Olay Regenerist Face Moisturizer Collagen Peptide 24 Cream - 1.7oz

Thank you so much for reviewing our Olay Collagen Peptide 24 Face Moisturizer. We are so sorry to hear that you ran into some issues with applying the product on two separate occasions. Please know that this is far from the experience we had in mind, and rest assured that we are sharing your comments with our Quality Assurance Team as well as the rest of our Olay Team. "Pilling" or moisturizer balling up on the surface of the skin can be caused by many reasons. It is important to be sure to apply your moisturizer to clean, dry skin. Oftentimes, it is due to the overapplication of the product or by rubbing it in too hard. We kindly suggest using less and patting it into the skin gently. If you still have the same issue, it could mean that this product offers too much moisture for your skin type. You may want to consider a lighter option, such as our Olay Whip moisturizer, or maybe a lotion instead of a cream. We'd love to chat it up and learn about your skin care needs so that we can help you find the best product for you! Whenever you get the chance, give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

Thank you for reaching out about our Olay Collagen Peptide Moisturize. We'd like to apologize for any confusion regarding the product's ingredients and are truly sorry to hear that you experienced some irritation and redness. This definitely isn't the kind of experience we want or expect any of our consumers to have. We understand how frustrating this can be and that is why we want your comments to get the attention they deserve. To do just that, we'd like to gather more information from you. Please be assured that every detail provided will be reported to our Health and Safety Team and the rest of our Olay Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. When you find the time, please write to us through our Contact Us page so we can better assist you.

Thank you for getting in touch about our Olay Regenerist Collagen Peptide 24 Hydrating Moisturizer. While we are glad that the product was able to smooth some of the lines on your face, we're truly sorry to hear that you experienced some excessive dryness on other areas of your face, and that the product seemed hard to blend in. What you have shared isn't something that we would expect and we do appreciate you for bringing it to our attention. Please be assured that we will be reporting this to the rest of our Olay team. If you're having trouble blending in the product, you may want to try using less than you normally would, and then rubbing it in until it has been fully absorbed. We would like to collect some additional details. Please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for reaching out about our Olay Regenerist Collagen Peptide 24 Hydrating Moisturizer. It disappoints us greatly to hear about your recent experience. That's really not the kind of experience we want you to have when using our product and we understand how frustrating it can be. To make sure your comments get the attention they deserve, we'd like to gather more information about your experience. You can be assured that your comments will be shared with our Health & Safety Team and with the rest of our Olay Team. We thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. The product not absorbing fully could be a sign of too much product being used or one that is too moisturizing for your skin type. If you're interested in using another cream, we recommend using less than you normally would, and rub it in until it has been fully absorbed. If that doesn't work, you may want to try a less hydrating version like a lotion or a serum. In general, we recommend cleansing and moisturizing morning and night for the best results. Since you are using one of our anti-aging products, you should see a visible reduction in fine lines, wrinkles, and firmness within 28 days of use. If you stop using a product, your skin will likely return to its previous condition. Please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can better assist you.

Thank you for getting in touch about our Olay Regenerist Collagen Peptide 24 Hydrating Moisturizer. We're deeply sorry to hear that you broke out and that the product felt sticky and not moisturizing. Please know that this isn't the kind of experience we want you to have and we understand how this can be devastating. You can be sure that your comments will get the attention they deserve. To make sure of this, we'd like to gather some more information. Whatever you share will be reported to our Health and Safety Team as well as the rest of our Olay Team. Safety is the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we strongly recommend discontinuing the use of the product. A product feeling sticky is sometimes caused by too much product being used or one that is too moisturizing for your skin type. For a better experience we recommend using a less hydrating product. You can also consider using a lotion or serum. We'd like to assist you further so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for sharing your experience with our Olay Regenerist Collagen Peptide24 Hydrating Moisturizer. We're sorry to hear that the product didn't seem to absorb into your skin and that there was also a white film left behind that would ball up. This isn't the kind of experience we want you to have and we'll be sure to share this with the rest of our team. There are different factors that can contribute to what's known as "piling", which is moisturizer balling up on the surface of your skin or flaking when using a moisturizer. The best way to prevent this in the future is to apply the moisturizer to clean, dry skin. Piling and flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product and try patting it onto your ski instead of rubbing it in. Since you're using a cream, it might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. We'd like to assist you further so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for getting in touch about our Olay Regenerist Collagen Peptide24 Hydrating Moisturizer. It disappoints us to hear that you weren't able to see any results and that you also developed huge, red, and painful pimples. We understand that this can be a very frustrating experience and not one we would want you to have. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that the details you provide will be shared with our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. Any product left we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

We appreciate your feedback on our Olay Regenerist Collagen Peptide24 Hydrating Moisturizer. It disappoints us to hear that your skin seemed to dry out and that you haven't see any noticeable results. That's not the kind of experience we want you to have and we will share this with the rest of our Olay Team. In general, we recommend cleansing and moisturizing morning and night for the best results. Our research shows that your skin should feel noticeably different within the first week of using our product, and you should begin to see an improvement in your skin after about 2 weeks of use. We'd like to assist you further so when you have the time, just email us through our Contact Us Page.

Thank you for reaching out to us about Olay Regenerist Collagen Peptide24 Hydrating Moisturizer. It disappoints us to hear that you had this experience and we want to deeply apologize. We understand how frustrating this kind of experience can be and we want to ensure your comments get the attention they deserve. We'd like to collect some additional information and just know that the details you provide will be shared with our Safety Team as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. Our facial moisturizers are intended to be used on the face only and if you still have any product, we recommend discontinuing the use of it altogether. We ask that you still keep it on hand in the event that we need to retrieve it. If you could, please contact us at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.