$299.99 when purchased online
Target Online store #3991
About this item
Highlights
- The best truly wireless noise canceling headphones on the market.
- Astonishing sound quality with High-Resolution Audio.
- Sony’s best ever call quality with AI based noise reduction algorithm and bone conduction sensor.
- Small, light and beautifully designed.
- Smooth switching and a clear Bluetooth signal with a powerful new Integrated Processor V2.
- Adjusts to the world around you with adaptive sound control, using AI to offer the ideal listening experience.
- Talk and only hear ambient sound using Speak-to-Chat which pauses the music when you start talking.
- Water resistant for everyday use so splashes and sweat won’t stop you.
- Designed with the environment in mind with construction from recycled plastic materials and 100% paper packaging.
- Battery life up to 8 hours (24-hours with case). Quick charging - 3 min. for up to 1 hour of listening.
Description
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists.
Weight: .4 Pounds
Water Resistance: Water-Resistant
Ear Cushion Material: Rubber
Electronics Condition: New
Estimated Charge Time: 1.5 Hours
Electronics Features: Volume Control, On/Off Switch, Built-In Microphone, Adjustable Ear Buds, Multi-Pairing
Connection Type: USB
Wireless Technology: True Wireless
Package Quantity: 1
Compatible With: Siri, Google Assistant, Alexa
Model name: WF1000XM5/S
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 24 Hours
Battery: 2 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 88914383
UPC: 027242925618
Item Number (DPCI): 008-07-0136
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 3.8 inches length x 2.6 inches width x 1.9 inches height
Estimated ship weight: 0.15 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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4.1 out of 5 stars with 577 reviews
38% would recommend
21 recommendations
A year review
1 out of 5 stars
peanutbrittle - 5 days ago
originally posted on sony.com
Aesthetically 5 stars. Overall the experience has been horrible; overall sound quality isn't there, iphone app isnt helpful, and constantly replacing tips --- which aren't made from a quality material and aren't easy to clean. I found that previous in ear expericnes (JBL, Beats, and others) all had quality tips and were cleanable. Once I found tips to replace, different manafacturer, I enjoyed the snug fit of ear piece. I enjoy the shape and design of the headphone in my ear.
YOU DONT WANT TO HELP
1 out of 5 stars
Hugod237 - 5 days ago
originally posted on sony.com
I had the headphones and I lost the right side and bought a replacement and I can't pair them. Then i found out that it was a different firmware, so i try to speak with Support and didn't solve anything. They gave me 2 website of companies that supose to fix that issue but when i call them they say that they can not fix that problem no longer. So i'm very desperate, thank for nothing
1 reply from Sony North America Customer Support team - 5 days ago
Hi Hugod237, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've encountered regarding your WF-1000XM5 earbuds. We appreciate your patience as we work to address your concerns. To assist you further, we encourage you to reach out to us directly at socialsupport@am.sony.com with the following information: - Full Name: - Sony.com username: - Telephone Number: - Model Number: - Issue/Concern: Thank you for considering Sony products and we look forward to assisting you. Sincerely, Estefany
Some good some bad
3 out of 5 stars
Am sum dude - 7 days ago
originally posted on sony.com
I´ve been using my WF-1000XM5 earbuds for 1 year+ and they have very good sound quality, I´ll say some pros and cons. Con 1: They only come with foam tips, these tips irretate my ears skin, Had to switch, so I use the silicone tips from the XM3 earbuds, cause they don´t irritate my skin so sadly I have less noice canceling. Con 2: When i put them in the case there is no indicator for each earbud, so sometimes one charges while the other does not. Con 3: Compared to some other earbuds the 8 hour playtime is not the longest. while others can last up to and beyond 18 hours. Pro 1: They have ambient sound, And the noice canceling is good. (Altough I don´t get the best noice canceling cause of the foam.) Pro 2: Comfortable in the ears and don´t stick out too much, so they stay inn without falling out while running. Pro 3: They have very good sound quality, when listening to music and phonecalls. Pro 4: Fast charging times when the earbuds are inn the case.
1 reply from Sony North America Customer Support team - 6 days ago
Hi Am sum dude, thank you for taking the time to share your feedback regarding your experience with the WF-1000XM5 earbuds. We are pleased to hear that you enjoy the sound quality and the ambient sound features of the earbuds, as well as their comfort during use. However, we sincerely apologize for any discomfort you have encountered with the foam tips and understand how important it is to have a comfortable fit. Your suggestion regarding the silicone tips is appreciated and we are continually looking for ways to improve our products based on customer feedback. We also acknowledge your concerns about the charging indicators and the playtime compared to other models. If you require any assistance or have further questions, we strongly encourage you to reach out to our technical support team. They are always ready to help and ensure your experience with our products is a positive one. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony products and sharing your feedback. Best regards, Estefany
Great
5 out of 5 stars
Rwalne - 8 days ago
originally posted on sony.com
Really good, excellent sound, good fit, don't fall out.
Awesome product
5 out of 5 stars
AashishCB - 16 days ago
originally posted on sony.com
Only con I am facing is while talking on call in noise cancellation mode. The outside noise is captured when I speak and is completely silent when I don't. Hope it could be resolved. Besides highly recommend and best pair to exist.
Better sound
5 out of 5 stars
Thumbs up graphic, would recommend
Alberto - 22 days ago
Love the sound. Better than airpods for sure!
The best ear buds i ever owed
5 out of 5 stars
Kreddog69 - 25 days ago
originally posted on sony.com
FIrst let's start with the sound quality its amazing the best up to this point Ive ever heard or found in a market flooded with high priced low quality products. Second these ear buds are amazingly comfortable with usable a breeze and easy set. Third the Sony app is also very user friendly with great features for any lifestyle work or play. Well worth the price you pay
1 reply from Fred team - 24 days ago
Hello Kreddog69, Thank you so much for sharing your experience with the WF-1000XM5 earbuds! We're very glad to hear that you're enjoying the outstanding sound quality, comfort, and ease of use. It's wonderful to know that the Sony Sound Connect App is enhancing your daily routine, whether at work or play. We truly appreciate your positive feedback and are delighted our products and features have positively impacted your experience. Thank you for choosing Sony! Best regards, -Fred
Very comfortable
4 out of 5 stars
squashdave - 26 days ago
originally posted on sony.com
Overall happy with the product. Comfortable to wear, effective noise cancelling and volume. A step up from 2nd Generation AirPods. Only reservation would be the fairly short connection distance to the sound source.
1 reply from Sony Support UK team - 24 days ago
Hi, Thank you for your feedback. We're glad to hear that you're happy with the comfort and effectiveness of the noise cancelling feature on your WF-1000XM5. We hope you continue to enjoy it for years to come. We appreciate your feedback regarding the maximum communication range. Even though the Bluetooth distance is approximately 10 meters, it can vary slightly depending on the environment. Rest assured that we will pass your feedback along through the proper channels for future consideration and development. If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW Peter @Sony Support UK
Best budd ever
5 out of 5 stars
Abujungo73 - 26 days ago
originally posted on sony.com
Tried em all Sony wins hands down. Bla bla bla bla
Excellent ANC, sound quality, and features, but...
5 out of 5 stars
AAC12 - 27 days ago
originally posted on sony.com
Very pleased overall with these earbuds. Great sound, and the ANC is excellent. The are easily customized from the app and the battery life is excellent. My only issue is that the ear tip sizes are L, M, S and XS but I need XL for my left ear. I contacted Sony and they were very good, promptly shipping me a different type of ear tip for free, but they are still the same size so I do not have a consistently good fit in the left ear.
Its a no for me
1 out of 5 stars
Thumbs down graphic, would not recommend
Hadz - 1 month ago, Verified purchaser
Worst heads phone ever returned then in 2 days The noise cancellation is garbage
Do not buy
1 out of 5 stars
Kevin_s12 - 1 month ago
originally posted on sony.com
not satisfied with the product. in just 4 months my one side of my earbud stopped working and then they replaced that and with the new pair of earbuds same issue happened after 11 months and by that time my buds were out of warranty so they couldn't help.
1 reply from Sony North America Customer Support team - 29 days ago
Hi Kevin_s12, thank you for contacting us. We sincerely apologize for the repeated issues you've experienced with your WF-1000XM5 earbuds. We understand how frustrating this must be and we regret that we weren't able to provide a more satisfactory resolution at the time. If you'd like to discuss this further or explore any potential options, please email the below information to socialsupport@am.sony.com so we can better assist you: Full Name: Sony.com Username: Telephone Number: Model Number: Issue/Concern: Thank you for considering Sony products and for bringing this to our attention. Best regards, Stephanie
Great!
5 out of 5 stars
Deke59 - 1 month ago
originally posted on sony.com
Bought rthese after years of AirPod use. The shape takes a bit of getting used to and, although the fit doesn't feel as secure, they actually stay put with ease... The sound quality as brilliant.
Sound is the key!!
5 out of 5 stars
Ezz1 - 1 month ago
originally posted on sony.com
I’ve owned this super sounding earbuds for 3 weeks, I mainly pair with an iPhone. While the buds fit in my ears perfectly I recommend spend time trying the ear tips and testing the seal with the app.
Great features
5 out of 5 stars
Pandemonenium - 1 month ago
originally posted on sony.com
Very happy with product. Great sound, and fantastic features.
Incredible bass and noise cancelling
5 out of 5 stars
JSPW - 1 month ago
originally posted on sony.com
These are leagues above my old AirPod Pros - better fit, incredible bass, excellent noise reduction
good, but not great
3 out of 5 stars
stevewardell - 1 month ago
originally posted on sony.com
the sound good, honestly not as good as the hype. the mic wont work on android
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We are glad that you are happy with the sound quality of your WF-1000XM5. Yet, we are sorry to hear that you have issues with the microphone. It might be worth checking your Android device’s settings to ensure microphone permissions are enabled. Also, you can check these steps: https://cutt.ly/Zrzpn0sB You can try these troubleshooting steps if the issue persists: - Make sure that the headset is on the latest software update: https://cutt.ly/urzpv1T2 - Resetting the headset: https://cutt.ly/ErzpbwRK - Initializing the headset to restore factory settings: https://cutt.ly/frzpbjeP If you need further assistance, please don't hesitate to contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Love this!
5 out of 5 stars
Mzzzzzzbzzzz - 1 month ago
originally posted on sony.com
Small and handy and perfectly purple :) Noise cancelling works great and very handy and small. Also has good battery life and excellent voice quality. Found no negatives at all
Top quality
5 out of 5 stars
BostiJ - 1 month ago
originally posted on sony.com
Great sound, noise cancellation works perfectly, also great for phone calls.
Smaller, with better noise cancelling
5 out of 5 stars
PPSF - 2 months ago
originally posted on sony.com
I also own the XM4 version of these headphones as well as the WH-1000XM5 over the ear headphones. The WF 1000XM5 are smaller and (in my opinion) have better active noise cancellation of the XM4 - although still not as good as the WH version. I would recommend down loading the Sony Sound Connect App as there is a test to find the best size ear pieces.