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Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 2 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 3 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 4 of 4
Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 1 of 4

Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - Smoky Pink

$249.99 reg $398.99
Sale save $149.00 (37% off)
ColorSmoky Pink
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  • Smoky Pink

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At a glance

About this item

Highlights

  • Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
  • Magnificent Sound, engineered to perfection with the new Integrated Processor V1
  • Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
  • Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
  • Ultra-comfortable, lightweight design with soft fit leather
  • Multipoint connection allows you to quickly switch between devices
  • Carry your headphones effortlessly in the redesigned case.
  • Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
  • For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
  • With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.

Description

The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 1.6 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Electronics Features: Automatic Shut-Off, Volume Control, Built-In Microphone, Adjustable Headband
Connection Type: USB-C
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH-1000XM5/P
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Wireless
Battery: Lithium Ion, No Battery Used
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 93069056
UPC: 027242931510
Item Number (DPCI): 008-07-0411
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 9.8 inches length x 8.5 inches width x 2.7 inches height
Estimated ship weight: 1.55 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii

Return details

This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.

Q: Does the plastic hinge break after a few months?

submitted by Alec - 2 years ago

  • A: How long is warranty

    submitted byBrenda - 7 months ago

  • A: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.

    submitted byBen - 1 year ago

  • A: Mine broke after about 5 months, not sure how

    submitted byAB - 1 year ago

  • A: Is the Sony WH-1000XM5 a refurbished product?

    submitted bykim - 1 year ago

  • A: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST

    submitted byRena - 2 years ago
    Target expert support

Q: Does this model have noise-canceling features?

submitted by AI Shopping Assistant - 1 month ago

  • A: Yes, these headphones are equipped with noise-canceling technology.

    submitted byAI Shopping Assistant - 1 month ago
    Ai generated

Q: Are these headphones water resistant?

submitted by AI Shopping Assistant - 1 month ago

  • A: These headphones do not have a water resistance rating.

    submitted byAI Shopping Assistant - 1 month ago
    Ai generated

Q: What is the maximum battery life of these headphones?

submitted by AI Shopping Assistant - 1 month ago

  • A: The headphones offer up to 30 hours of battery life on a full charge.

    submitted byAI Shopping Assistant - 1 month ago
    Ai generated

Q: What wireless technology do these headphones use?

submitted by AI Shopping Assistant - 1 month ago

  • A: These headphones utilize Bluetooth 5.3 for wireless connectivity.

    submitted byAI Shopping Assistant - 1 month ago
    Ai generated

Q: What materials are used for the ear cushions?

submitted by AI Shopping Assistant - 1 month ago

  • A: The ear cushions are made from leather, providing comfort during use.

    submitted byAI Shopping Assistant - 1 month ago
    Ai generated

Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.

submitted by Person BUYING from you - 1 year ago

  • A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: Is the Sony WH-1000XM5 a refurbished product?

submitted by kim - 1 year ago

  • A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?

submitted by Rebecca - 1 year ago

  • A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 1 year ago
    Target expert support

Q: Hi is there any student discount for this

submitted by Cade - 2 years ago

  • A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 years ago
    Target staff support
See all questions (13)

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Guests are saying

The Sony WH-1000XM5 headphones offer an impressive combination of sound quality, noise cancellation, and comfort, making them ideal for music lovers and gamers alike. Guests appreciate the long battery life and quick charging capabilities, which enhance their listening experience. However, some concerns have been raised regarding build quality and durability, particularly with the hinges. Overall, these headphones are a strong choice for those seeking premium audio performance and advanced features.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    4.4 out of 5 stars with 1662 reviews
    51% would recommend
    81 recommendations
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    12 April, 2026Verified purchase

    Worst headphones ever

    I hate these headphones. They’re so poor quality for their price point. It takes forever to connect (literally 5/10 minutes.), doesn’t even have necessarily great sound quality, and have the time the controls on the earpiece don’t work. Save your money.
    Lindsay
    Did you find this review helpful?
    5 out of 5 stars
    10 April, 2026
    originally posted on sony.com
    Image

    Just all round brilliant headphones, for me.

    Excellent headphones, far better than I could have imagined; very happy with my purchase. A friend advised my buying these headphones. I purchased for the 'ambient, adaptive sound control' of my surroundings. And these 'ambient, adaptive sound controls' are brilliant. And then to discover music sounds absolutly fab' too! Plus I find the headphones very comfortable. And the 'Sound Connect App' very useful and helpful.
    AbiO
    Did you find this review helpful?
    1 out of 5 stars
    7 April, 2026
    originally posted on sony.com
    Image

    Faulty buttons

    Bought four different pairs as each one had faulty buttons (touch functions to pause etc not working) before I eventually gave up on Sony and went for Bose instead. Very disappointed as it meant a lot of effort was spent trying to get them. Had seen good reviews so kept trying but am likely to avoid Sony after this experience
    Poor headphones
    Did you find this review helpful?
    5 out of 5 stars
    6 April, 2026
    originally posted on sony.com
    Image

    Amazing sound

    Best headphones on market. Amazing sound and great noise cancelling.
    Marabout Fox
    Did you find this review helpful?
    1 out of 5 stars
    5 April, 2026
    originally posted on sony.com
    Image

    Design Flaw

    I got these headphones less than a year ago and the hinges have snapped out of place on both sides of the headphones. Initially i glued the hinge back into place the first time it happened and now it had happened on the other side. Extremely upset as I paid full price and anytime i speak with anyone about repairs I am told that it does not fall under the warranty. I recommend you save yourself the time and money and invest in other headphones by other companies because this design flaw appears to be common with Sony headphones. I originally enjoyed the sound quality of the project and was certain that the headphones were the ones for me but now that this has happened to both sides and I find it it has happened to many others it makes me question my overall purchase
    1 reply from Sony North America Customer Support team - 13 days ago
    Hello there, Thank you for considering Sony products. We sincerely apologize for the inconvenience you have experienced with your WH-1000XM5 headphones. We understand how frustrating it must be to have the hinges snap on both sides, especially after investing in what you expected to be a durable product. Please note that the warranty generally covers manufacturing defects and does not include accidental damage or wear over time. However, to assist you further, we recommend reaching out to our authorized repair partner, Encompass, who can offer repair options that may be more affordable for you. You can find more information here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this helps you get back to enjoying your headphones soon. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance. Best regards, -Fred
    AMejiaG
    Did you find this review helpful?
    5 out of 5 stars
    2 April, 2026
    originally posted on sony.com
    Image

    Sony headphones

    PERFECT FOR TRAVEL, SOUND IS BANGING. GOOD FOR MOVIES TOO
    Tokes
    Did you find this review helpful?
    5 out of 5 stars
    1 April, 2026
    originally posted on sony.com
    Image

    Awesome sound Quality

    I’ve been using the Sony WH-1000XM5, and honestly, it feels like stepping into silence whenever I put them on. The noise cancelling is insanely good. When you’re on a bus, train, or even around people talking, it just fades everything out. It actually makes you notice how noisy your environment was before 😄 Sound-wise, it’s clean and smooth, but not perfect out of the box. I had to tweak the EQ a bit to get that punchy bass I like. After that, it sounds amazing. Comfort is where it really wins for me. I can wear it for hours without any pain or pressure. That matters more than you think.
    Alinston
    1 guest found this review helpful. Did you?
    4 out of 5 stars
    30 March, 2026
    originally posted on sony.com
    Image

    Good but

    Had these around 1 month now and I really like them, ANC is great and the app allows lost of customisation. A couple of negatives, they are large and I look like I am wearing ear defenders, they get uncomfortable eventually if you wear glasses due to the position of the speakers
    1 reply from Sony UK team - 18 days ago
    Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we are sorry to hear that you're facing difficulties with the comfort of the headset. Please make sure to follow the steps at this link to wear and adjust the headset for your maximum comfort: https://cutt.ly/LtAPRlxa Additionally, we appreciate your feedback regarding the size of the headset. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
    HALA56
    1 guest found this review helpful. Did you?
    5 out of 5 stars
    27 March, 2026
    originally posted on sony.com
    Image

    Great Headphones

    Bought for long haul flihht and general music listening. Noise canceling and music range excellent. Very comfortable to wear for s long time and battery lasts ages
    JB8462
    1 guest found this review helpful. Did you?
    5 out of 5 stars
    26 March, 2026
    originally posted on sony.com
    Image

    Superb headphones

    These are soft light and comfortable over ear headphones with outstanding quality listening. Lovely colour which is stylish and unusual.
    Scubaemsy
    Did you find this review helpful?
    5 out of 5 stars
    26 March, 2026
    originally posted on sony.com
    Image

    Good headphones.

    Nice headphones, good sound quality and excellent noise blocking
    DKT88
    Did you find this review helpful?
    5 out of 5 stars
    26 March, 2026
    originally posted on sony.com
    Image

    Very good very nice

    Very good very nice! Good sound! Very good sound!!
    Ooga booga
    Did you find this review helpful?
    5 out of 5 stars
    25 March, 2026
    originally posted on sony.com
    Image

    Peace

    Love the noise cancelling function. Very comfortable on the ears. It brings peace and quiet.
    Ben O
    1 guest found this review helpful. Did you?
    1 out of 5 stars
    24 March, 2026
    originally posted on sony.com
    Image

    Beware the hinge breaking

    I bought these one year and three months ago and they just broke. They’re *just* outside the warranty. There is a faulty hinge mechanism on these headphones that Sony knows about (look up: sony xm5 broken hinge if you want to see all the many, many people who’ve had the same issue). Apparently even if you’re covered by warranty, they classify this as “physical damage” and won’t cover it. I would never buy these and wouldn’t recommend them because of this. They’re too expensive to have known design flaws that Sony refuses to fix.
    1 reply from Sony North America Customer Support team - 26 days ago
    Hello SammyL, Thank you for considering Sony products. We sincerely apologize for the inconvenience you have experienced with your WH1000XM5 headphones. We understand how frustrating it is to encounter a hinge issue just outside the warranty period, especially when it impacts a product you rely on. Please be advised that the Sony limited warranty covers manufacturing defects; however, damage resulting from regular use or accidental impact is generally not covered. To assist you further, we recommend contacting our authorized service partner, Encompass, who offers specialized repair services with genuine parts that may provide a more affordable option: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We have also forwarded your feedback regarding product durability and support accessibility to our quality assurance team for review. We truly value your input as it helps us improve our products and services. Best regards, -Fred
    SammyL
    1 guest found this review helpful. Did you?
    2 out of 5 stars
    23 March, 2026
    originally posted on sony.com
    Image

    Operation during an RV trip.

    I bought mine a year ago. On a recent RV trip, I used it to listen to XM on my phone and have noise cancellation from our very noisy RV. Battery had to be recharged after just a couple hours and during the recharge, the noise cancellation and music were inoperative. A battery replacement option would have been a good feature.
    1 reply from Sony North America Support team - 26 days ago
    Hi JV0410, We’re sorry to hear about the battery performance you’ve experienced with your WH-1000XM5. While these headphones typically offer up to 30 hours of battery life, performance can vary based on settings like Noise Canceling and Speak-to-Chat. We recommend ensuring the firmware is up to date via the Sony Headphones Connect app and trying a different USB-C cable for a full charge. Thanks for choosing Sony. Best regards, Eliab
    JV0410
    Did you find this review helpful?
    3 out of 5 stars
    23 March, 2026
    originally posted on sony.com
    Image

    Good sound quality but not comfortable.

    Sound quality and noise cancelling is great. Ambient sound is good. But they're uncomfortable to wear. After only 10 minutes they start hurting on the head strap and after 30 mins they also start to feel uncomfortable on the ears. Considering the price, I expected to be able to wear them all day and still be comfortable.
    1 reply from Sony UK team - 23 days ago
    Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we are sorry to learn that you're facing difficulties with the comfort of your headset. Please make sure to follow the steps at this link to wear and adjust the headset for your maximum comfort: https://cutt.ly/3tPfUG8D Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK
    JennApp
    Did you find this review helpful?
    1 out of 5 stars
    22 March, 2026
    originally posted on sony.com
    Image

    AVOID AVOID HORRIBLE DESIGN

    Horrible design. Left hinge broke due to manufacturers defect. Did not even last 7 months. Sony said not covered under waranty
    1 reply from Sony North America Customer Support team - 27 days ago
    Hello there, Thank you for considering Sony products. We sincerely apologize for the inconvenience caused by the issue with your WH-1000XM5 headphones. We understand how frustrating it is to experience a problem with the left hinge in less than seven months. Please be advised that the Sony limited warranty covers manufacturing defects; however, damage resulting from regular use or accidental impact is generally not covered. To assist you further, we recommend contacting our authorized service partner, Encompass, who offers specialized repair services with genuine parts that may provide a more affordable option: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. Additionally, we have forwarded your feedback regarding product durability and support accessibility to our quality assurance team for review. We truly value your input as it helps us improve our products and services. Best regards, -Fred
    avoidtheWH1000XM5
    2 guests found this review helpful. Did you?
    1 out of 5 stars
    21 March, 2026
    originally posted on sony.com
    Image

    Terrible product

    This product sucks. I got it for my birthday, app is trash. Attempted to make a Sony account, not actually allowed to. Do not buy.
    1 reply from Sony North America Customer Support team - 28 days ago
    Hi Nunya223, Happy belated birthday! We are truly sorry to hear that your experience with your new WH-1000XM5 has been frustrating so far. We want to ensure you can fully enjoy your gift, and we would like to offer you personalized assistance with the application setup for your headphones. Our team is ready to help you navigate the setup process step-by-step to ensure everything is working correctly for you. Please contact us directly through the link below so we can assist you: Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony! Regards, Dominick
    Nunya223
    Did you find this review helpful?
    5 out of 5 stars
    21 March, 2026
    originally posted on sony.com
    Image

    Great sound

    This is my 4th set of Sony headphones throughout the years and in terms of sound quality they are the best yet. I use headphones mostly for TV and movies at night and for music. The XM5’s are a good all rounder and are comfortable for longer periods than my previous headphones. Got them for a bargain price and hopefully they will last a good few years until the XM6’s are heavily discounted as well. Great buy.
    Davie G
    Did you find this review helpful?
    1 out of 5 stars
    18 March, 2026
    originally posted on sony.com
    Image

    Will break just over the warranty

    Do not buy. Way to expensive for such a short lifespan. The plastic casing of the swivel hinge broke 1 year and 2 months in and Sony would not honor the warranty. Once it breaks the headphone will not properly secure to your ear making them ultimately useless. i never worked out in them walked in them. i use them at my desk to listen to music while i work. Don't waste your money.
    1 reply from Sony North America Customer Support team - 1 month ago
    Hello LaurenF, Thank you for considering Sony products. We sincerely apologize for the inconvenience you’ve experienced with your WH1000XM5 headphones. We completely empathize with your frustration regarding the breakage of the plastic casing on the swivel hinge after just over a year of use. While the warranty typically covers manufacturing defects and not damage from wear over time, we want to support you as much as possible. To assist you further, we recommend contacting our authorized repair partner, Encompass, who can provide repair options that might be more affordable. You can find more information and service options here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. Please don’t hesitate to reach out if you need further assistance. Best regards, -Fred
    LaurenF
    1 guest found this review helpful. Did you?

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