Traeger Meater Digital Wireless Meat Thermometer with Extended Bluetooth Range Brown/Silver

Thank you for sharing your observations. The ambient temperature reading on the MEATER is taken from the sensor near the ceramic end of the probe, which can be affected by its placement and airflow inside your cooker. If the probe is too close to the meat or a cold surface, it may not reflect the true ambient temperature of the cooking environment. Since your comparison with other devices shows a consistent difference, we’d like to take a closer look to confirm that your probe is reading accurately and functioning as it should. Please reach out to us at support.meater.com, where our team is available by chat or phone to assist you directly.

Thank you for letting us know about your experience. If the device has been charging for over two hours but is still not working, it may be related to the charging connection or a firmware initialization step. Please ensure that the probes are seated properly in the charging block and that the block itself is connected to a power source. Sometimes, a reset of the device and app can help establish proper communication after charging. Verifying that the MEATER app is updated and following the setup steps again may also resolve the problem. If you continue to experience difficulties, please reach out to us at support.meater.com, where our team is available via chat or phone to assist you directly.

Thank you for sharing your experience and for being a loyal MEATER user over the years. It’s encouraging to hear that your previous MEATER Plus devices worked well for you. The recent difficulties with syncing your new device could be related to compatibility updates, Bluetooth settings on your phone, or firmware versions on the probe and app. Sometimes, even small changes in phone software or app updates can affect the pairing process. Spending time on the phone with support was a good step, and we want to ensure you get the connection you expect. We’d be happy to continue working with you to identify the exact cause and help restore a smooth connection. Please reach out to us again at support.meater.com, where you can chat with or speak directly to our team.

Thank you for sharing your experience. It’s clear that you expected a much more seamless and reliable performance, especially given your comfort with technology, and we understand how disappointing it can be when a product doesn’t meet that standard. Inconsistent connectivity or unexpected shutdowns can sometimes be caused by environmental factors such as signal interference, thick grill lids, or even probe placement. In other cases, it may relate to firmware or app pairing behavior that doesn’t present clear feedback to the user, which understandably adds to the frustration, especially when there aren't enough in-app settings to adjust or verify. We take feedback like yours seriously, as it helps identify where we need to improve both in product reliability and user control. If you’re open to it, we’d like to take a closer look at your device and provide direct support. Please reach out to us at support.meater.com for chat or phone assistance. We're here to help you get the experience you expected.

Thank you for sharing your thoughts. We’re glad to hear that you appreciated the connection to the mobile app, but we understand your concerns about the size and depth requirements of the probe. The probe is designed with internal components that need a certain amount of depth for accurate readings and safe operation. This design can limit its usability with smaller cuts of meat like chicken legs, where full insertion to the minimum depth line isn’t always feasible. That said, your feedback is important as we continue to explore designs that better accommodate a wider variety of cuts and cooking styles. If you’d like assistance finding the best way to use your probe with smaller items or have any questions about alternative options, we’d be happy to help. Please visit support.meater.com to connect with our team via chat or phone.

We’re grateful for the time you took to share such thoughtful feedback you’ve had with your MEATER probe. We understand how surprising it must be to deal with a connectivity situation and battery life that didn’t meet your expectations, especially during an important cook like brisket. Based on your description, the limited range and battery life could be due to interference from other wireless devices, the probe’s placement relative to the smoker, or even a potential hardware issue. To help resolve this, we recommend ensuring the probe is fully charged before use, keeping it clear of thick metal surfaces or dense obstructions, and checking for firmware updates via the application. We’d like to make this right for you. Please reach out to our support team directly at support.meater.com to get personalized assistance.