Herbal Essences Hydrating Shampoo with Coconut Water & Jasmine

Thank you for your feedback on Herbal Essences Hydrating Shampoo with Coconut Water & Jasmine. We are sorry to hear about your experience. Your report is unexpected and we will share your comments with our Health & Safety Team. If you haven’t already done so, we recommend that you discontinue using the product. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. There are various factors that can contribute to significant hair loss. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair breakage or hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. Sounds like this product is not hydrating enough for your hair type. We recommend trying a more hydrating shampoo and adding a richer conditioner along with a conditioning treatment two or three times a week. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page to help our team learn more about your experience.

Thank you for your feedback on Herbal Essences Hydrate Coconut Water & Jasmine Shampoo. We are sorry to hear about your experience. Your report is unexpected and we will certainly share your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page to help our team learn more about your experience.

Thank you for sharing your encounter with our Herbal Essences Hydrate Shampoo with Coconut Water. We are truly sorry to hear that your hair has become dry, more tangled, and that you've also experienced some hair loss. This truly isn't the kind of experience we want for any of our consumers and we understand that this may have been devastating. You can be sure that we will be reporting this to the rest of our Herbal Essences team. Hair being dry usually is a sign that the product used isn't the correct version for your hair type and hasn't also been conditioned well enough. With your next shampoo, you may need to consider pairing it with a rich conditioner or trying a conditioning treatment 2-3 times a week to help with any excessive damage. Keeping your hair well conditioned can also help with preventing tangled hairs. It may also help to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss and we recommend speaking with a doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. We would like to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.

Thank you for getting in touch about our Herbal Essences Hydrate Shampoo with Coconut Water and Jasmine. It makes us happy that you enjoyed the product's scent and that it delivered a great lather. However, it saddens us to learn that your scalp became itchy. This definitely isn't the kind of experience we want or expect any of our consumers to have. We understand how frustrating this can be and that is why we want your comments to get the attention they deserve. To do just that, we'd like to gather more information from you. Please be assured that every detail provided will be reported to our Health and Safety Team and the rest of our Herbal Essences Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can assist you further.

Thank you for getting in touch about our Herbal Essences Hydrating Coconut Water and Jasmine Shampoo. We're deeply sorry to hear that your hair dried out. This isn't the kind of experience we want you to have. Please be assured that we are sharing your comments with the rest of our team. In the meantime, it may be helpful to know that hair is usually dry if it's not conditioned well enough. For a better experience, we recommend using a rich conditioner. You could also try using a leave-in conditioner instead of one that you rinse out. We'd like to gather more information so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for sharing your experience with our Herbal Essences Hydrating Shampoo with Coconut Water and Jasmine. It's good to hear that you like the product's scent and that it's not overpowering to you. At the same time, we want to apologize for the frizz that you experienced with your hair. There's a chance that you may not be using the correct version for your hair type. Also, we found that hair can look frizzy if it's not conditioned enough. We recommend using a leave-in conditioner opposed to one that you rinse out. You could also try using a conditioning treatment, 2 or 3 times a week. We'd like to assist you further, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.