TCL 43" 4K UHD Q6 Series QLED Smart Google OS TV - 43Q651G
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- $699.99was $799.99 New lower price4.7 out of 5 stars with 45 ratings
- $1,998.00reg $1,999.99 Sale4.4 out of 5 stars with 521 ratings
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- $699.99was $799.99 New lower price4.7 out of 5 stars with 45 ratings
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Guests are saying
The TCL TV offers a range of features that appeal to guests, including a bright display and user-friendly operating system. Many guests appreciate the customer service experience, highlighting the patience and helpfulness of support staff. However, concerns about picture quality and input lag have been noted, particularly when compared to other brands. Overall, guests find value in the price but express a desire for improved performance in certain areas.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.8 out of 5 stars with 193 reviews
black levels: 1 out of 5
brightness: 1 out of 5
color quality: 1 out of 5
features: 3 out of 5
sound quality: 1 out of 5
0% would recommend
1 recommendations
1 out of 5 stars
4 September, 2026Verified purchase
(no review title)
Tv was broken when arrived
1 out of 5 stars
Thumbs down graphic, would not recommend
14 August, 2026Verified purchase
Horrendous picture quality. Will never buy TCL ever again.
My Vizio V435-J01 died after four years. I was really happy with the picture graphics of the Vizio TV, but I did not like the remote or the app page. So that's why I was eager to try another brand. This TCL looked good on paper. And when I set it up, I liked the operating system and the remote. However, the picture quality on the TCL is horrendous and makes everything look so cheap. I played around with all the advanced picture settings for many hours, but nothing could make it look anywhere decent. Also, the Vizio did not have any mouse input lag on any picture mode, but this TCL has mouse input lag on any picture mode that is not Game or PC. But the bottom line is the picture quality of this TCL is so incredibly bad that I realize my mistake of ever doubting Vizio. I'm going to buy another Vizio ASAP.
1 reply from TCLExpert team - 29 days ago
Hi Brian, Thank you for taking the time to share your experience with the TCL 43Q651G. We're sorry to hear that the picture quality and mouse response did not meet your expectations, especially after spending considerable time adjusting the picture settings. We understand how disappointing it can be when a new TV doesn't deliver the viewing experience you were hoping for. Since you've already tried adjusting the advanced picture settings, we recommend ensuring the TV is running the latest software version and performing a picture settings reset to see if that improves performance. If the issue persists, our support team would be happy to help review your settings and usage scenario in more detail. Please reach out at tclsocial@tcl.com. Thank you, Sara TCL Customer Support
5 out of 5 stars
19 December, 2025
originally posted on tcl.com
Repair
Pam is very helpful and very nice to help us and very patient
1 reply from Alison TCL Customer Support team - 9 months ago
Hi Teresa12445, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
5 out of 5 stars
11 December, 2025
originally posted on tcl.com
Great Service by Bert
[This review was collected as part of a promotion.] Bert has provided fantastic service on my 98" TV, thank you
1 reply from Alison TCL Customer Support team - 9 months ago
Hi TCL 98, We appreciate your thoughtful feedback. Please enjoy the great size and quality of this TV. Thank you for choosing TCL to be part of your family! Thank you, TCL Customer Support
5 out of 5 stars
8 December, 2025
originally posted on tcl.com
CUSTUMER SUPPORT WAS EXCELLENT.
HAD A GREAT EXPERINCE SETTING UP MY TV. THE CUSTOMERE REP KARL WHO HELPED ME SETUP MY TV WAS EXCELLENT. WAS VERY HELP FULL. THE TV IS VERY BRIGHT WITH GOOD COLOR.
1 reply from Alison TCL Customer Support team - 9 months ago
Hi TCL TV 123, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support
5 out of 5 stars
8 December, 2025
originally posted on tcl.com
Help with set up.
Shy was great. Very helpful. Bbbbbbbbbbbbbujhyydrtvk
1 reply from Alison TCL Customer Support team - 9 months ago
Hi Mike 66, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
5 out of 5 stars
31 October, 2025
originally posted on tcl.com
(no review title)
The agent was very patient and was diligent in helping me to get my tv working properly. She guided me step by step and even acknowledged my frustration at the beginning of the process. I am very grateful for Joy because I would have not been able to do it alone. She was great
1 reply from Alison TCL Customer Support team - 11 months ago
Hi Kudos to Joy, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support
5 out of 5 stars
17 October, 2025
originally posted on tcl.com
Great work JE thank you sir
[This review was collected as part of a promotion.] Thank you so much JE for your kind support for tv problems
1 reply from Alison TCL Customer Support team - 11 months ago
Hi MWK!, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
5 out of 5 stars
13 October, 2025
originally posted on tcl.com
TRIXIE WAS. VERY PATIENT AND. HELPFUL
[This review was collected as part of a promotion.] I bought today. Got a good price. Picture is great
1 reply from Alison TCL Customer Support team - 11 months ago
Hi Roofer. Rick, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, TCL Customer Support
5 out of 5 stars
10 October, 2025
originally posted on tcl.com
good picture
[This review was collected as part of a promotion.] my tv was problematic at first. Turned on in the middle of the night . Turned off while watchin, and dropped internet
1 reply from Alison TCL Customer Support team - 11 months ago
Hi marcy, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, TCL Customer Support
1 out of 5 stars
7 October, 2025
originally posted on tcl.com
Worst tv in it's class.
If you watch any kind of quality content this is not the tv for you. It is unable to produce clear image without lag when watching any live sports or anything in dolby vision. Bottom line is this tv is not even close to being capable of its "240 native refresh rate" My old samsung with a 60hz refresh is so much smoother and never lags when watching sports. Like anything else in this world you get what you pay for. This tv is garbage!
1 reply from Alison TCL Customer Support team - 11 months ago
Hi, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can. Thank you, TCL Customer Support
5 out of 5 stars
7 October, 2025
originally posted on tcl.com
Great value
[This review was collected as part of a promotion.] I purchased this two days ago and I am happy with the T C and the TCL customer service.
1 reply from Alison TCL Customer Support team - 11 months ago
Hi CLD!, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
5 out of 5 stars
5 October, 2025
originally posted on tcl.com
Great Help
Ran was wonderful help in setting up my newly purchased TCL 98" tv
1 reply from Alison TCL Customer Support team - 11 months ago
Hi Arthur Tv, We appreciate your thoughtful feedback. Please enjoy the great size and quality of this TV. Thank you for choosing TCL to be part of your family! Thank you, TCL Customer Support
5 out of 5 stars
25 September, 2025
originally posted on tcl.com
Great Experience
We had a lot of trouble setting up our new tv to and Monique was a Rockstar and stayed on the phone for an hour with us...it works great! She's awesome!
1 reply from Alison TCL Customer Support team - 1 year ago
Hi RickT, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
1 out of 5 stars
20 September, 2025
originally posted on tcl.com
GARBAGE
TCL is the worst brand I have ever purchased. Nothing, I repeat nothing functions properly on this television. The lag time is incredible. Powering on and off is a trick. It doesn't shut off for literally 2 to 3 minutes. Streaming is another nightmare, it buffers continually and freezes. Invest a little more and purchase a legitimate television.
1 reply from Alison TCL Customer Support team - 1 year ago
Hi Snot, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can. Thank you, TCL Customer Support
5 out of 5 stars
19 September, 2025
originally posted on tcl.com
Great features and options.
[This review was collected as part of a promotion.] this is a great tv, the picture is clear and the colors are excelent, I would like to mention also that a lady by name of Joy help me with the registration of my tv and she was very polite and eager to help me for which I thank you Joy.
1 reply from Alison TCL Customer Support team - 1 year ago
Hi Wilder, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
5 out of 5 stars
10 September, 2025
originally posted on tcl.com
Great job Andy
[This review was collected as part of a promotion.] Andy helped me with my soundbar, he walked me thru and got it working with my TCL TV.
1 reply from Alison TCL Customer Support team - 1 year ago
Hi Anthony Rodriguez, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
5 out of 5 stars
9 September, 2025
originally posted on tcl.com
Great TV
[This review was collected as part of a promotion.] Great looking TV with that 4k qled technology, love the colors and the Google features
1 reply from Alison TCL Customer Support team - 1 year ago
Hi Metaldave, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, TCL Customer Support
5 out of 5 stars
15 August, 2025
originally posted on tcl.com
(no review title)
[This review was collected as part of a promotion.] xian was proffessional, freindly and hery eficiant in helping me correct my sound issue
1 reply from Alison TCL Customer Support team - 1 year ago
Hi jjmg, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
3 out of 5 stars
10 August, 2025
originally posted on tcl.com
(no review title)
[This review was collected as part of a promotion.] I am disappointed that I can't get all the channels Mon was wonderful he suggested I get a new antenna
1 reply from Alison TCL Customer Support team - 1 year ago
Hi Joan g, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support