Ella Jayne Viscose Chenille Throw Blanket

Thank you for your review. For future customers, it is very important to understand that chenille is a delicate fabric that requires careful handling. The Viscose Chenille Throw is not meant to be treated like a standard cotton blanket. As clearly stated in the care instructions, it must be washed separately on a gentle cycle and hang dried. Putting it in the dryer or using harsher settings will damage the fibers and lead to the kind of shedding described here. When cared for properly, this throw maintains its soft texture and beautiful appearance, and many customers enjoy it for years. If the care instructions are not followed exactly, however, the experience will be disappointing. Please be sure to handle this piece as recommended to enjoy it fully.

Thank you for sharing your experience. We’re sorry to hear this blanket didn’t meet your expectations. Our viscose chenille throw is intentionally crafted for softness and warmth, but because of its delicate woven texture, it does require special care. We always recommend washing on a gentle cycle and hang drying to help preserve the fibers and reduce lint. That said, lint shedding is normal with chenille during the first couple of washes and should taper off with time. If lint is still a concern after proper care, we’d be happy to provide some tips to help. Thanks again for giving us a try. We truly appreciate your feedback.

Thank you for your feedback and I'm sorry to hear that you experienced this issue. The item is machine washable. However, you must follow the Care Tag instructions as Chenille is a delicate material. As stated on the Care Tag, "Wash alone in cold water and hang dry." If the instructions are not followed then you may have the issues you've described. Regardless, we are willing to help you out and make this right. Please reach out to us directly at support@ellajayne.com and our amazing customer service team will take care of you.