Dash My Mug Electric Ice Cream Maker Multi-Purpose Soft Serve Ice Cream Machine

A: Hello! Thank you for your interest in the Dash My Mug Ice Cream Maker and for alerting us that the info seems to be missing. We're working to get that resolved ASAP! In the meantime, I'd be happy to answer your questions. It's quite simple to use, simply freeze the base, add your ingredients, and mix. It even includes a great recipe guide! It makes 1 pint of ice cream and you can eat it or store it directly in the mug. Non electric parts are removable and dishwasher safe. Please reach out to support@bydash.com if we can help with anything else!

A: @Mainstmuse on IG shares how to also

A: It says a pint on the website. I trust this helps!

A: You are saying it makes a 1/2 pint but other information says it makes 1 pint. Which is it?

A: Hello! Thank you for purchasing the Dash My Mug Ice Cream Maker. We apologize for any confusion regarding its capacity. This unit has a ½-pint capacity, ideal for single servings. If you have further questions, please contact our Customer Support team at bydash.com/help or call 1-800-898-6970. We appreciate your understanding and are committed to ensuring you have the best experience with our products. Thank you!

A: Well, that would depend. If you want to make more ice cream, you’d need to store it in the freezer. I’d you intend to not use it for an extended period of time, then put it back together and store it appropriately.

A: Hello! When the Dash My Mug Electric Ice Cream Maker is not in use, it’s best to store the freezing bowl in the freezer. This ensures it’s always ready for use and properly chilled for making ice cream quickly. The other components, such as the motorized lid and paddle, can be stored at room temperature. If you have any additional questions, feel free to reach out to bydash.com/help. Thank you!

A: No. It is not a traditional ice cream maker. You have to freeze the mug. The paddle stirs the mixture.

A: Hello! Thank you for your question about the Dash My Mug Electric Ice Cream Maker. No, you do not need salt or ice to use this product. The ice cream maker relies on a pre-frozen cooling bowl with saltwater inside to chill and freeze the mixture. For best results, make sure the cooling bowl has been in the freezer for at least 24 hours before use. If you have any additional questions or need assistance, please feel free to reach out to bydash.com/help. Our Customer Service team would be happy to help!

A: Yes this Dash ice cream maker comes with directions and recipes, per the description in the product details

A: Hello! Thank you for your interest in the Dash My Mug Ice Cream Maker. Yes! It does include a recipe guide.

A: Hello! Thank you for your interest in the Dash My Mug Ice Cream Maker. Yes, you can absolutely make banana ice cream using your My Mug. For recipes and inspiration, please visit bydash.com where you’ll find a variety of fun and easy ice cream recipes to try. If you need additional assistance, our Customer Support team is happy to help at bydash.com/help or by calling 1-800-898-6970.

A: Hello! Thank you for purchasing the Dash My Mug Ice Cream Maker. We appreciate your question. Yes, the My Mug Electric Ice Cream Maker and its accessories are made with BPA-free plastic. For further assistance, please contact our Customer Support team at bydash.com/help or call 1-800-898-6970. We are committed to ensuring you have the best experience with our products. Thank you!

A: Each time you make frozen treats with this unit, you'll need to refreeze the cooling bowl for a minimum of 24 hours.

A: Hello! Thank you for purchasing the Dash My Mug Ice Cream Maker. We appreciate your inquiry regarding the noise level during operation. While some users have noted that the unit operates at a moderate noise level, comparable to a blender, others have found it to be quieter. Noise perception can vary based on individual sensitivity and the environment in which the appliance is used. If you have further questions or need assistance, please contact our Customer Support team at bydash.com/help or call 1-800-898-6970. We are committed to ensuring you have the best experience with our products. Thank you!

A: The Dash My Mug Electric Ice Cream Maker operates using a standard electrical cord and does not require disposable batteries or recharging. To use it, simply plug the appliance into an electrical outlet.