistance anywhere.
1 reply from Fred team - 16 days ago
Hello bruce101, Thank you for considering Sony products. Your experience matters to us, and we’re committed to resolving the issue you are experiencing with one side of your WH-1000XM5 headphones. We understand the inconvenience this may have caused and appreciate your patience as we work to assist you. To assist you further, we recommend trying the following steps: Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 Instructions for Resetting the Headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html How to Initialize the Headset to Restore Factory Settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We greatly appreciate your patience and understanding as we work to resolve this matter. For further reference, here is the link to our support team. You can contact them via chat or phone: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
Simply the best!
5 out of 5 stars
brills - 19 days ago
originally posted on sony.com
I bought these to upgrade from my much used and loved XM3's (which I am keeping as a reserve, as I can't bear to part with them). These came highly recommended in professional hifi reviews (award winning three years running), and justifiably so. Bluetooth wireless connectivity is great; noise cancelling superb; comfort marvellous; connection through the app excellent; musicality awesome. And the midnight blue colour is sublime (knocks spots off black). I am delighted with these headphones. Well worth the investment.
Broken headpiece
3 out of 5 stars
Nono608 - 20 days ago
originally posted on sony.com
I’ve bought two pairs of these however both have cracked on the joint between the headband and earphone very nice sound but crappy build
1 reply from Sony North America Customer Support team - 19 days ago
Hi Nono608, Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality. If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this. Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly. Best regards, Stephanie
GREAT Headphones but a bit expensive
5 out of 5 stars
Antoninha - 20 days ago
originally posted on sony.com
I brought this for my son about 2 weeks ago and he loves it amazing for blocking sorunding noise, light to wear. So far all good.
Be aware before purchasing
2 out of 5 stars
Ric J - 21 days ago
originally posted on sony.com
A few days after purchasing, a burning smell started to come from the headphones so I sent them back. Apart from this the sound was good but at this price point the material should be much better than plastic.
1 reply from Sony support team team - 18 days ago
Hi, Thank you for your feedback. We're sorry to hear that about your experience with the WH-1000XM5. This is not the norm, as we always strive to deliver the best quality possible. Always make sure to check the precautions for the headset: https://cutt.ly/zrlqK2ZA Moreover, we appreciate your feedback regarding the material of the headset; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any assistance is needed, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Great Sound
5 out of 5 stars
wagrtr2570 - 21 days ago
originally posted on sony.com
I’ve had these for over a month , Sound quality excellent. comfort good. features excellent. Love the backup app. Overall I am very pleased with my purchase and would recommend them without hesitation.
High quality
4 out of 5 stars
Husain - 21 days ago
originally posted on sony.com
Everything is just perfect but the transparent mode needs to improve.
1 reply from Sony support team team - 19 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! You can adjust the settings of the ambient mode to your desired options using the Sony Sound Connect app, following the steps here: https://cutt.ly/yrkNPPjv Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Music enthusiast approved
5 out of 5 stars
James McG - 22 days ago
originally posted on sony.com
These headphones are amazing listening to music is my favourite hobby and the quality of sound that you can achieve with these blows my mind, so many different settings to chose from, you can also map your ear so it produces the best sound quality for you ear shape, they are comfortable to wear for long periods of time, i tested this iut on a 10 hour flight listening to music, watching tv and playing games, definitely worth the price tag
Unmatched Audio Quality and Features
4 out of 5 stars
Usham07 - 23 days ago
originally posted on sony.com
I’ve been using the Sony WH-1000XM5 for a month, and I’m incredibly impressed with their performance. The noise cancellation is top-notch, completely immersing me in my music or calls even in noisy environments. The sound quality is rich and detailed, making every genre a joy to listen to. The headphones are also comfortable and the battery life has been great. However, I’m a bit disappointed with the build quality. The paint has started to chip off within the first month of use, which is surprising for a product at this price point. While this doesn’t affect functionality, it does raise concerns about long-term durability. Overall, I’m mostly satisfied with the WH-1000XM5, but I hope Sony addresses the quality issue in future iterations.
1 reply from Sony support team team - 20 days ago
Hi, Thank you for your feedback. We are glad that you are enjoying the sound quality and the overall performance of your WH-1000XM5. We hope you continue to enjoy them for years to come. Regarding the build quality, we appreciate your insights on potential improvements for future models, as we're always working to develop our headphones to what suits your needs. Furthermore, we will share your feedback with the concerned team for future consideration. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Great headphones
5 out of 5 stars
in2caffeine - 29 days ago
originally posted on sony.com
Great soinding headphones! really nice soind and mics.
1 reply from Sony North America Customer Support team - 28 days ago
Hi In2caffeine, thanks for the fantastic 5-star rating! We are thrilled to hear you're enjoying our industry-leading noise canceling Sony - WH1000XM5. These headphones have been engineered to perfection, to produce magnificent sound with ultra-comfortable and lightweight design. Thank you for choosing Sony, and enjoy the music! Regards, -Dominick
Sony headphone pink
5 out of 5 stars
Thumbs up graphic, would recommend
Pink - 29 days ago, Verified purchaser
Sounds is good, the color is perfect for my daughter