Kiehl's Bath & Shower Liquid Body Cleanser – Grapefruit 33.8 fl oz / 1L Refill
$84.72 reg $85.72
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Guests are saying
This body wash is highly praised for its refreshing scent and effective cleansing properties, leaving skin feeling clean and hydrated without dryness. Guests appreciate the smooth texture and luxurious feel, making it a favorite for daily use. The refillable option is a significant plus, promoting sustainability. However, some guests have expressed concerns about packaging issues and the discontinuation of certain scents, which may affect their loyalty to the brand.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 330 reviews
5 out of 5 stars
7 May, 2026
originally posted on kiehls.com
Clean and fresh
I love the fragrance and this cleanser leaves you clean but not dried out.
5 out of 5 stars
16 April, 2026
originally posted on kiehls.com
Excellent Body Wash
Love this body wash. The scent is great, not too strong. The body wash is super smooth but also leaves you feeling clean. I have sensitive skin and this body wash doesn't irritate me.
5 out of 5 stars
10 April, 2026
originally posted on kiehls.com
Needs a better cap.
Love the product. Packaging needs improvement. Received one bottle with a top cracked. Another top cracked when bottle was dropped. For a product with assertions of excellence it should not be sold with a sub-par container.
5 out of 5 stars
10 April, 2026
originally posted on kiehls.com
Great product
Great body wash leaves skin smooth and hydrated pleasant smell Great lather bottle lasts for months
1 out of 5 stars
1 April, 2026
originally posted on kiehls.com
Terrible experience
Great product terrible experience buying from them. Only buy in store,
1 reply from Consumer Care Center team - 1 month ago
Hi there! We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide. While we work hard to ensure orders are processed and delivered accurately, we recognize that we fell short in this case. We sincerely apologize that your order was delivered incomplete and that the issue was resolved with a refund. Your feedback is extremely important to us and has been shared with our team as we continue to improve our processes. If there’s anything further we can assist with or if you’d like to speak with us directly, please don’t hesitate to call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST) and reference case number 45879674. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
5 out of 5 stars
28 March, 2026
originally posted on kiehls.com
Wonderful body wash
Refreshing smell. Good cleanser and feel on the skin
5 out of 5 stars
7 February, 2026
originally posted on kiehls.com
Clean!!!!
My got-to shower gel ! Light in fragrance and effective as a shower gel.....
5 out of 5 stars
14 January, 2026
originally posted on kiehls.com
Shower gel
Absolutely love the way this makes my skin look and feel.
5 out of 5 stars
10 January, 2026
originally posted on kiehls.com
Perfect travel set
[This review was collected as part of a promotion.] This is the perfect set for traveling! I use these products at home and hate the idea of using some random product when I travel. These are also refillable which means I never have to run out.
5 out of 5 stars
27 December, 2025
originally posted on kiehls.com
Good for kids
[This review was collected as part of a promotion.] We used to buy the baby one but now discounted. We bought this one instead and it works fine.
5 out of 5 stars
16 December, 2025
originally posted on kiehls.com
Shower and bath body cleanser refill
Love this product! The refill is great for my shower dispenser.
5 out of 5 stars
23 August, 2025
originally posted on kiehls.com
Feels and Smells Good
Body Wash is fabulous: very refreshing every use.
5 out of 5 stars
23 August, 2025
originally posted on kiehls.com
Great stuff
This product works great. Very refreshing! The smell is real cool!
5 out of 5 stars
2 July, 2025
originally posted on kiehls.com
Wonderful product
Cleans without drying your skin. Lovely fragrance.
5 out of 5 stars
29 June, 2025
originally posted on kiehls.com
Great scent and lathering!
Excellent cleanser with great scent and lathering!
5 out of 5 stars
24 May, 2025
originally posted on kiehls.com
Soap girl
Love this product & the smell is divine! Will keep buying & I think my husband is using it now. Don’t use my shower gel.😛
5 out of 5 stars
29 April, 2025
originally posted on kiehls.com
Kiehls We love you!
[Employee of kiehls] I love the kiehls Body cleansers! I WISH KIEHLS would bring back the coriander body cleanser! No other brand has a scent like this and this truly was a kiehls staple scent. Please consider bringing it back I'm sure you would make a lot of customers happy!
3 out of 5 stars
21 April, 2025
originally posted on kiehls.com
Damaged pump
I am giving this a 3-star because the pump is not working properly. I purchased the bottle size, and a refill with the hope of using the same bottle for the refill but the pump is damaged within the first week I received it.
1 reply from Consumer Care Center team - 1 year ago
Hi there! Thank you for reaching out about our Bath and Shower Refillable Liquid Body Cleanser. We are sorry to hear about your experience and have forwarded your feedback to the team! For further assistance, please call 800-KIEHLS-2, M-F 9:00 am – 5:30 pm ET with case #40796458. We look forward to speaking with you soon!
5 out of 5 stars
17 April, 2025
originally posted on kiehls.com
Nice all around clean
Gentle, body cleanser with a pleasant light scent. Does not dry out skin as so many other brands do.
2 out of 5 stars
20 March, 2025
originally posted on kiehls.com
Change in formula
I love grapefruit body wash and have been a fan for 10+ years. It revitalizes your senses with the crisp smell of summer all year round. I recently ordered the refillable bags. There is hardly that gorgeous smell of citrus and it does not lather like it use to. Did you change the formula?
1 reply from Consumer Care Center team - 1 year ago
Hi there! It is possible minor changes were made to the Bath and Shower Refillable Liquid Body Cleanser formula; however, the performance should meet or exceed previous results and may not be noticeable. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. We are sorry to hear this product did not meet your expectations. We appreciate your comments and concerns and want to assure you that you are being heard. Consumer feedback is so important to us as it helps us when making decisions about our products, such as this. We will be forwarding this along to the appropriate department. Thank you for taking the time to share your concerns.