Braun Series 9-9465cc Pro Electric Foil Shaver with ProLift Beard Trimmer & Clean & Charge SmartCare Center

We're sorry to learn about this, Mark. Please know that all Braun shaving products go through many quality tests while being made, so we'd like to hear from you to gather some further details for our Quality Team and help make it right! Kindly give us a call at (800) 272-8611.

With our Series 9 Pro, it should never be easier to get a quality shave. We're sorry this isn't the case, and know this isn't what we expect especially if you taut the skin and shave against the growth of your hair. We'd like to connect about this and assist you further. Please call us at 800-272-8611.

With our Series 9 Pro, it should never be easier to get a quality shave. We're sorry this isn't the case, and know this isn't what we expect especially if you taut the skin and shave against the growth of your hair. We'd like to connect about this and assist you further. Please call us at 800-272-8611.

We're sorry this was your experience, Jose. Please know that we stand by the quality of our products, and they go through extensive testing to meet those high standards. When you have a moment, please give us a call at (800) 272-8611. We'd like to learn more and see how we can help.

Thank you for your review. Please know that Braun remains committed to the quality of our products and that we go to great lengths to ensure they meet the high standards of both us and our customers. We value your feedback and will gladly pass it along to our team. If you have any other thoughts to share, we would be glad to hear from you at (800) 272-8611.

Thank you for your review, FrankP. We're disappointed to hear the power button broke on your Braun Series 9 Pro 9465cc. With our many quality checks, we expect every product to meet our high standards. All Braun shavers come with a 2-year warranty. We recommend sending the device into one of our Braun Authorized Service Center to have the button repaired under warranty. Give us a call at (800) 272-8611 for more details on how to do this.

Whether it be on your face or on your neck, you shouldn't have to worry about any hairs being left behind. We're sorry to learn about this, but know we expect more. If you aren't doing so already, taut your skin and shave against the growth of your hair when holding the device at a 90-degree angle. We'd like to help speed up and optimize your grooming routine by taking the pre-shave and blade out. Please call us at 800-272-8611.

Thank you for your review. Please know that the safety of our customers is our top priority, and we take reports like this seriously. Our shavers are thoroughly tested to be safe and effective when used as directed. You can be assured we're sharing your experience with our team. In case this helps, here are some tips on how to get a close shave: Step 1 Make sure your shaver is charged and ready to go. Step 2 Try to shave before washing your face, because the skin is usually a bit puffy after washing. Step 3 Replace the normal shaving head with the Braun pre-shave ProComfort head using an EasyClick. Step 4 Turn on the shaver as usual and rub it over your face for 30 to 45 seconds – no water or washing required! The soft silicone bristles will gently lift your beard hair. Step 5 Turn off the shaver, and with an EasyClick, replace the ProComfort head with the normal shaving head. Switch the shaver back on. Stretch the skin with your free hand before you shave extra sensitive areas or those that need a closer shave. This ensures a smooth glide over the skin. Step 6 Hold the shaver at a right angle (90°) to your skin and shave against the direction of beard growth. Also, remember not to shave the same areas repeatedly to reduce the risk of skin irritation. Step 7 Keep the pressure even to get the best possible shave. You don't have to press as hard as you would with a manual razor. Step 8 Clean your shaver regularly. Depending on the model, you can use the Braun Cleaning Center, which automatically cleans and lubricates the shaver at the touch of a button. Finally, we recommend you replace the cutting parts every 12-18 months to maximize performance. Don’t use too much pressure and stick with it! If this doesn't help, please discontinue use and give us a call at (800) 272-8611. We're glad to learn more and see how else we can assist.

Thank you for your inquiry, Andrew. The lock helps with ensuring the head of your device stays in place and doesn't adjust. This switch is right above your power button. If you have any other questions, please call us at 800-272-8611.

Above all else, the safety and satisfaction of our users are our top priority, so we're truly sorry to hear about your experience. With our quality and safety checks, we don't expect our users to have this kind of experience, so please discontinue using the shaver head. It could be possible that the head is damaged. If you aren't doing so already, we recommend using the clean and charge station. This station uses a unique combination of ingredients to clean your shaver and lubricate it so you can have exceptional shave each and every time you use it. We'd like to make a detailed report to our Safety Team and help. Please call us at 800-272-8611.

Above all else, the safety and satisfaction of our users are our top priority, so we're truly sorry to hear about your experience. With our quality and safety checks, we don't expect our users to have this kind of experience, so please discontinue using the shaver head. It could be possible that the head is damaged. If you aren't doing so already, we recommend using the clean and charge station. This station uses a unique combination of ingredients to clean your shaver and lubricate it so you can have exceptional shave each and every time you use it. We'd like to make a detailed report to our Safety Team and help. Please call us at 800-272-8611.

Above all else, the safety and satisfaction of our users are our top priority, so we're truly sorry to hear about your experience. With our quality and safety checks, we don't expect our users to have this kind of experience, so please discontinue using the shaver head. It could be possible that the head is damaged. If you aren't doing so already, we recommend using the clean and charge station. This station uses a unique combination of ingredients to clean your shaver and lubricate it so you can have exceptional shave each and every time you use it. We'd like to make a detailed report to our Safety Team and help. Please call us at 800-272-8611.

Kilde, firstly, thank you so much for being a loyal Braun user. We're sorry to hear that you didn't have as great of a shave with your Series 9 Pro than compared to your Series 7. Please keep in mind that it may take your skin a few weeks to adjust to the new device which may be impacting results. We'd love to collect some details and help you with this. Please call us at 800-272-8611.