IT Cosmetics Superhero No Tug Shadow Stick - 0.05oz - Ulta Beauty

Hi Brocolie! Thank you so much for sharing your honest feedback with us. We’re truly sorry to hear that the Superhero No-Tug Waterproof Eyeshadow Stick didn’t meet your expectations, especially since you’re a fan of IT Cosmetics — we really appreciate your loyalty and want to make this right for you. Because we want to assist you personally and find the best solution, please feel free to give our Customer Care team a call at 1.800.356.5120, Monday through Saturday from 9 AM to 5 PM ET. When you call, kindly mention your case number 42397767, and we’ll prioritize helping you. Your satisfaction means the world to us, and we’re here to support you every step of the way.

Hi there! Thank you very much for sharing your feedback. We sincerely understand your concerns regarding the Superhero No-Tug Waterproof Eyeshadow Stick, especially for mature skin (50+). We recognize how important it is for eyeshadow to provide a natural and flattering finish, and we regret that this product did not meet your expectations in that regard. For best results, we recommend using your fingertips to blend the eyeshadow gently and effortlessly, which may help achieve a softer look. Regarding the no-tug eyeliner, we are sorry to hear that it did not apply well over the eyeshadow, as we strive to create products that work harmoniously together. Unfortunately, some of our powder eyeshadow products, including neutral shades and white highlights, have been discontinued. Please be assured that your feedback has been noted and taken into serious consideration as we continuously evaluate our product offerings. If you are not fully satisfied with your purchase, please feel free to consult our return policy for further assistance https://tinyurl.com/25qu9tu3. We truly appreciate your candid comments and thank you for helping us improve our products and better serve the needs of all customers.