LG Class 4K HDR Smart LED TV

Hi, there. Thank you for sharing your experience with us. We understand your concern about your LG TV (UT7590) model stop working so soon after purchase, especially after it was purchased as a replacement for another LG unit. We really aim to provide reliable, high-quality products that meet our customers' needs and expectations. If you’d like more info, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. To help sort this out, we suggest reaching out to LG support again to see if they can escalate the situation and make sure your warranty claim gets directed to an active, authorized service provider. We're here to help and want to make sure you get the support you need for your TV. If you could send us a private message on social media @LGUSSupport, our team will be happy to work with you directly to ensure your warranty claim is handled smoothly and that your TV gets repaired as quickly as possible. Thanks for being patient with us! We’re looking forward to helping you resolve this issue. ^Juvy

Hi, thank you for reaching us. We appreciate that you love the LG TV. And about your concern the YouTube premium is not playing while the screen is off, you can try to access the Energy Saving Feature and go to Screen Off. -Screen is turned off and only sound is played. -Press any button except the power and the volume buttons to turn the screen back on. *It may not be supported, depending the on the running app or function. Please feel free to call us if you need more support and we are happy to further assist. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

Hi there. Thank you for taking the time to share your experience with us. We understand your situation, and receiving a damaged unit is definitely not the experience we want for our customers. Since your LG 43UT7590PUA TV was purchased from Target, we kindly recommend reaching out to their customer service directly regarding exchange or return options, as they can best assist with damage upon delivery. https://www.lg.com/us/tvs/lg-43ut7590pua-4k-uhd-tv#pdp_specs In the meantime, if your unit powers on and displays any issues related to the screen or performance, we’d be happy to help you further. Please send us a private message on Social Media @LGUSSupport so we can assist you directly. We’re here to help every step of the way. —Renzo

Hi, there. Thank you for sharing your thoughts with us. We understand that the LG TV (UT7570) model, the remote and unit's layout haven’t met your expectations, especially in a 2024 model. We strive to provide high-quality products and ensure a smooth experience. While the remote is designed for simplicity, we appreciate that preferences can vary. We recommend checking out the TV settings to see if there are any customizations for the remote or smart features that could improve your experience. If you need assistance with optimizing the setup or have any questions, please send us a private message on social media @LGUSSupport, and our team will be happy to help. We appreciate your feedback. ^Juvy

Hi, there. Thanks for sharing your feedback with us. We understand your concern about receiving your LG TV (UT7570) model in less than perfect condition. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. If the unit arrived damaged, we recommend checking with your retailer (Target customer service) at 800-440-0680 to report the damage and to know more about their return or exchange policy. For guidance, you may visit https://www.target.com/returns. However, we’d love to assist you as well. Please send us a private message on social media @LGUSSupport with more details, and our team will be happy to explore possible solutions. We appreciate your time. ^Juvy

Hi, Jacia. Thank you for sharing your experience with us. We understand your concern about dealing with constant logouts from your streaming services on the LG TV (65UT7570PUB) model, and we appreciate you bringing this up. We strive to provide high-quality products exceeding our customers' needs and expectations. To resolve the streaming issue, we recommend checking your TV's network settings and ensuring that your TV is connected correctly to your Wi-Fi network. Sometimes, resetting the network connection or performing a software update can help stabilize streaming performance. Additionally, to avoid manually selecting HDMI every time, you can try enabling HDMI-CEC in the TV settings to allow automatic switching between deviLoud commercials, this can sometimes be adjusted through the TV's sound settings. You can try enabling "Auto Volume" or "Sound Mode" settings, which help regulate the sound levels across different content. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further in resolving these concerns. We appreciate your patience. ^Juvy

Hey there. It's great to hear you're enjoying your TV! A nice picture and quality sound at a great value is always a win. Sounds like you’ve mastered the setup and fine-tuned it for the best experience—WebOS offers a lot of flexibility. Enjoy your new TV and all the entertainment it brings! ^ Diego

Hello there. Thank you for sharing your feedback on the 65UT7570PUB TV. We can understand your issue with the limited-usage remote control, especially when you were expecting to access all the features that your TV offers without additional purchases. It is certainly inconvenient when a key component like the Magic Remote isn't included. To make full use of your TV's features, we recommend purchasing the compatible Magic Remote separately, as it enables you to use all the advanced functionalities of the TV. We realize this wasn't the experience you were hoping for, and we genuinely appreciate you bringing this to our attention. If you need help with finding the Magic Remote or have further questions about your TV's capabilities, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We want to ensure you're getting the best experience with your LG TV. —Avril

Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with the "no signal" message and issues with the remote control on your LG TV (UT7590) model, especially when you're trying to enjoy your viewing experience. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let’s start with a few troubleshooting steps. First, try performing a reset on the TV by unplugging it for a minute and then plugging it back in. This can often help resolve connectivity issues. Additionally, check if there are any firmware updates available for the TV that might address the "no signal" issue. For the remote, you might want to try removing the batteries, waiting a few seconds, and then reinserting them to reset it. Please send us a private message on social media @LGUSSupport with your details, and our team will be more than happy to assist you further. We want to help ensure you get the best experience with your TV. ^Juvy

Hey there! Thanks for leaving us a review of your LG TV experience. Configuring your LG TV settings to your liking is what creating the perfect home theater is all about, so we'd love to help! What you're describing sounds like the default input when turning on the TV. To change the default input, try following our guide at https://www.lg.com/us/support/help-library/lg-tv-how-to-set-the-default-input--20153711388714 to get started. If you still need help, feel free to reach out to us on social media @LGUSSupport. We'll gladly help out more! *Joseph