Our Generation Phoebe with Hair Clips & Styling Book 18" Hair Grow Doll

Hi Maia! We are sorry to hear that you are having some issues with your doll's hair. We have detailed instructions on the Our Generation website, describing how best to care for the OG dolls' hair. Please go to the website and look for "Caring for Dolls" in the Help section. We're sure you'll have great results and you can love your Hairplay doll all over again! Sincerely,

Hi Reese - Thank you for sharing your experience with the Our Generation Phoebe Doll. Please take a look below at our hair care guide to help in maintaining her hair. You can also use a clothes steamer, starting at the bottom in small sections, working your way up to straighten the hair. Please remember not to put direct heat on the dolls head or hair. How To Brush Our Hair: 1. For the best results, it is recommended to use a wire brush. 2. Divide my hair into small sections and gently brush them one at a time. Make sure to brush out the tangles starting from the bottom of my hair and then moving up. 3. Mist my hair lightly with water from a spray bottle if you are having a hard time detangling it. 4. If I have wavy hair, be very gentle when brushing the ends to help preserve my curls. 5. For tight curls, finger style my hair. Separate a small section of my hair and work your fingers through it, twirling as you go. 6. For braided styles, tightly braiding my hair while damp will help control frizzy ends. 7. Avoid using styling products like gel or mousse, as this may damage my hair. 8. Avoid using a blow dryer, hot rollers, curling or straightening iron on my hair. 9. Always keep my hair away from extreme heat. We hope you find these steps helpful and that you continue to enjoy your OG bestie! Sincerely, Team Battat

Hi Ckb! We’re sorry to hear that you are disappointed with the design of the OG Phoebe Doll! We want to assure you that all of our toys go through rigorous testing and comply with all safety and quality requirements of both Canada and the United States. Your feedback has been forwarded to our design and engineering teams for review. We always appreciate honest reviews - whether in our favor or not! It helps us make our toys better. Sincerely, Team Battat.

Hi Khollan9! Thank you for your feedback on the Our Generation Phoebe Doll. You might find the following hair care guide helpful. You can also use a clothes steamer, starting at the bottom in small sections, working your way up to straighten the hair. Please remember not to put direct heat on the dolls head or hair. Sincerely, Team Battat How To Brush Our Hair: 1. For the best results, it is recommended to use a wire brush. 2. Divide my hair into small sections and gently brush them one at a time. Make sure to brush out the tangles starting from the bottom of my hair and then moving up. 3. Mist my hair lightly with water from a spray bottle if you are having a hard time detangling it. 4. If I have wavy hair, be very gentle when brushing the ends to help preserve my curls. 5. For tight curls, finger style my hair. Separate a small section of my hair and work your fingers through it, twirling as you go. 6. For braided styles, tightly braiding my hair while damp will help control frizzy ends. 7. Avoid using styling products like gel or mousse, as this may damage my hair. 8. Avoid using a blow dryer, hot rollers, curling or straightening iron on my hair. 9. Always keep my hair away from extreme heat.

Hi Kelsey! We’re sorry to hear that! We really want your daughter to enjoy playing with the Our Generation Phoebe Hair Styling Doll! It sounds like you received a defective product, as this isn't a common issue. We strongly suggest that you go back to Target for an exchange. If you would like us to follow up with you, please go to the Battat website and fill out our customer service form. We always try to make sure that all of our customers are completely satisfied! Sincerely, Team Battat.

Hi CC Mom! We’re sorry to hear that! We really want your little one to enjoy playing with the Our Generation Phoebe Hair Grow Doll! It sounds like you received a defective product, as this isn't a common issue. We strongly suggest that you go back to Target for an exchange. (Target makes it easy!) If you would like us to follow up with you, please go to the Battat website and fill out our customer service form. We always try to make sure that all of our customers are completely satisfied! Sincerely, Team Battat.

Hi manny708 - We are sorry to hear that you are disappointed with the Our Generation Phoebe Hair Grow Doll. We understand that not all toys will appeal to all families. We hope that you will consider choosing another Our Generation item in the future. There are so many high quality, imaginative dolls, outfits and accessories to choose from. Thanks for sharing your experience. Sincerely, Team Battat

Hi Angela - Please take a look below at the care guide to help in maintaining your Our Generation Phoebe Hair Grow Doll's hair. You can also use a clothes steamer, starting at the bottom in small sections, working your way up to straighten the hair. Please remember not to put direct heat on the dolls head or hair. How To Brush Our Hair: 1. For the best results, it is recommended to use a wire brush. 2. Divide my hair into small sections and gently brush them one at a time. Make sure to brush out the tangles starting from the bottom of my hair and then moving up. 3. Mist my hair lightly with water from a spray bottle if you are having a hard time detangling it. 4. If I have wavy hair, be very gentle when brushing the ends to help preserve my curls. 5. For tight curls, finger style my hair. Separate a small section of my hair and work your fingers through it, twirling as you go. 6. For braided styles, tightly braiding my hair while damp will help control frizzy ends. 7. Avoid using styling products like gel or mousse, as this may damage my hair. 8. Avoid using a blow dryer, hot rollers, curling or straightening iron on my hair. 9. Always keep my hair away from extreme heat. We hope you find these tips helpful and that your little one enjoys hours of fun creating super cute hairstyles for Phoebe! Sincerely, Team Battat