Oral-B Brilliance Whitening Toothbrush

Thank you for your review of our Oral-B Brilliance Whitening Toothbrush. We're sorry to hear that the bristles detached from your toothbrush. The detachment of bristles may be attributed to the age of the brush as well as the pressure applied while brushing. Brushing twice a day with lighter pressure can help prolong the lifespan of the brush head. Please be assured that our products undergo numerous quality checks, and we strive to ensure that each item reaches you in perfect condition and performs to our high standards. In designing our products, we conduct extensive research and consumer testing to develop features that we believe you'll appreciate. We understand that preferences can vary from person to person, so we genuinely value your feedback and take it into account when making changes or designing future products. We regret that this wasn't the case with your recent purchase, and we'll make sure that your feedback is shared with our Quality Team. We'd appreciate the opportunity to make this right. Please call us at (800) 566-7252 so that we can assist you further.

We're sorry to hear this, Kassie, and want to assure you that we have many quality checks to ensure you get the best from your Brilliance toothbrush. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 566-7252.

Thanks, Cece, for sharing your experience with your Oral-B Brilliance Whitening Toothbrush. We're very sorry to learn that the bristles are bending and that the handle’s hard for you to hold onto. While it’s possible the brush is not up to standard, bristles bending could be caused by brushing too hard. If you’re using a cleaning solution or too hot of water to rinse, this could affect the bristles, too. Because we want our toothbrushes to perform easily and comfortably, always delivering the best results possible, learning about these struggles isn’t expected, and we hope you’ll share more with us about this purchase, so we can both help you and improve our future production. Please, call us for more help any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1-800-566-7252.

Thank you for taking the time to leave your review regarding your Brilliance Premium Whitening Toothbrush, and we’re sorry to hear about the experience you had with it. Please know that all our brushes undergo several quality checks to ensure they provide the best brushing experience and know that there is nothing in our brush components that can grow mold, so this is not something we’d expect. Mold requires organic material to grow, which isn’t present in our toothbrushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, we recommend rinsing your toothbrush thoroughly under running water, and drying it thoroughly. Our Quality Team would love to help you with this further and collect some more information. Please give us a call at (800) 566-7252.

Thank you for sharing your experience with us. Our team is always researching, and taking in feedback to help us design our products in ways that we believe everyone will love as much as we do, We appreciate you sharing that the handle is hard to hold steady when wet, and we'll be sure to share this with our team. If you have any questions, please feel free to give us a call at (800) 566-7252.

We're so sorry to hear the bristles in your Brilliance Whitening toothbrush are wearing down faster than you'd expect. This can sometimes happen if too much pressure is applied while brushing, rinsing under hot water, or soaking in a solution, as this will soften the bristles. So we can help you further, please give us a call at (800) 566-7252.