HoMedics SereneScent Diffuser: Electric Aromatherapy, Whole Home Scenting, Battery Powered, 1 Year Warranty

Thank you for your feedback. We're sorry to hear you're having trouble with the scent strength from your diffusers. Each diffuser has 9 adjustable mist levels, which may help improve the fragrance output. You can try increasing the mist level to see if that enhances the scent in your space. If you need any help adjusting the settings or have additional questions, our Consumer Relations team is happy to assist. You can reach us at 800-466-3342 Monday through Friday 8:30 AM to 5:00 PM ET. We appreciate you taking the time to share your experience.

Thank you for your feedback on the SereneScent™ Waterless Diffuser (ARMH-970CA). We’re sorry to hear about the issues you’ve encountered right after setting it up. The diffuser turning off unexpectedly and the difficulty with the remote’s sticker are not the experiences we want for our customers. For the timer issue, we recommend checking that the diffuser is on a stable surface and that the power connection is secure. If the problem persists, it might be a defect, and we’d be happy to assist you further. Regarding the remote sticker, we appreciate you bringing this to our attention. We’ll be sharing this with our team to ensure better quality control for future products.

Thank you for sharing your experience with the SereneScent™ Waterless Diffuser. We're sorry to hear about the issue you encountered! It sounds like you've already taken some great steps by cleaning the tube and pickup. Sometimes, a clog can occur if oils are left in the unit for an extended period or if the nozzle isn't seated properly. Here are a few additional troubleshooting steps to try: Check Oil Placement: Ensure that the bottle is securely connected to the diffuser and the nozzle is inserted properly. Use a Different Oil: Test the unit with another essential oil to rule out potential compatibility issues with the stock oils. Inspect the Nozzle: If there’s buildup, clean it gently with warm water and a mild soap, ensuring it’s completely dry before reassembling. If these tips don’t resolve the problem, please reach out to our consumer relations team.

Thank you for taking the time to review the Homedics® SereneScent™ Waterless Home Fragrance Diffuser (ARMH-970CA). We’re pleased to hear that you like the sleek design and quiet operation of the unit! We also appreciate your feedback regarding the price and suggested updates. Your input on improving visibility for the power status and scent triggers with the timer function is invaluable, and we will certainly pass this along to our product development team for consideration in future models. We aim to continuously improve our products based on customer feedback, so thank you again for sharing your thoughts. If you have any further questions or concerns, feel free to reach out to our consumer relations team at 1-800-466-3342

Thank you for sharing your feedback, and we’re sorry to hear about the issue with your Homedics SereneScent diffuser. Based on the symptoms you’ve described (the pump making noise but no oil being diffused), it may be time to clean the unit. Sometimes, residue from the oil can build up and affect performance. Here are the steps to clean your SereneScent diffuser: 1. Fill a clean bottle with 90% isopropyl alcohol (or higher). 2. Install the bottle with the alcohol into the diffuser and set the diffuser to level 9. 3. Let it run for about 10 minutes. 4. Turn the diffuser off, remove the alcohol bottle, and replace it with your fragrance oil bottle. This cleaning process can help restore the diffuser’s atomization power, especially if the pump is still making a noise but no scent is coming out. If the issue persists after cleaning, please feel free to reach out to a consumer relations representative at 1-800-466-3342 , and we’d be happy to assist further. We understand your concern and agree that the product should not have performance issues within the first year, and we’ll do everything we can to help resolve this!

Thank you for your feedback on the performance of your diffuser. We’re glad to hear it worked well initially, but we’re sorry to learn that you’ve experienced issues with oil collecting at the bottom and a decrease in aroma output. To help resolve this, we recommend following these cleaning steps: Fill a clean bottle with 90% isopropyl alcohol or higher. Install the bottle in the diffuser and turn it on to level 9. Let it run for 10 minutes. Turn off the diffuser, remove the alcohol bottle, and replace it with your fragrance oil. This cleaning process should help improve the diffuser's performance. If the issue persists, please don’t hesitate to reach out to our consumer relations support team for further assistance at 1-800-466-3343. We appreciate your patience and are here to help ensure you have the best experience with our product.

Thank you for your feedback and for being a loyal customer. We’re delighted to hear that you love our units and are sorry to learn that this particular one isn’t emitting your fragrance oils as expected. It does sound like this may be an issue with the specific unit. We appreciate your patience and understanding as you return the unit. If you have any further questions or need assistance with the return process, please reach out to our consumer relations support team at 1-800-466-3342.

Thank you for your feedback. We’re sorry to hear that the product has stopped working and isn’t producing any output. We understand how frustrating it can be to have a product fail unexpectedly. Please reach out to our consumer relations support team at 1-800-466-3342 with details about the issue. We’ll assist you with troubleshooting or explore options for a replacement if necessary.

Thank you for your feedback. We’re sorry to hear that the scent isn’t noticeable and that you’re having difficulty with its effectiveness, even on the highest setting. We understand how important it is for the fragrance to be detectable and enjoyable. We appreciate you bringing this to our attention. Please reach out to our consumer relations support team so we can assist you further. We’re here to help troubleshoot the issue or explore alternative solutions to ensure you have a positive experience with our product.

Thank you for your feedback. We’re sorry to hear that the SereneScent has not met your expectations and that you’re not noticing the scent as you hoped. We understand how important it is for the product to deliver the fragrance effectively. We appreciate you providing details about your experience. Please reach out to our consumer relations support team at 1-800-466-3342 for assistance with troubleshooting the issue or to explore potential solutions. We want to ensure you have a positive experience with our product and are here to help resolve any concerns you have.