Oral-B Vivid Whitening Manual Toothbrush

We know how frustrating it can be when a product doesn't meet your needs, and are sorry the bristles on your Vivid Whitening toothbrush are too stiff. Our brushes come with soft bristles. If this is too hard, we also offer sensitive brush heads (extra soft). Keep in mind a new brush head may initially feel harder than your previous one, which has likely been used for 3 months or more. The new one should begin to feel softer after repeated use. So we can offer further assistance and learn more, please give us a call at (800) 566-7252.

We're disappointed to hear that the bristles were too stiff they tore up your family's gums, and we're happy to help you. You and your family's safety is of high priority to us, and toothbrushes are thoroughly evaluated to be safe when used as directed. You may want to consider stopping using the toothbrushes if they are uncomfortable to use. Our brushes go through many quality checks, and we try our very best to make sure they reach you in perfect condition. Please keep in mind a new toothbrush may initially feel harder than your previous one, which has likely been used for 3 months or more. The new one should begin to feel softer after repeated use. Please call us at (800) 566-7252, and we will be happy to assist you with the brushes and get additional information to share with my team.

Thank you, Alex, for reaching out to Oral-B and sharing your thoughts and experience with your Oral-B Vivid Whitening Manual Toothbrush. Your satisfaction is important to us, but your safety is our top priority. While new toothbrushes initially feel harder than the one you’re replacing, as it’s likely been used for 3 months or more, your concerns are valid. All Oral-B toothbrushes are thoroughly evaluated to be safe when used as directed, and based on what you’ve shared, we recommend discontinuing use of this toothbrush. Hold it in a safe spot where it won’t be used or lost, in case we need you to return it to us. For additional assistance, call 1-800-566-7252, Monday through Friday, from 9 AM to 6 PM, EST.

Thanks for reaching out to Oral-B, and sharing that you found the bristles on your Oral-B Vivid Whitening Manual Toothbrush too hard for your liking. Because our brushes go through many quality checks, ensuring that all will meet you in the best condition possible, we always expect you’ll be totally satisfied with your purchase. We’re sorry this isn’t the case with this purchase. Because the Vivid Whitening brush is only made in Soft or Medium, the bristles shouldn’t be as you’ve described. It might help to know that new brushes initially feel harder than the brush you're replacing, which has likely been used for 3 months or more. The new one should begin to feel softer after it's used a couple of times. Also, Remember that you don’t need to apply pressure when brushing your teeth. Let the brush do all the work. We’d like to learn more about this brush and help you as best we can with this. Call us for further assistance Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you, Danielle, for giving the Oral-B Vivid Whitening Toothbrush a try. Our toothbrushes go through many quality checks because it’s important to us that every purchase reaches you in perfect condition and meets your needs. We're so sorry that wasn't the case with the medium hard Vivid Whitening Toothbrush, but glad you were able to give the Soft version a try. It may help to keep in mind that a new toothbrush can feel harder than your previous one, which has likely been used for 3 months or more. The new one should begin to feel softer after repeated use. We’d like to talk further with you to ensure your oral health continues to thrive. Please, call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Bridget, we're so sorry to hear your gums are hurting, and hope you're feeling better very soon. Please know, there are many quality and safety checks in place to ensure only the best products reach you, and that they're safe to use as directed. If you experience pain, we recommend you discontinue using this toothbrush. So we can help you further, please give us a call at (800) 566-7252.

Perla, we know how important it is to ensure your toothbrush lasts around 3 months, and are sorry the Vivid Whitening toothbrush has warn down quickly. This could be caused by brushing too hard -- too much pressure makes the bristles wear faster. Also rinsing a toothbrush under hot water, or soaking it in a solution will soften the bristles and cause them to wear out more quickly. So we can help you further, please give us a call at (800) 566-7252.

Chloe, we're very sorry to hear your bristles are too hard, and hope you're feeling much better. Please know, we have many quality and safety checks in place to ensure only the best products reach you, and that they're safe to use as directed. Based on your experience, we recommend you discontinue using the Vivid Whitening toothbrush, and ask that you hold onto it, in the event our team would like to collect it. So we can help you further, please give us a call at (800) 566-7252.