King Size Upholstered Bed Frame, Double-Pillow Platform Bed with Skin-Friendly Textured Fabric, Beige+Cream - ModernLuxe

Dear Customer, we are truly sorry to hear that the product has not met your expectations—this is certainly not the experience we want you to have. However, we hope to have the opportunity to explain and resolve the issue for you. Regarding the damaged parts you received, please allow us to explain that all our products are inspected and confirmed to be in perfect condition before packaging and shipping. However, rough handling during transportation may cause severe impact to the parts, leading to damage. Although this is beyond our control, we are more than happy to send you brand-new replacement parts. You could contact our customer service team via email, and we will respond promptly to resolve this issue for you, ensuring you can use a brand-new product. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Regarding the issues you mentioned with the latch and other bracket installation, such problems should not occur under normal circumstances, and there may be special reasons for this. Please contact our customer service team, and we will also check the problem for you in a timely manner and help you resolve it, ensuring you can use a stable bed frame. We sincerely apologize again for the problems you encountered. We look forward to your email and hope to have the opportunity to resolve this matter for you. Best regards, ModernLuxe