ECOVACS DEEBOT N79W Multi-Surface Robot Vacuum Cleaner with App Control

A: Hi, DEEBOT is specially designed for hard ground floors such as the wood floors, ceramic tile, and short wool carpet. If the wool of the carpet is too long, it does cause the Side Brushes to wind up. It is recommended that you fold up the long-wool carpet or do some shade around the carpet a little to clear the obstacles for DEEBOT so That DEEBOT can travel freely in your home. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Best, Ecovacs Customer Care

A: I have found that Deebot does not work well on carpets at all. It discharges tufts of dog hair (we have 2 dogs) every 3-4 feet so that I end up having to use my bissell upright vacuum cleaner to clean up after Deebot....best for hard floors....

A: I often run Deebot while I'm on conference calls, it's not a problem.

A: Hello, Noise Value for N79W is 70 decibel. If you could please reach out to us at customerservice@ecovacs.com we’ll be happy to help out with any questions you may have. Best, Ecovacs Customer Care

A: Yes, the N79W is 3.1 inches in height.

A: It's great, it goes under most furniture with legs that allow for that clearance. That's why I love it, otherwise, how do you clean under that furniture without getting on your hands and knees with a crevice tool. Saves a lot of work!

A: The box includes the DEEBOT itself, one (1) charging station with power adapter, one (1) remote control, two (2) side brushes, and one (1) instruction manual.

A: Charging station, remote and a pick to clean the brushes.

A: I once had that happen with an I-Robot vac. It tried to sweep and vacuum it up, and the result was that I merely had to remove and rinse off all of the brushes and rinse out the dust cup and allow them all to dry, A wet paper towel wiped off the residue from the bottom of the robot, and no harm done. Then reinstall the brushes, and go on as usual. No big deal.

A: The N79W would not be able to distinguish this from any other object and may run into or over the accident.

A: Hi, Should you need any assistance please reach out to Ecovacs Customer Service Support Center to help out with any questions you may have. Best, Ecovacs Customer Care

A: Hi, Please kindly note that the Deebot N79W comes with a remote control. Should you need any assistance please reach out to Ecovacs Customer Service Support Center to help out with any questions you may have. Best, Ecovacs Customer Care

A: Hi, Please kindly notice that the Deebot N79W doesn't come with the water tank and the mopping function. Should you need any assistance please reach out to Ecovacs Customer Service Support Center to help out with any questions you may have. Best. Ecovacs Customer Care

A: Hi, The robots have protection from the bumper and the bumper will hit obstacles and turn around. It is recommended to tidy up items which were scattered on the ground. And if there are too many obstacles or the environment is much too complicated, DEEBOT also considers that cleaning has been completed if there are too many collisions. Should you need any assistance please reach out to Ecovacs Customer Service Support Center to help out with any questions you may have. Best. Ecovacs Customer Care

A: Hi, Please kindly notice that the Deebot N79W is equipped with anti-collision sensors inside the bumper which can detect obstacles and let the robot slow down to avoid obstacles. And the Deebot not only has sensors but also has second protection from the bumper. If sensors fail to “see” obstacles somehow, the bumper will hit obstacles and turn around. So the route will be random. And it is recommended that the user starts the Deebot from the charging station and lets the Deebot be back to the charging station automatically, which could impress the Deebot to memory the route. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Best, Ecovacs Customer Care