Digital Public Employment Services in Action - by Didier Demazière & Ray Griffin & Janine Leschke & Magnus Paulsen Hansen (Paperback)

Book Synopsis

This book offers a comprehensive exploration of the ongoing digital transformation of public employment services (PES) - the most radical remaking of the welfare state in a generation.

As PES shift from analogue to fully digitised services, this volume bridges the gap between technology, policy and frontline service provision. It provides a well-rounded analysis of the practical opportunities and challenges posed by digital welfare, reconnecting and reconciling technical possibilities and political ambitions with what is socially necessary as welfare systems undergo radical change.

Review Quotes

"A ground-breaking collection on the opportunities, pitfalls and unfilled promises of digitalising public employment services. Essential reading for researchers and policy practitioners concerned about the advent of online delivery channels, the rise of algorithmic profiling systems and the implications for a key institution of social citizenship." Michael McGann, University of Melbourne

About the Author

Didier Demazière is Research Director at CNRS and at the Centre for the Sociology of Organisations, Sciences Po.

Ray Griffin is Senior Lecturer in Management and Organisation at South East Technological University.

Magnus Paulsen Hansen is Associate Professor of Political Sociology in the Department of Social Sciences and Business at Roskilde University.

Janine Leschke is Professor MSO of Comparative Labour Market Analysis in the Department of Management, Society and Communication at Copenhagen Business School.