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Great Customer Service on the Telephone - (Worksmart Series) by Kristin Anderson (Paperback)

Name: Great Customer Service on the Telephone - (Worksmart Series) by Kristin Anderson (Paperback)
Brand: Amacom
SKU: 85091950
Price: 9.00 USD
Availability: InStock

Great Customer Service on the Telephone - (Worksmart Series) by Kristin Anderson (Paperback) - 1 of 1

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About this item

Highlights

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions.
About the Author: KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
96 Pages
Business + Money Management, Customer Relations
Series Name: Worksmart Series

Description

About the Book

This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts company profits.

Book Synopsis

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

handle irate customers
end those "endless" calls
take meaningful messages
handle conference calls and transfer calls
screen calls and ask focused questions
use the phone during emergencies
improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.

About the Author

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

Dimensions (Overall): 9.7 Inches (H) x 6.8 Inches (W) x .3 Inches (D)

Weight: .45 Pounds

Suggested Age: 22 Years and Up

Number of Pages: 96

Genre: Business + Money Management

Sub-Genre: Customer Relations

Series Title: Worksmart Series

Publisher: Amacom

Format: Paperback

Author: Kristin Anderson

Language: English

Street Date: November 26, 1992

TCIN: 85091950

UPC: 9780814477953

Item Number (DPCI): 247-08-1335

Origin: Made in the USA or Imported

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Shipping details

Estimated ship dimensions: 0.3 inches length x 6.8 inches width x 9.7 inches height

Estimated ship weight: 0.45 pounds

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This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO