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ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH)

ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) - 2 of 4ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) - 3 of 4ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) - 4 of 4
ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) - 1 of 4
$199.99 sale price when purchased online
$399.99 list price
Target Online store #3991

About this item

Highlights

  • Runs ChromeOS, with Google AI — The fast, secure operating system built by Google comes with AI tools to make hard work feel easy. Write like a pro, design unique backgrounds, and reimagine photos with generative AI.
  • Get the best of Google AI for 12 months at no cost* — Chromebook Plus comes with 12 months of the Google One AI Premium plan including Gemini Advanced and Gemini in Gmail, Docs, and more to boost your productivity and creativity. Plus, you get 2 TB of secure cloud storage from Google One.
  • More power, so you can do more: Double the speed. Double the memory. Double the storage** with the new ASUS Chromebook Plus
  • Included with Chromebook Plus: AI-powered Google features, including Magic Eraser, noise cancellation, and video call tools that enhance clarity and lighting.
  • Powered by Intel® Core™ i3-1215U Processor 1.2 GHz (10M Cache, up to 4.4 GHz, 6 cores)
  • 8GB RAM and 128GB UFS, Wi-Fi 6 + Bluetooth 5.3
  • 14-inch Full HD (1920x1080) NanoEdge anti-glare display in a compact chassis, weighing 3.26 lbs
  • Up to 10 hours of battery life for work or play anytime, anywhere
  • Edit docs and photos, while watching your favorite shows on a Full HD display. Plus, more power means faster gameplay
  • Google Photos on Chromebook Plus has enhanced features – like the AI-powered Magic Eraser – that let you edit photos and make movies in a few taps.
  • ASUS Antimicrobial Guard is designed to inhibit bacterial growth by up to 99% over a 24-hour period, helping to keep your Chromebook sanitary***
  • US Military-grade durable, passing MIL-STD 810H standard
  • Full HD webcam with physical webcam shield for clear video calls and instant privacy
  • Portable chassis with 180° hinge for easy sharing anywhere
  • Comprehensive I/O ports include 2x USB 3.2 Gen 1 Type-A, 2x USB 3.2 Gen 1 Type-C support display / power delivery, 1x HDMI 1.4, 1x 3.5mm Combo Audio Jack
  • Adobe Photoshop**** and Adobe Express let you edit standout photos and create social graphics, flyers, and more
  • With built-in Google Docs, Sheets, and Slides, instantly dive in to write that novel,
  • Develop a home budget, or create amazing presentations. Need Microsoft 365®* apps? Chromebook Plus supports those too.
  • Sustainably manufactured with EPEAT Gold certification
  • * Limit 1 redemption per eligible Chromebook Plus device activated after on or after 5/28/24. Must be ages 18+ to be eligible. Redeem offer until 12/31/24. Cancel anytime. See one.google.com/offer/terms-and-conditions/ for full terms.
  • ** When compared to top selling Chromebooks from July 2022 to Dec 2022.
  • *** The antimicrobial treatment is tested by an independent third-party laboratory according to the ISO 22196 standard (measurement of antimicrobial activity on plastics and other non-porous surfaces), using bacterial cultures that include Escherichia coli and Staphylococcus aureus, with antimicrobial activity (R) result of R > 2. R = 2 indicates a 99% reduction in bacterial activity compared to an untreated surface. The antimicrobial treatment is registered by the US EPA and authorized under EU BPR.
  • **** Subscription required.

Description

ASUS Chromebook Plus CX34 is powerful, portable and primed to push productivity further with Google AI — offering double the speed, double the memory, and double the storage*. With a stylish, lightweight and durable design, it's the perfect choice for professionals striving for enhanced productivity. Packed with features to help you achieve more, from a 180°, lay-flat hinge to fast and stable WiFi 6, the laptop is expertly engineered to step up every experience.

*When compared to top selling Chromebooks from July 2022 to Dec 2022.
Dimensions (Overall): .74 Inches (H) x 12.85 Inches (W) x 8.44 Inches (D)
Weight: 3.26 Pounds
Hard Drive Speed: No Rotation
Electronics Condition: New
Number of USB ports: 4
Electronics Features: Touchpad, Anti-Glare Coating, Dual Speakers, Widescreen Display, Backlit Display, Built-In Speaker, Built-In Webcam, High-Definition Display, Built-In Bluetooth
Connection Type: USB, USB-C, 3.5mm Jack, HDMI
Processor Type: Intel Core i3
Aspect Ratio: 16:9 Aspect Ratio
Operating System: Google Chrome OS
Data Storage Capacity: 128GB
Includes: Owner's Manual, Power Adapter
Screen Resolution: 1920 x 1080
Video Recording Resolution: 1080p
Native screen refresh rate: 60 Hz
Wireless Technology: Bluetooth 5.3, Wi-Fi 6 (IEEE 802.11ax)
Screen Size: 14 Inches
Drive Type: No Optical Disc Drive
Processor Speed: 1.2 GHz
System RAM: 8 GB
Memory RAM Type: LPDDR5x
Industry or Government Certifications: Energy Star Certified
Display Type: IPS Panel
Primary use: Home
Model name: CX3402CBA-DH388-WH
Number of cores: 6
Data storage type: UFS
Graphics card model: Integrated GPU Intel® UHD Graphics
Processor model: Intel® Core™ i3-1215U Processor
Touchscreen: No Touchscreen Display
Microphone: Built-In Microphone
Maximum Battery Charge Life: 10 Hours
Backlit Keyboard: Backlit Keyboard
Battery: 1 N Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 89423967
UPC: 197105279674
Item Number (DPCI): 056-01-3096
Origin: Imported
WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov www.p65warnings.ca.gov
If the item details above aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 17.8 inches length x 11.4 inches width x 2.9 inches height
Estimated ship weight: 5.25 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO

Return details

This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.

Q: Does this laptop have an audible fan?

submitted by Sof - 18 days ago

  • A: The ASUS Chromebook Plus CX3402CBA has a cooling fan, which may produce audible noise depending on the workload.

    submitted byASUS Answers - 17 days ago
    Brand expert

  • A: Hi Sof, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH). It's important to note that fan noise can vary depending on the task being performed and the ambient temperature. For light web browsing and basic tasks, the fan might be quiet or even off. However, during more intensive activities like video streaming, running multiple applications, or updates, the fan will likely spin up and become audible. While the official ASUS product page for this specific model (CX3402CBA-DH388-WH) doesn't explicitly state whether it has a fan, the presence of an Intel Core i3 processor strongly suggests active cooling. Therefore, you should expect that this laptop will likely have an audible fan, especially when it's working harder. If fan noise is a significant concern for you, you might want to look for Chromebook models specifically advertised as "fanless," which typically feature lower-power processors. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 17 days ago
    Target staff support

Q: When do updates for this chromebook end?

submitted by dmorse147 - 18 days ago

  • A: The ASUS Chromebook Plus CX3402CBA will receive updates until June 2032. https://support.google.com/chrome/a/answer/6220366?hl=en#zippy=%2Casus

    submitted byASUS Answers - 17 days ago
    Brand expert

  • A: Hi dmorse147, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) For this Chromebook, you can expect to receive automatic software and security updates until approximately June 2032. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 18 days ago
    Target expert support

Q: Can l edit videos for utube with this laptop?

submitted by ALynn - 24 days ago

  • A: The ASUS Chromebook Plus CX3402CBA supports basic video editing using web-based tools but may not be ideal for high-resolution or complex projects.

    submitted byASUS Answers - 17 days ago
    Brand expert

  • A: Hi ALynn, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) While browser based editors will work on this device, the Chrome OS doesn't support most video editing software. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJustin - 23 days ago
    Target expert support

Q: Is it touch screen display

submitted by Bill - 27 days ago

  • A: The ASUS CX3402CBA Chromebook does not have a touchscreen display.

    submitted byASUS Answers - 25 days ago
    Brand expert

  • A: Hi Bill, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH). This does not have a touchscreen. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 26 days ago
    Target expert support

Q: does the Asus 14 run windows 11?

submitted by Hennie - 3 months ago

  • A: The ASUS CX3402CBA is a Chromebook that runs Chrome OS and does not support Windows 11.

    submitted byASUS Answers - 11 days ago
    Brand expert

  • A: Hi Hennie, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH). The ASUS 14" FHD Chromebook Plus CX34 runs Chrome OS, not Windows 11. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 months ago
    Target staff support

Q: Can this run SIMS 4?

submitted by Nellell - 5 months ago

  • A: Hi Nellell, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH). The ASUS 14" FHD Chromebook Plus CX34 is not designed to run Windows and therefore cannot directly run Sims 4. Here's why: Chrome OS: This Chromebook runs Chrome OS, a lightweight operating system primarily designed for web browsing and Google applications. Sims 4 Requirements: Sims 4 requires a full-fledged Windows or macOS operating system to function. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 4 months ago
    Target staff support

  • A: Since the ASUS CX3402CBA is a Chromebook, it doesn't natively support The Sims 4, which requires Windows. However, you can use cloud gaming services like Xbox Cloud Gaming (part of Xbox Game Pass Ultimate) to stream The Sims 4 to your Chromebook.

    submitted byASUS Answers - 4 months ago
    Brand expert

Q: Will Adobe apps like Photoshop and Illustrator work on this laptop?

submitted by Al - 5 months ago

  • A: Hi Al, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) Because this is a chromebook only the browser based software will work. The software cannot be installed locally. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJustin - 5 months ago
    Target expert support

  • A: Adobe apps like Photoshop and Illustrator are not natively compatible with ChromeOS. While there are some limited web-based versions of Adobe apps, they don't have all the features available in the full desktop versions.

    submitted byASUS Answers - 5 months ago
    Brand expert

Q: Can this Chromebook plus run Roblox? I know this is not a gaming laptop. I just want to know if it runs it or not.

submitted by Andy - 6 months ago

  • A: The ASUS Chromebook Plus CX3402CBA can run Roblox.

    submitted byASUS Answers - 5 months ago
    Brand expert

  • A: Hi Andy, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) Yes, this Chromebook can run Roblox. It has an Intel Core i3 processor and 8GB of RAM, which is more than enough to handle the requirements of Roblox. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 6 months ago
    Target expert support

Q: When does this Chromebook expire ?

submitted by Jimbo - 8 months ago

  • A: Hi Jimbo, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH) Chromebooks receive 10 years of automatic updates. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJustin - 8 months ago
    Target expert support

  • A: The ASUS CX3402CBA Chromebook will receive automatic updates from Google until June 2032. This means you’ll continue to get the latest features, security updates, and improvements until that date. https://support.google.com/chrome/a/answer/6220366?hl=en#zippy=%2Casus

    submitted byASUS Answers - 8 months ago
    Brand expert

Q: How would the performance of the Intel Celeron processor in this Chromebook handle a simultaneous workload involving heavy web-based applications, AI model deployment, and extended video conferencing, compared to other devices in the same price range?

submitted by Jay Wisdom - 9 months ago

  • A: Hi Jay Wisdom, thanks for reaching out about ASUS 14" FHD Chromebook Plus CX34 - Intel Core i3 - 8GB RAM - 128GB Storage - White (CX3402CBA-DH388-WH). This Chromebook is not designed for simultaneous workloads or use as a workstation. It is more suited for standard web browsing, video calls to family members, and lite web use. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 9 months ago
    Target expert support

  • A: The Intel Core processor in the ASUS CX3402CBA Chromebook is designed for basic tasks and light multitasking. However, handling a simultaneous workload involving heavy web-based applications, AI model deployment, and extended video conferencing would likely be challenging for this processor. The following link will provide you with more information about this device. https://www.asus.com/laptops/for-home/chromebook/asus-chromebook-plus-cx34-cx3402/techspec/

    submitted byASUS Answers - 9 months ago
    Brand expert
See all questions (23)

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quality: 4.19 out of 5
value: 4.13 out of 5
81% would recommend
16 recommendations

Good for the price

5 out of 5 stars
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Summerj - 13 days ago, Verified purchaser
My daughter is 6 I got it for her to play her games an watch her YouTube she absolutely loves it . We don’t do real work on it but for light use it’s great . Beginner friendly .
quality: 4 out of 5
value: 5 out of 5
Did you find this review helpful?

Pleasantly Surprised

5 out of 5 stars
Chandog - 15 days ago
originally posted on https://www.asus.com
Image
Delivers everything I need at a much lower cost than traditional laptops. Mine does not have a touchscreen, which might’ve been helpful in some situations, but for the money I paid I cannot complain. I’ve had the Chromebook for at least 10 days and I’ve only charged it twice. Much better than my old laptop in that regard. It is taking me a little time to adjust to the keyboard after typing on a traditional laptop for many years, but that is not unexpected. The screen is quite nice and plenty bright enough in most conditions. And I love the fact that it charges with a C-type connector. If this thing lasts me more than a couple of years I will consider it a great purchase!
Did you find this review helpful?

Amazing Great little Chromebook for the price

5 out of 5 stars
Thumbs up graphic, would recommend
Milton1952 - 17 days ago, Verified purchaser
I love having a core I3 processor in this Chromebook
quality: 5 out of 5
value: 5 out of 5
Did you find this review helpful?

For personal use maybe

3 out of 5 stars
Thumbs up graphic, would recommend
peachii - 4 months ago, Verified purchaser
Very aesthetically pleasing, unfortunately when using it for school purposes, the chromebook does not allow any program downloads. (Only found out i needed a certain download after the first week of school) had to return in place for an ipad
1 reply from ASUS Answers team - 4 months ago
Dear Peachii, Thank you for sharing your comments regarding the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501041316-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support
quality: 5 out of 5
value: 5 out of 5
1 guest found this review helpful. Did you?

Good system

5 out of 5 stars
- 5 months ago
originally posted on https://www.asus.com
Image
It's great for gaming and It looks and feels sleek
1 guest found this review helpful. Did you?

I've never hated a computer more

1 out of 5 stars
Thumbs down graphic, would not recommend
lvgoogleh8chromebk - 6 months ago, Verified purchaser
I've had nothing but issues with this computer. It's slow. It crashes. Struggles to stay connected to internet. Randomly won't charge. Slows down.
1 reply from ASUS Answers team - 6 months ago
Dear lvgoogleh8chromebk, We sincerely apologize for the system performance issues you're experiencing with the Chromebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issues described, we recommend resetting the Chromebook to its factory setting. Please back up all valuable data before proceeding as this will result in the loss of current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assist with repairing the device. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2312032363-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [Chromebook] Reset (Powerwash) your Chromebook to factory settings - https://www.asus.com/support/faq/1042702/
quality: 1 out of 5
value: 1 out of 5
6 guests found this review helpful. Did you?

Yes!

5 out of 5 stars
Thumbs up graphic, would recommend
Vlo - 7 months ago, Verified purchaser
This is a really great computer for people that just need a computer without all the extra fluff. It performs well I don’t find it laggy and it is a great size.
value: 5 out of 5
quality: 5 out of 5
4 guests found this review helpful. Did you?

12" not 14" monitor.

1 out of 5 stars
Thumbs down graphic, would not recommend
Dangerously unstable - 9 months ago, Verified purchaser
Incredibly disappointed. The screen is a full two inches less than stated. It's not even close to 14" -- it's 12". And I can't ship it back as it only allows in-store returns. I am not a happy Target or Asus shopper.
1 reply from ASUS Answers team - 9 months ago
Dear Valued Customer, We're sorry to hear that the Chromebook you have received does not have the correct screen measurements and we apologize for the inconvenience caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. To further investigate this issue, we recommend contacting our support team at https://www.asus.com/us/support/CallUs. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2312032363-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support
quality: 1 out of 5
value: 1 out of 5
1 guest found this review helpful. Did you?

Sleek and fast, but no touchscreen.

3 out of 5 stars
Alvaro345 - 1 year ago
originally posted on https://www.asus.com
Image
The ASUS Chromebook Plus CX34 impresses with its sleek and modern design. The performance and speed are excellent, making it a strong contender in its category. However, the lack of a touchscreen is a significant drawback, leading me to rate it 3 stars.
1 reply from CLM team - 9 months ago
Dear Alvaro345, Certainly, this Chromebook is sleel with modern design. The touchscreen is optional, if it was advertised with a touchscreen and paid for the said prize, and received it without this feature, please contact your seller for s resolution. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
2 guests found this review helpful. Did you?

Great!

5 out of 5 stars
Ben Song - 1 year ago, Verified purchaser
I recently bought this laptop, and I love everything about it.
value: 5 out of 5
quality: 5 out of 5
5 guests found this review helpful. Did you?

Good computer

5 out of 5 stars
Thumbs up graphic, would recommend
Tyler - 1 year ago, Verified purchaser
It's got zippy performance and great battery life
8 guests found this review helpful. Did you?

Chromebook plus

5 out of 5 stars
Jerry collado - 1 year ago
originally posted on https://www.asus.com
Image
Awesome device real nice and smooth.
10 guests found this review helpful. Did you?

Buy it! You'll love it!

5 out of 5 stars
LPR210 - 1 year ago
originally posted on https://www.asus.com
Image
The overall look and sleek design of the Chromebook draws me in and then the ease of use is sensational.
3 guests found this review helpful. Did you?

big fan of ASUS

5 out of 5 stars
CAROLINNE - 1 year ago
originally posted on https://www.asus.com
Image
I'm a big fan of ASUS. This is my second ASUS computer and I love the experience of having one.
10 guests found this review helpful. Did you?

Awesome

5 out of 5 stars
Thumbs up graphic, would recommend
Chris - 1 year ago, Verified purchaser
This is my first Chromebook and I am getting used to it but I like it so far. Excellent balance of value and performance. Fast processor and plenty of RAM (8GB). Audio quality is not the best :(
quality: 5 out of 5
value: 5 out of 5
8 guests found this review helpful. Did you?

Practical and fun to use

5 out of 5 stars
Elelucille - 1 year ago
originally posted on https://www.asus.com
Image
The ASUS Chromebook Plus CX34 is a beautifully designed and easy to use machine. The lighted keyboard and crisp, clean screen make using it a pleasure. Its light weight and compact size make it extremely portable and practical. This product works beautifully and is just fun to use.
9 guests found this review helpful. Did you?

Amazing Chromebook Plus!! Great as advertised!!

5 out of 5 stars
Villanova024 - 1 year ago
originally posted on https://www.asus.com
Image
I have had Chromebooks since their inception and this Asus Plus CX34 is the best yet. Screen, Keyboard and trackpad are awesome. Processing speed is fast and the experience is amazing!!!
3 guests found this review helpful. Did you?

Looks like its been used

1 out of 5 stars
Thumbs down graphic, would not recommend
Cris - 1 year ago
All tape was cut open for the laptop. Upon opening the box, there was black dog hair on the laptop protective cover. There are greasy fingerprints on the touchpad and the enter and shift buttons. I did not purchase a refurbished laptop. This was supposed to be brand new!
1 reply from ASUS Answers team - 1 year ago
Dear Cris, We certainly understand your disappointment with the quality of the product you received and the inconvenience this may have caused. Normally, sales related issues are resolved by the seller if a brand-new product was ordered and paid, and a used item was delivered to you. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
quality: 1 out of 5
value: 1 out of 5
9 guests found this review helpful. Did you?

100% recommend!

5 out of 5 stars
Thumbs up graphic, would recommend
Jojo - 2 years ago, Verified purchaser
I bought this based off a side by side comparison on YouTube. I love the speed of the processor, it’ll just take time getting adjusted to using Chromebook.
quality: 5 out of 5
value: 5 out of 5
17 guests found this review helpful. Did you?

Good

3 out of 5 stars
Thumbs up graphic, would recommend
Alvi - 2 years ago, Verified purchaser
Good quality Chromebook
1 reply from ASUS Answers team - 2 years ago
Dear Alvi, Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2311036247-0001) for us to better assist you. Thank you for choosing ASUS! Best Regards, Schottky, ASUS Customer Loyalty US Support
quality: 5 out of 5
value: 4 out of 5
5 guests found this review helpful. Did you?

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