94.5"W 3-Seater Sofa with Curved Armrests, Upholstered Chenille Sofa Couch, Beige - ModernLuxe

Dear Customer, this is certainly not the experience we want you to have. Please kindly reach out to our customer service team via email, and we will reply promptly to assist you with your issue. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding. We sincerely hope to have the chance to resolve this matter for you and ensure you get the product as expected.

Dear customer, we are very sorry for failing to meet your satisfaction. However, please allow us to explain that this sofa is made of Chenille fabric, which is well known for durability and comfort. But we totally understand you may have different expectations on comfort. Could you please tell us which specific part makes you feel unsatisfied? We will investigate and improve accordingly. Please feel free to contact us anytime if you have any other problems, and we will reply and solve them for you promptly. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding. We hope we can have the opportunity to offer you more satisfactory products and services in the future.

Dear Customer, we are sorry to hear that you are not satisfied. We have forwarded your feedback to our relevant team for improvement to avoid similar issues in the future. Regarding comfort, please allow us to explain that since the cushion is foam-filled, it may be compressed during long-term shipping, which affects softness. We suggest gently patting and fluffing it to restore its shape before use — this will greatly improve comfort. If you are still not satisfied or have any other concerns, please feel free to contact our customer service team at any time. We are always happy to assist you. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding. We hope to have the opportunity to provide you with better products and service in the future.

Dear Customer, we are truly sorry to hear that the product has not met your expectations and has caused you such inconvenience—this is certainly not the experience we want you to have. However, please allow us to explain. Our sofa is equipped with connectors between the sections, and under normal conditions, it should not come apart as you described. Could you please check if the connectors have been properly installed? If the issue continues after inspection, please contact our customer service team, and we will respond promptly to help you. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. In addition, since the sofa is foam-filled and compressed for shipping, it may not fully expand right away, which can affect comfort at first use. We suggest leaving it unused for a period of time and gently patting it to help it fully inflate. This should improve its fluffiness and comfort. Regarding the seat height, it is clearly marked as 18.5" on our product page, which is designed based on popular choices for similar products on the market. However, we understand your preference and will keep improving our products to meet more customers’ needs. If you encounter any other issues during future use, please feel free to contact our customer service team. We will reply promptly and assist you. Best regards, ModernLuxe