A: Remove the center white safety clasp. I had a difficult time finding out how or what to unscrew or remove. It didn't come with instructions. Once I tried to remove the center white clasp it remove very easily. I am not mechanically inclined and I would say the removal is this center white safety clasp is very easy. Hope this helps.
A: Hello, Emily. I apologize for the frustration. If you are still having trouble with your item, please contact Swingline customer service at (844) 715-3693 for trouble shooting. Thanks! -ACCO Brands
A: Hello, NP! This item, the Sugar Paper Desktop 3-Hole Punch does have a rubber bottom to catch the chads as the holes are punched through. Thanks for reaching out! -ACCO Brands
A: Yes it does. It's white and is your standard rubber bottom. I hope this helps!
A: Hello, Hotpink11! Thank you for contacting ACCO Brands. We appreciate your interest in our products. If you have not already contacted our Consumer Solutions and Information Team, please call 1-877-234-3192 option 1 twice or email firstname.lastname@example.org for assistance with this question.-ACCO Brands