La Roche Posay Hyalu B5 Anti-Wrinkle Concentrate Repairing Repluming Eye Serum - 0.50 fl oz

Hello KayC! Thank you so much for sharing your experience with our Hyalu B5 range. We are truly delighted to hear how much you love our Hyalu B5 Eye Serum and appreciate you giving the Hyalu B5 Face Serum a try. We understand your concern regarding the scent in the Hyalu B5 Face Serum and your preference for unscented facial skincare. Your feedback about the strength of the fragrance and the importance of fragrance-free options for those with sensitive skin or potential reactions is incredibly valuable to us. While we formulate our products to ensure the highest quality and efficacy, we also consider the overall sensory experience. Sometimes, a subtle fragrance is included to enhance the user experience or to mask the natural odor of certain active ingredients. However, we deeply appreciate hearing directly from our valued customers like yourself, as your insights help us continuously evaluate and refine our product offerings. We are committed to creating solutions that meet the diverse needs of all skin types, especially those prone to sensitivity. Please be assured that your comments are taken seriously and will be shared with our product development teams.

Hello 90sgirl_3754! It's wonderful to hear that you're enjoying the consistency and the innovative rollerball applicator of our Hyalu B5 Eye Serum, and that it feels so refreshing upon application! We designed that feature specifically for ease of use and a cooling sensation. We understand that observing subtle improvements in the delicate eye area can sometimes be hard to pinpoint, especially with daily routines and early mornings. It's great to hear that you feel your eyes look less tired overall, as our Hyalu B5 Eye Serum is formulated with powerful ingredients like Hyaluronic Acid and our 10% Complex to hydrate and help address signs of fatigue, which can contribute to a more refreshed appearance and improved skin quality over time. Thank you for sharing your thoughtful experience with us!

Hello Dkm0614! Thank you for sharing your initial thoughts on our Hyalu B5 Eye Serum with Hyaluronic Acid + 10% Complex. We're glad you're giving it a try, and we understand your concerns regarding the consistency of the serum and the functionality of the applicator. We sincerely apologize that you've experienced difficulty with product dispensing, leading to waste and making the cooling tip less effective for you. Our design team intended the dropper to deliver a precise amount of serum, and the cooling metal applicator to provide a soothing, delicate application to the sensitive eye area. We suggest trying to dispense a very small amount by pressing the dropper gently and allowing only a single drop to form on the tip before applying directly to the under-eye area. This controlled release often helps to prevent excess product from coming out and allows for more precise application with the cooling tip, ensuring you get the most from each use. We truly want you to have the best experience with our products, and your feedback is invaluable as we continuously strive for optimal product design.

Hello knobbygirl_5763! Thank you for sharing your experience with our Hyalu B5 Eye Serum with Hyaluronic Acid + 10% Complex. We truly appreciate you taking the time to provide such candid feedback, especially as you explore age-defying treatments. We are genuinely sorry to hear that this product did not meet your expectations and, more concerningly, that you experienced an unexpected thinning of the skin under your eyes, leading to increased visibility of veins and wrinkles. This is certainly not the result we aim for, and we understand your disappointment and concern. Our Hyalu B5 Eye Serum is formulated to intensely hydrate the delicate eye area with hyaluronic acid and help visibly plump the skin to reduce the appearance of fine lines and signs of fatigue. However, the skin around the eyes is incredibly delicate and sensitive, and individual reactions to skincare products can vary greatly due to unique skin compositions and sensitivities. We are committed to developing effective and gentle solutions, and insights like yours are invaluable as we continually strive to improve. We truly regret that your experience with this product was not a positive one, and we appreciate your honesty in sharing it with us.

Hello heatherm918_3725! Thank you for sharing your wonderful experience with our Hyalu B5 Eye Serum with Hyaluronic Acid + 10% Complex! We are so pleased to hear how much you appreciate its qualities. It's fantastic to know that you've discovered just how potent a small amount can be, truly embodying the "a little goes a long way" principle we strive for in our concentrated formulas. We're also delighted that you found the scent fresh and clean, and that the serum glides on smoothly, making application a pleasant part of your routine. Your helpful tip about allowing 5-10 minutes for absorption before applying other products is excellent advice, as it ensures the delicate eye area fully benefits from the serum's hydrating and plumping properties. Your detailed feedback truly highlights the user experience we aim to provide, and we are grateful for your positive review!

Hi there! We appreciate you reviewing our Hyalu B5 Eye Serum with Hyaluronic Acid + 10% Complex. Your comments regarding the texture has been passed along to our Product Development Team. We hope you continue exploring our other products!