Sony WHCH520/B Bluetooth Wireless Headphones with Microphone

Hello LEB_47, Thank you for considering Sony products. We're pleased to hear that the sound quality of the WH-CH520 is satisfactory. However, we sincerely apologize for the difficulties you're experiencing with the on/off functionality and the placement of the volume button. Your feedback regarding these design elements is invaluable and plays a crucial role in our efforts to enhance our products. Please know that we're passing your comments directly to our Sony team for their review. We're continuously striving to enhance our user experience and improve the functionality of our devices, and your insights play a vital role in that process. Best regards, -Fred

Hi, Thank you for your feedback. We are glad that you are happy with your WH-CH520 and that they serve you well while traveling and working in the garden. We hope you continue to enjoy them for years to come. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Peter @Sony Support UK

Hi, Thank you for your feedback. We're sorry to hear that the WH-CH520 quality isn't up to your liking. This is not the norm, as we always strive to deliver the best quality possible. To enhance the sound quality, make sure to follow the steps here and test again: https://cutt.ly/jrxPTfNt If the issue remains, try the steps below: 1. Make sure that the headset is updated: https://cutt.ly/1rxPTWvf 2. Reset the headset: https://cutt.ly/2rxPTAXT 3. Initialize the headset: https://cutt.ly/4rxPTC5E Moreover, we appreciate your feedback regarding the cable length; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you're enjoying the battery life of your WH-CH520. Yet, we're sorry to learn that you're experiencing connection difficulties. Make sure to follow the steps here and test again: https://cutt.ly/YrxAqpH2 If the issue remains, try the steps below: 1. Reset the headset: https://cutt.ly/mrxAwyJK 2. Initialize the headset: https://cutt.ly/3rxAwdaR Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi NC tickled pink, Thank you so much for taking the time to share your experience with the WH-CH520 headphones! We truly appreciate your feedback and are happy to hear that they have enhanced your daily routines, whether at the gym or while tackling household chores. Your support means a lot to us and we hope you continue to enjoy your music with our headphones for many more tasks to come. Thanks for choosing Sony! Best regards, Stephanie

Hi Recothadon, Thank you for reaching out. We're truly sorry to hear that you're not able to connect your WH-CH520 headphones with your PS4. We're here to help. Please note that the WH-CH520 is not officially compatible with the PS4 via Bluetooth. There are a few alternative solutions you might consider: - If your TV supports Bluetooth with the A2DP profile, you may be able to pair your WH-CH520 headphones directly to the TV. The PS4 audio will then transmit to your TV and be sent wirelessly to the headphones. - You can use a USB Bluetooth adapter that plugs into the PS4. However, please keep in mind that we cannot guarantee compatibility. For the best experience, we recommend using headphones that are specifically designed for use with PlayStation systems, like our INZONE Gaming Headsets/Earbuds. These will ensure full compatibility. As for the instruction manual, we are very sorry. You can view or download the full user guide directly from our official website here: https://helpguide.sony.net/mdr/2958/v1/en/index.html If needed, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products. Best regards, Stephanie

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WH-CH520 and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Yet, we're sorry to hear that you're facing difficulties switching the headset on and off. To switch the headset on, you can follow the steps here: https://cutt.ly/NrlkC3Jk And to switch the headset off, you can follow the steps in this link: https://cutt.ly/yrlkVWMZ You can also use the Sony Sound Connect app to turn the headset off instead of using the buttons by following the steps here: https://cutt.ly/Frlk1QSA Moreover, we appreciate your feedback regarding the size of the LED lights; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK