JBL Endurance Peak 3 True Wireless Bluetooth - Black

Thanks for your feedback. In order for our JBL Endurance Peak 3 to give you the best audio response, you must create a tight seal within your ear canal, you can try the three different sizes of ear tips to see which fits you the most then try to angle the ear tip slightly downward to make it easier to insert into your ear canal then gently twist the earbud to fit it securely into the shape of your ear. Next, you may also check the balance control on your source device by going to the "Accessibility" settings on your music player app, commonly found in the playback or EQ settings, and the balance control on the JBL Headphone App. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Additionally, this is the most common reason for no sound/lack of sound issues. A simple cleaning will almost always fix this problem. If the issue remains, please contact us. Cleaning Instructions: https://support.jbl.com/us/en/howto/tws-headphones-re-establishing-volume-levels-us/000017775.html

Thank you for your review extended review of our JBL Endurance Peak 3 earbuds, and i'm sorry to hear that you are experiencing some audio issues with your earbuds In your review you mention that the volume of the earbuds won't go up enough, and that you can't hear the music while in traffic. Based on this information i think that you enabled the "Ambient Aware" feature of the headphones. In this mode the volume of your earbuds automatically get's lowered , so you can stay aware of your surroundings at all time. I would advise you to open the JBL Headphones application and switch between the "Ambient Aware" and the "Talk Trough" options to see which of the two options gives you the best results. You also mention that you hear a "Beep" whenever you touch the earphones. Unfortunately there is no solution for the beeping right now. I will forward your feedback to a different team within our Customers Support to see if any changes need to be made. However, please note that i can' promise any changes will be made. If you need any more support, then i would advise you to contact our JBL Support directly. You can contact our support trough the following website. https://support.jbl.com/gb/en/

We're here to help with your JBL Endurance Peak 3. This unit comes with a one-year warranty that covers damages if the product breaks under normal use conditions. Please contact JBL Customer Support so we can check your options.

We'd like to work with you directly on the issues you are experiencing with your JBL Endurance Peak 3. We need to determine the common denominator. For example, if it only happens on a certain album, you may want to adjust the EQ to boost the bass a little bit while listening to that album. But if it only happens when you are using a specific streaming service or app, you might want to check with the service or app to improve the sonic quality. However, if it appears to be completely random, try boosting the low-frequency settings in the EQ to find a happy medium so that a typical recording sounds more full, but recordings with extreme bass are not excessive.

We appreciate your feedback on our JBL Endurance Peak 3. We understand that the sound quality of this product didn't exceed your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.

We appreciate your feedback. We're here to help. We understand the engraved logo is creating a physical issue that interferes with the touch controls, making it difficult to use our JBL Endurance Peak 3 as intended. We've shared your feedback with our product team. In the meantime, our customer support sent you an email for your consideration. The email is from HCG Customer Support.