Ello Pop and Fill Stainless Steel Water Bottle

A: Hello from Ello — thanks for your question! This lid and straw set has a specific internal design, so we don’t want to give incorrect guidance here. Please email us at support@elloproducts.com and our team can help with the correct instructions.

A: Hello from Ello! Thanks for bringing this up, Su — we’re really sorry you’ve experienced this. The black dots you’re seeing are likely mold caused by trapped moisture around the silicone seal. We recommend fully removing the silicone parts and allowing them to dry completely after each use, as any remaining moisture can lead to mold growth. Since it sounds like you’ve already tried cleaning methods without success, please reach out to support@elloproducts.com — our team can help arrange a replacement or further guidance.

A: Hi there, Thanks for asking! The 22oz Pop and Fill bottle is sized to fit most standard car cup holders, so it usually works without an issue. The 32oz bottle is quite a bit larger, and while it may fit in some cars, it won’t fit in every vehicle’s cup holder since sizes can vary. If you’d like, the base diameter of the 32oz bottle is about [X inches/cm], so comparing that with your car’s cup holder measurement is the best way to be sure. Hope this helps you choose the right size! Best, Ello Customer Care

A: Hi there, Great question! The 22oz size of this mug is designed to fit most standard car cup holders without an issue. The 32oz size is wider, so it may not fit in every vehicle’s cup holder. Since cup holder sizes can vary between cars, we recommend checking the diameter of your cup holder against the mug’s base diameter (about X inches/cm) to be sure. If you’d like, we can also share the exact dimensions so you can compare before purchasing.

A: Hello from Ello! Unfortunately, our Pop and Fill Bottles are not designed for use with hot liquids. If you're looking for a more versatile option, we'd suggest our Port Tumbler!

A: Hello from Ello! Unfortunately, our Pop and Fill Bottles are not designed for use with hot liquids. If you're looking for a more versatile option, we'd suggest our Port Tumbler!

A: Hello from Ello! It sounds like you might have a latch issue with your Pop and Fill Bottle. You can reach out to us at support@elloproducts.com, and we will be happy to send you a new lid! Pop and Fill lid replacements are also available for purchase on our website. https://www.elloproducts.com/products/replacement-lid-pop-fill-stainless-steel-water-bottle?_pos=2&_psq=pop&_ss=e&_v=1.0

A: Hello from Ello! Our Pop and Fill Bottle is designed for use with an internal straw. You can purchase a compatible replacement set at the link below, or reach out to us at support@elloproducts.com, and we'd be happy to send some your way! https://www.elloproducts.com/products/replacement-straws-set-of-6?_pos=4&_psq=straw&_ss=e&_v=1.0

A: Hello from Ello! Our spouts are made from BPA-Free Silicone!

A: Hello from Ello! It sounds like you might have a defect in the umbrella valve on your lid. If you reach out to us at support@elloproducts.com, we'd be happy to send you a new one!