OtterBox THIN FLEX SERIES case for Samsung Galaxy Z Flip3 5G - Black (77-84859)

Hello, Megan! We are so sorry to hear you experienced some issues with your husband's Thin Flex Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!

Hello! We apologize that you experienced a crack in your ThinFlex Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

Hey there Shari! We're sorry to hear about your disappointment in our Thin Flex Series case for your Galaxy Z Flip3. We genuinely put forth every effort to create cases that are protective and stylish, so though this case may feel like it may not meet your expectations, it has been through rigorous testing and has been proven to protect your device! While we understand that you have decided to opt for a different case for now, but if you decide to return to us, give us a ring at 1-855-688-7269 and we would be happy to help you find the perfect case for you. Kindly, OtterBox Customer Support

Yikes! We're so sorry to learn about your unfortunate experience with the Thin Flex Series case for your Galaxy Z Flip3 5G. We get how that can be a bit disappointing and that you expect more longevity out of your OtterBox. There's no need to worry though! We have our fantastic product warranty in place to keep you covered when something unexpected like this happens. Please feel free to use the link below or give our awesome Otters a ring at 1-855-688-7269 to get the ball rolling on your replacement case. https://www.otterbox.com/en-us/warranty-begin Best, OtterBox Customer Support

Oh no! We're so sorry for any inconvenience you've had with the Thin Flex Series case for your Galaxy Z Flip3. We're glad to hear you've found the case to offer some solid protection, but we're sorry for any unfortunate outcome you've experienced--this is definitely surprising. We'd like to hear more on what happened though. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to dive a bit deeper into things with you. Kindly, OtterBox Customer Support

We're sorry to hear about your case frustrations! It sounds like you were able to get a replacement through our warranty program, but if you have any further questions or concerns about any of our products, give us a quick ring at 1-855-688-7269 and we would be happy to help.

We appreciate the candid feedback on our case designs for Samsung's folding devices, specifically, the Thin Flex Series for the Z Flip3. There actually have been some changes when it comes to how we cover the most recent Galaxy releases, but unfortunately, we don't have plans to implement any updates to products for previous devices. Obviously, that isn't going to help address your current concerns but hopefully you'll be able to at least appreciate the progress. If we can ever be of any further Otter assistance, please feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to help. Best, OtterBox Customer Service Team

We're so sorry to hear that you've had recurring issues with the durability of the OtterBox Thin Flex Series case for the Galaxy Z Flip3 5G. Has the damage occurred as a result of drop/impact dynamics? Although we certainly want our cases to hold up under the pressures of daily use, they definitely are designed to help keep one's device safe from harm more than to be indestructible in and of themselves. You mentioned our warranty, which is definitely a thing. It doesn't cover any lost, stolen, or intentionally discarded items, but beyond that, if you run into further trouble, just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help! Best, OtterBox Customer Service Team

We are so sorry to hear that your Galaxy Z Flip3 5G somehow sustained such damage. Each of our case designs is put through extensive testing to ensure they will cause no harm to the device they are intended to protect, so it is definitely a curious situation that you have encountered. Were you struggling with the installation or removal of the case? Was there some type of significant drop/impact that occured? It seems as though you've already been in contact, as it is correct that our warranty will be limited to the products that we make, but please do feel welcome to reach us at 1-855-688-7269 if you have yet to speak directly with one of our representatives. Kindly, OtterBox Customer Service Team

Hi, Justin! We're sorry to hear about the damage to your Thin Flex Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started. Best, OtterBox Customer Service Team

We're sorry to hear you're having some trouble keeping a handle on your Galaxy Z Flip3 5G while it's covered with the Thin Flex Series Case. To complement its streamlined profile, we went with the smooth surface in order to aid in the retrieval of one's device from pockets and such, though we certainly aren't out to encourage any mishaps. :) We'll be sure to share your concerns with our quality and design teams for their reference going forward. If we can be of any further Otter assistance, just give us a call at 1-855-688-7269 and we'll always be happy to talk shop! Best, OtterBox Customer Service Team