Ninja CREAMi Scoop & Swirl Ice Cream and Soft Serve Maker 13 One-Touch Programs NC701 Gray
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$349.99
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4.2 out of 5 stars with 155 ratings
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4.2 out of 5 stars with 269 reviews
design: 3.55 out of 5
ease of use: 3.36 out of 5
easy to clean: 3.55 out of 5
quality: 3.35 out of 5
value: 2.75 out of 5
46% would recommend
28 recommendations
5 out of 5 stars
28 March, 2026
originally posted on sharkninja.com
Yum
[This review was collected as part of a promotion.] Yum yum yum yum amazing amazing amazing 🤤🤤🤤🤤🤤🤤🤤🤤🤤
5 out of 5 stars
22 March, 2026
originally posted on Shark Ninja
Pour bar à crème glaçée et des petits fils heureux
Machine très facile d'utilisation! Crème glaçée délicieuse avec les recettes du livret inclus!
1 out of 5 stars
18 March, 2026Verified purchase
(no review title)
Actually, I returned the item and I'm waiting for a response from target and Affirm
1 reply from SharkNinja Product Expert team - 9 days ago
Hi John, Thank you for your feedback. We’re disappointed to hear about your experience, and we understand how frustrating it must be to return your item and still be waiting on a resolution. This is not the experience we want our customers to have, and we truly appreciate you taking the time to share these details with us. Since the order and financing were handled through Target and Affirm, we recommend reaching out to their customer support teams for further assistance with your return and status update. We’ll also ensure your feedback is relayed to our internal team as we continue working to improve our products and overall customer experience. We hope you’ll consider us again in the future so we can restore your confidence in our brand. Kind Regards, Ninja Kitchen
5 out of 5 stars
14 March, 2026
originally posted on sharkninja.com
Soft serve so yummy
We have only tried soft serve. EXCELLENT! But we’re gaining too much weight because it’s so simple to use! LOL
2 out of 5 stars
14 March, 2026
originally posted on sharkninja.com
HORRIBLE RECIPES
I am just not a fan. I first tried the recipes in the included book and the vanilla and chocolate leave a nasty fatty film on the roof of your mouth, and the pint that I had to respin actually had chunks of butter in it from the cream turning to butter. I know the sorbet recipes will be good, but finding a basic vanilla recipe that doesn’t leave a greasy film on your spoon shouldn’t be hard. I’m glad I didn’t throw my traditional ice cream maker away.
1 reply from SharkNinja team - 18 days ago
Hi Jen, Thank you for sharing your experience with the included recipes. We understand how disappointing it is when a recipe does not turn out the way you expected, especially when the texture or flavor is not enjoyable. Please do not worry, you are not limited to the recipes in the booklet. We have many other recipes available that offer different ingredient ratios and results, and you may find them much more to your liking. These alternatives can help you get smoother textures without the issues you described. All applicable links have been provided below so you can explore and try out other options. CREAMi Recipes: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes Guides and Manuals: https://support.sharkninja.com/product/ninja-swirl-by-creami-soft-serve-ice-cream-machine/01tHs00000D0UYSIA3?redirect=false Kind regards, Ninja Kitchen
3 out of 5 stars
14 March, 2026
originally posted on sharkninja.com
Only OK
I bought the first one and it had an issue. After about 5 differnt instructions from Ninja they sent me a new one I havent opened yet. What I can tell you is that the machine is heavuy, has multiple steps to go tjru befor you acually get your ice cream or frozen trea and even then the machin only makes one pinta at a time. There is no reason they couldn't increase the volumes with a few changes.
1 reply from SharkNinja team - 16 days ago
Hello Steve, Thank you for taking the time to leave a review. We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements. Kind regards, Ninja Kitchen
1 out of 5 stars
13 March, 2026
originally posted on sharkninja.com
Bad ninja swirl by creami
It doesn't work; it makes a loud noise as soon as it's plugged in, turns on by itself without pressing the power button, and has an error message on the screen that won't go away. It's a total disappointment.
1 reply from SharkNinja team - 19 days ago
Hi Adar, Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel. We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen
5 out of 5 stars
Thumbs down graphic, would not recommend
9 March, 2026Verified purchase
(no review title)
I love it!
5 out of 5 stars
24 February, 2026
originally posted on Shark Ninja
Easy set up
I was pleasantly surprised at how easy this was to set up. It’s a great machine with only one downfall, it is loud.
5 out of 5 stars
17 February, 2026Verified purchase
(no review title)
Bought it for my husband and he loves it!!
5 out of 5 stars
14 February, 2026
originally posted on sharkninja.com
Its cool
I got this as a gift for my roommate and after we got some long drawn out issued resolved and I was about to give him his gift way late he was sooo happy. Its nice to see a grown 40 something yound man smile and feel like a kid again. We've made so many different styles and flavors. I think his favorite part is pulling the lever for the soft serve to swirl out. Yeah its loud and sort of expensive but aren't we all at times. Its still fun to make type own soft serve at home
4 out of 5 stars
13 February, 2026
originally posted on sharkninja.com
Very nicely made.
Just opened it and still trying g to figure it all out. Gonna try soft ice cream tonight.
5 out of 5 stars
11 February, 2026
originally posted on sharkninja.com
Happy Dance!
I love soft frozen yogurt and I'm questioning my sanity as to why I didn't purchase this sooner. Having a great time experimenting with flavors and looking forward to the continued use. I hesitated on the purchase because I was afraid of the space it would take up but it's really not that bad. Once you get the hang of it, easy to use. Wish it wasn't so loud but sometimes sacrifices must be made for enjoyment. Thanks Ninja!
5 out of 5 stars
8 February, 2026Verified purchase
(no review title)
Excellent great making soft ice cream
5 out of 5 stars
8 February, 2026
originally posted on Shark Ninja ANZ
Game Changer
I brought it a few days ago and i am loving the machine. I have read some less than flattering reviews about how it does not freeze the mix. However i think people are missing the point. For example i have a number of fruit trees in my yard and while after diner it is okay to eat an apple for desert when you make it into a sorbet it adds a whole new dimension of desert. now i have tried to make sorbet before and it always ends up grainy and icy. With the Swirl i got a couple 0f apples off the tree cut out the bugs and run through the blender. Filled the tubs and then put it in the freezer. next night run it through the swirl. it was fantastic! smooth ,rich ,creamy to the tonged and super refreshing. All very easy and made just from apple no sweetener great for calorie counting and desert for the week so good so easy to get such a professional product. If i had any issue it would be nice if it came with 6 tubs rather than the 2 Tubs.
5 out of 5 stars
8 February, 2026
originally posted on Shark Ninja
No Regrets
We bought our machine December 1 and it's been so much fun. Eat ice cream every day. The high protein ice cream is my favorite. You can maintain your weight and have ice cream that is nutritious and delicious!
1 out of 5 stars
Thumbs down graphic, would not recommend
5 February, 2026Verified purchase
Feature packed: but has bugs and bad hardware.
In less than a few weeks the motor went out. Called up ninja support and they were willing to replace for free, but just decided to return the product. It’s a lot of hassle and not worth it even when it is working….
1 reply from SharkNinja Product Expert team - 2 months ago
Hello Max, Thank you so much for taking the time to share your review. We're disappointed to hear that the motor went out on your Creami Ice Cream Maker. We understand how frustrating it can be when a new unit no longer works as expected and ultimately lead to a return. Definitely this isn't the experience we'd want for you and we hope that we're able to regain your trust in our brand in the future. Should you have any further questions, you can contact us at 1-800-365-0135. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen.
5 out of 5 stars
29 January, 2026
originally posted on sharkninja.com
It had some really great features though and looks
I bought the item for Christmas as a gift and have not had a chance to see how much the person has been able to make use of it yet
2 out of 5 stars
29 January, 2026
originally posted on sharkninja.com
Disappointing frozen yogurt feature
Disappointed in product. You cannot refreeze your frozen yogurt and respond it. The nozzle freezes and when you go to dispense the yogurt it backs up into the machine. I habe tried leaving it out longer before responding. Doesn’t work. I feel like the machine is going to explode from the pressure created with a frozen nozzle. Don’t advertise frozen yogurt when you can’t actually deliver. I will just make single serve batches and not refreeze. Not ideal and not what the product is advertised to do. Lots of opportunity for improvement here. Just buy the cheaper ice cream only model and save yourself a headache and a lot of mess!
1 reply from SharkNinja team - 2 months ago
Hi Frose, Thank you for taking the time to leave your feedback. We sincerely apologize for the frustration you’ve experienced and understand how disappointing it can be when using the product leads to unexpected difficulties or does not perform as smoothly as intended. This is certainly not the experience we want for our customers. We truly appreciate you sharing these details, and we will be sure to pass your feedback along to our team for further review and improvement. In the meantime, we recommend reviewing the troubleshooting steps available here: https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and help explore possible solutions. Kind regards, Ninja Kitchen US
5 out of 5 stars
Thumbs up graphic, would recommend
27 January, 2026Verified purchase
(no review title)
I really like this product however the price Would be better if it was cheaper