How to Deal with Difficult People - (Creating Success) 6th Edition by Roy Lilley

About the Book

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.

Book Synopsis

Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.

From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.

Dealing with Difficult People shows you how to manage bullies, manipulators and complainers with practical techniques and real-life examples. Updated for today's workplaces, this sixth edition by Roy Lilley helps you defuse tension, stay professional and get the best out of even the toughest personalities.

About the Author

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals. He is based in Surrey, UK.