Gillette Fusion5 Men's Razor Blade Refills

You said: Product Name/Description: Fusion5 (1 Handle + 4 Refill Blades) Review Text: I bought a 12 pack of these blades. Extremely disappointed with the performance and results using this razor. It's like using a butter knife to cut a steak. Horrible and I change the refill blade like every other shave. And I still have to use my wife's disposable razors to get a clean shave. Awful and they were no cheap! 12 cartridges that won't last a month! Disgusted. Draft response OR core product information: make it sound less generic and more empathetic. ph: (800) 445-5388. ChatPG said: Thank you for sharing your experience with our Fusion5 razor blades. We’re genuinely sorry to hear that they didn’t meet your expectations and that you found the performance lacking. We understand how frustrating it can be when a product doesn’t deliver the results you’re looking for, especially when you’ve invested in a larger pack. Our Fusion5 blades are designed for a comfortable and close shave, and we want to ensure you get the best performance from them. It’s important to change the blades regularly, but if you’re finding that they aren’t lasting as expected, we’d love to learn more about your experience. Please feel free to reach out to us at (800) 445-5388 so we can assist you further. Your feedback is invaluable, and we’ll make sure it gets to our team for review. Thank you for giving us the opportunity to address your concerns.

Thank you for your review. We're disappointed to hear this has bene your experience with Gillette Fusion5. All our products undergo extensive testing to meet our high quality standards and to be completely safe when used as directed. Your satisfaction and loyalty mean a lot to us, so we'll be sharing your comments with our team. If you haven't yet, please discontinue use. While we haven't made any recent changes to our base Fusion5 manual and power razors, we did introduce a new razor to the line, which might be what you've been seeing. Please give us a call at (800) 445-5388 so that we can learn more about which version you're using and get you the best possible assistance.

As you can imagine, we don't expect our ProGlide blades to last only about a week. On average, they should last around a month worth of shaves so long as you trim the hair down first and when using warm water and a shave prep. It could be that your blades aren't up to our quality standards, so we'd like to hear from you about this and help. We can be reached at 800-445-5388.

We understand that shaving can be a delicate act. We crafted our ProGlide Razor to ensure your shaving experience goes as smoothly as possible, especially with the safety checks we have in place. We're sorry to hear about what happened, but you can be assured this is very unusual. While we're sure you know this, we found that it's best to prep your skin with warm water and a pre-shave first. Then, use light and gentle strokes, and let the blade do the work. With the combination of pre-shave and water, it'll soften your hair and prevent that tugging. We take reports like this seriously, and we'd love to hear from you about this. When you have a moment, please give us a call at 800-445-5388.